Overview
This article describes how to identify your Incydr product plan, agent version, and role. These are helpful to know when you:
- Contact our Technical Support Engineers
- Consult support articles for help
- View announcements in the community
- Contact sales for new products
Identify your product plan
Sign into the Incydr console and hover over the Account menu in the upper-right corner.
For more information about product plans, see Incydr product plans.
Identify your agent version
Backup agent only
To determine the version of your backup agent, see Which backup agent version am I using?
Identify your role
Depending on your role, you may not have access to some features. To view your roles:
- Sign in to the Incydr console.
- Hover over the Account menu in the upper-right corner and select your name.
The My Profile screen opens. - Select Roles to view the roles assigned to you.
For details on all roles, including their permissions, see Roles reference.
For details on Incydr roles and permissions, see Roles for Incydr and Permissions for Incydr.