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Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

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Code42 Support

IP address updates in August 2020

Initial announcement date May 7, 2020

Overview

On August 7, Code42 starts optimizing our full range of IP addresses. This change is part of our ongoing work to improve security and performance. 

To ensure uninterrupted connection to the Code42 cloud, open your firewall for outbound and inbound access to all available Code42 IP addresses before August 7, 2020. 

Repurposed IP addresses

On August 7, 2020, the following IP addresses will be repurposed:

  • 50.93.246.0/23
  • 50.93.255.0/24
  • 216.17.8.0/24

These IP address ranges were primarily used by on-premises Code42 servers to communicate to the Code42 cloud. Because we are expanding the use of our Code42 IP addresses to allow for cloud connection by all Code42 servers, we are repurposing these ranges for other use.

If you allow access to the Code42 cloud using only these specific IP addresses, services provided by the Code42 cloud will no longer function after August 7, 2020. 

Affects

This change affects all Code42 customers who use the impacted IP addresses to connect to the Code42 cloud.

This change does not affect customers with on-premises Code42 servers who store their data only in on-premises storage.

What should I do?

Code42 administrators

Before August 7, 2020, change your firewall rules to allow access to all available Code42 IP addresses. If you already have provided access to all available Code42 IP addresses, no further action is required. 

Users of the Code42 app

End users of the Code42 app on endpoint devices do not need to take any action.

Frequently asked questions

How can I ensure uninterrupted service?

Open your firewall access to all available Code42 IP addresses before August 7, 2020. 

What happens if I don't allow access to all available Code42 IP addresses?

If you allow access to more Code42 IP addresses than only those IP addresses scheduled for repurposing, you have adequate access to the Code42 cloud and service continues uninterrupted.

But if you allow access only to the IP addresses scheduled for repurposing, services provided by the Code42 cloud will no longer function after August 7, 2020:

  • Data cannot be stored in the Code42 cloud
  • Users cannot sign in to the console
  • File activity data does not appear in dashboards or detection lists in the console
  • File activity data cannot be accessed for investigation
Why are we making this change?

We are migrating Code42 cloud infrastructure to a more secure and robust platform, and as a result, are moving the affected IP addresses.

How can I get help?

If you need help, please contact our Customer Champions.

We recommend that you subscribe to our announcements page in the Code42 Community to keep informed about any upcoming changes to IP addresses.

Updates to this document

This document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents. 

Please refer to the Product lifecycle policy document for our general end of support policy.

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