Customer support resources
These resources provide details about customer support for specific Incydr products, as well as maintenance and policy updates.
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Incydr product plansThis section includes resources about Incydr product plans.
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Incydr security advisoriesThis section provides advisories about security vulnerabilities in Incydr products. These security vulnerabilities have been entered in the Mitre Common Vulnerabilities and Exposures (CVE) list.
- Backup policy updates | April 2023
- Change to time format returned in API responses
- Changes to Incydr file categories - June 2023
- Code42 Managed Service Provider program FAQs
- Code42 response to industry security incidents
- Code42 status
- Code42 University policies
- Contact support: create a ticket
- CrashPlan support articles have moved
- Differences between your Code42 accounts
- Identify your Code42 product plan, version, or role
- Incydr support policy
- IP address updates in August 2020
- Policy notifications
- Report a security vulnerability to Code42
- Scheduled maintenance
- Send logs to support
- Send system information to support
- Support plan name changes FAQ
- Support site updates FAQ
- Technical Account Manager (TAM) details
- Which Code42 agent version am I using?