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Code42 Support

Understanding Your Code42 Accounts

Applies to:
  • CrashPlan PRO
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

This article explains the differences between online accounts for CrashPlan and Code42 support.

CrashPlan

If you back up with CrashPlan, you already have a CrashPlan account. You use this account to sign in to the CrashPlan apps and to manage your account information online. Signing in to CrashPlan allows you to:

  • Manage subscriptions
  • Update billing information
  • Change your email address
  • Restore files over the web

Sign in to the administration console to manage account settings.

Code42 support account

Support accounts are available for CrashPlan PRO and Code42 for Enterprise customers to facilitate working with Code42 Customer Champions. Using these support accounts helps us meet your unique needs.

Use one of the following accounts for support:

Code42 for Enterprise

For the quickest and most efficient support experience, sign in to create a ticket or initiate a chat. Signing in enables us to provide you with a more seamless customer experience, especially when requests are escalated or when multiple Code42 teams are assisting with a resolution. It also helps us provide more personalized support.

  • Sign in here to:
    • File a case
    • Initiate a chat
    • View your open cases

CrashPlan PRO

As a CrashPlan PRO customer, you can submit support tickets and initiate a chat with support anonymously, but creating an account here enables you to:

  • Easily track your support requests
  • Browse and contribute to user forums
  • Administrators only: track all requests for your organizations