Overview
This article outlines Code42's lifecycle policy for its products, including both software and hardware.
Product lifecycle policy
A Code42 product is:
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Any good or service produced or provided by Code42.
The following policy items apply to all Code42 products, including both software and hardware:
- Code42 may choose to announce the end-of-sale and end-of-support dates for its products at any time.
- Code42 works with its customers to ensure continuity of business when announcing the end-of-sale or end-of-support dates for its products.
- Notifications and reminders to customers for end-of-support begin approximately 6 months prior to the end-of-support date.
Software lifecycle policy
For information about end-of-life policies for software versions, see our Software Version End-Of-Life Policy.
Definitions
- end-of-sale date
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The date when a product is no longer available for purchase from Code42 or its authorized resellers. This date also establishes the end-of-life date for hardware and some software product lines.
- end-of-support
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Access to maintenance, remote monitoring and the Code42 Technical Support Engineer Team is no longer available. Patches, bug fixes, repair actions, and parts replacements are no longer available to products that have reached end-of-support. All hardware reaches end-of-support when non-renewed, or at the end of year five (60 months beyond purchase date), whichever is first.
- hardware
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Equipment (including its physical components) purchased from Code42 or a Code42-authorized agent. Hardware may also be referred to as “appliance.”
- major software version
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A significant software version that is defined as x.0. Example: 4.0.
- obsolete
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Once obsolete, the product is not sold, manufactured, improved, repaired, maintained or supported.
- product
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Any good or service produced or provided by Code42.
- product lifecycle
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The processes surrounding the introduction, growth and maturity of a product. The product lifecycle includes a series of technical and business milestones and activities that, once completed, make a product obsolete.
- purchase date
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The date that an order for hardware was processed by Code42.
- software versions
- under maintenance
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The time period that remote monitoring and hardware support are available from Code42.
Additional resources
Updates to this document
This Product Lifecycle Policy document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.
This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.
All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.