Overview
Supported operating systems
Support policies for operating systems
Linux
Red Hat Enterprise Linux
Code42 agents can be used on computers running the Red Hat Enterprise Linux operating system. Code42 agents are supported on Red Hat Enterprise Linux until the end of Red Hat's lifecycle for major versions. Each minor version will be supported until the next minor version is released. For details on the support lifecycle, see Red Hat Enterprise Linux Life Cycle.
Ubuntu
Code42 agents can be used on computers running the Ubuntu operating system. Code42 agents are supported on Ubuntu until the end of Ubuntu's Long Term Support (LTS) lifecycle. The LTS lifecycle is 5 years from release date. For details on the support lifecycle, see The Ubuntu lifecycle and release cadence.
Mac
Code42 agents can be used on computers running Mac operating systems. Code42 agents are supported on macOS until Apple no longer supports the operating system. Apple does not adhere to an official support lifecycle cadence. See Apple's macOS Support page for information on support for its operating systems.
Windows
Code42 agents can be used on computers running the Windows operating system. Code42 agents are supported on Windows until the end of the Enterprise and Education Editions support lifecycle. The lifecycle is typically 18 months from release date. For details on the support lifecycle for Windows, see Microsoft's Windows lifecycle fact sheet.
Supported operating systems announcements
On a regular basis, Code42 reviews operating system support and announces updates as needed via email and postings on the Code42 community.
- Incydr supported operating systems update announcement on December 4, 2023
- Incydr supported operating systems update announcement on September 18, 2023
- Incydr supported operating systems update announcement on June 21, 2023
- Incydr supported operating systems update announcement on March 16, 2023
- Incydr supported operating systems update announcement on December 9, 2022
- Incydr supported operating systems update announcement on September 27, 2022
- Incydr supported operating systems update announcement on June 13, 2022
- Code42 for Enterprise supported operating systems update announcement on September 9, 2021
- Code42 for Enterprise supported operating systems update announcement on June 4, 2021
- Code42 for Enterprise supported operating systems update announcement on March 26, 2021
- Code42 for Enterprise supported operating systems update announcement on October 5, 2020
- Code42 for Enterprise supported operating systems update announcement on June 25 2020
- Code42 for Enterprise supported operating systems update announcement on March 30, 2020
Retirement of operating systems
When an operating system is no longer supported by its vendor, it is no longer supported by Code42, and is shown in the list of previously supported operating systems for Incydr. Code42 no longer supports, guarantees operation of, or promises assistance with Code42 products running on these operating systems.
Code42 agent upgrades may be blocked on unsupported operating systems
If your computer runs an older version of an operating system that is no longer supported by Code42, Code42 may block upgrades of Code42 agents on the computer. To permit upgrade to the most recent version, update the operating system on the computer to a supported version as shown in: Supported operating systems.
Frequently asked questions
To continue receiving software updates and support for future releases of Code42 software, you must upgrade your operating system to a supported version.
To continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of computers in your Code42 environment to a supported version.
If you have any questions, contact our Technical Support Engineers.
Updates to this document
This document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.
This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.
All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.
External resources
Linux
Red Hat Enterprise Linux
Ubuntu
- Ubuntu: The Ubuntu lifecycle and release cadence
- Ubuntu wiki: Releases
- Wikipedia: Ubuntu version history
Mac
- Apple: macOS support
- Wikipedia: macOS release history