Skip to main content
Logo
System Status Support Policy Code42 API
Sign in to create ticket
  1. Code42 Support
  2. Terms and conditions
  3. Customer support resources

Customer support resources

These resources provide details about customer support for specific Incydr products, as well as maintenance and policy updates.
  • Incydr product plans
    This section includes resources about Incydr product plans.
  • Incydr security advisories
    This section provides advisories about security vulnerabilities in Incydr products. These security vulnerabilities have been entered in the Mitre Common Vulnerabilities and Exposures (CVE) list.
  • Backup policy updates | April 2023
  • Change to time format returned in API responses
  • Changes to Incydr file categories - June 2023
  • Code42 Managed Service Provider program FAQs
  • Code42 response to industry security incidents
  • Code42 status
  • Code42 University policies
  • Contact support: create a ticket
  • CrashPlan support articles have moved
  • Differences between your Code42 accounts
  • Identify your Code42 product plan, version, or role
  • Incydr support policy
  • IP address updates in August 2020
  • Policy notifications
  • Report a security vulnerability to Code42
  • Scheduled maintenance
  • Send logs to support
  • Send system information to support
  • Support plan name changes FAQ
  • Support site updates FAQ
  • Technical Account Manager (TAM) details
  • Which Code42 agent version am I using?

© 2025 Code42 Software, Inc. All Rights Reserved. Terms of use. Privacy statement.

/hc/en-us/categories/14804072540055-Incydr
/hc/theming_assets/01HZPN0CEZ18JYX3TPZ22HB5WH
Incydr Articles
Learn about configuring, installing, and managing Incydr
custom
/hc/en-us/categories/14804104320663-Release-notes
/hc/theming_assets/01HZPN0CK3J5ED53VDHTWV0VBT
Release Notes
See what's new with Incydr and Instructor
custom
https://success.code42.com
/hc/theming_assets/01HZPN0CR6JC2SJZTJY6FX1Q4G
Announcements
Product notifications and technical updates
custom
https://www.code42.com/resources/customer-toolkit
/hc/theming_assets/01HZPN0D0ER7Q2F2PFYXRQE946
Customer Toolkit
Everything you need to quickly move from deployment to value
product plans, release notes, sign in to the Code42 console, Getting started