1. Code42 Support
  2. Incydr
  3. Using the backup agent
  4. Troubleshooting

Connection shows network blocked

Updated

Overview

The Code42 backup agent displays a Network blocked–Backup will resume automatically on approved networks message when configured to block specific network connections. This article includes instructions for unblocking the Code42 agent's access to available networks.

Diagnosing

If the only available networks are blocked, then the backup status displays as Network blocked - Backup will resume automatically on approved networks.

Network Blocked error

Recommended solution

Follow the steps below to prevent the Code42 agent from blocking certain wireless networks and network interfaces for backup.

  1. Open the Code42 agent.
  2. Select  Settings.
  3. Select Network.

Network preferences
 

  1. Next to Wireless network exclusions, select Change.
  2. Select a wireless network from the list that you want to allow for backup.
    Wireless network exclusions
  3. Select the minus (-) to allow the wireless network.
  4. Repeat for each wireless network you want to allow.
  5. Click Save.
  6. Next to Network Interface Exclusions, click Change.
  7. Select a network interface from the list that you want to allow for backup.
    Network interface exclusions
  8. Select the minus (-) to allow the network interface.
  9. Repeat for each network interface you want to allow.
  10. Click Save.
  11. Close the Device Preferences dialog.
  12. Verify the Network Blocked message no longer displays on the backup dialog.