1. Code42 Support
  2. Incydr
  3. Incydr administration
  4. Monitoring and managing

Protect your data when a device is lost or stolen

Updated

Overview

When a user's device is lost or stolen, Code42 can help you protect the data on that device. This tutorial explains how to protect and restore a user's data when a device is lost or stolen.

Backup add-on only
This article only applies to the backup agent. As a reminder, we are discontinuing support for the Incydr backup add-on, effective January 1, 2027. See our FAQ for more details.

Considerations

The number of agent entries in the Code42 console for a single device depends on the Code42 agent installation type: if the Code42 agent is installed per user account for multiple users on the same device, then the Code42 console contains an entry for each user. To protect your data, you must take action on all of the agents.

Before you begin

Identify the name of the lost or stolen device. If you don't know the name of the device, use the Code42 console to locate it based on the user that owned the device:

  1. Sign in to your Code42 console.
  2. Go to Administration > Environment > Users.
  3. Click the name of the user who owned the lost or stolen device.
  4. Locate the lost or stolen device name by reviewing the user's devices under Data Sources.

Step 1: Decommission the lost or stolen device

When you discover that a device is lost or stolen, immediately take action to protect your data.

Quickly locating a device
If your Code42 environment contains many devices, searching for the device by name is often the fastest way to locate it.

The first step is to block the agent. When the agent is blocked, the Code42 service continues backing up, but users cannot access the Code42 agent to restore data or change settings.

  1. In the Code42 console, go to Administration > Environment > Agents, then click the name of the agent.
  2. Click Actions > Block.
    If the Code42 agent is installed per user account for multiple users on the device, repeat the steps above for each user’s agent entry.

Step 2: Set up the replacement device

  1. Install the Code42 agent on the replacement device.
    If multiple users must back up data on the device to individual archives, install the Code42 agent per user instead and repeat the steps below for each user.
  2. In the Code42 console, unblock the lost or stolen agent:
    1. Go to Administration > Environment > Agents, then click the name of the agent.
    2. Click Actions > Unblock.
  3. Immediately transfer the user's files and settings to the new device:
    Transferring the settings to the new device automatically deactivates the lost or stolen device.