User licenses

Overview

This article describes the Code42 licensing model for user devices.

If you have questions about these guidelines, contact your Customer Success Manager (CSM). If you do not know your CSM, please contact our Technical Support Engineers.

User licensing model

Annual user licenses

User licenses are granted annually. The license period begins on the date purchased.

Support and maintenance Beginning of user license period Purchasing
Support and maintenance are included in annual user licenses. As long as each of your users has an active annual user license, you are able to upgrade your Code42 environment and receive support. Annual user licenses begin their term on the date of purchase. If you add more user licenses at a later date, the new user licenses expire on a different date than the original user licenses.

To change your product plan or add additional user licenses, contact your Customer Success Manager (CSM).

Insider risk agents

Backup agents