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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

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End of support for version 3.8.2010.2 and older

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

Overview

CrashPlan PROe versions 3.8.2010.2 and older will reach end of support on April 30, 2014. Please refer to the Product Lifecycle Policy document for our general end of support policy.

Additional information

If your Code42 for Enterprise environment is running version 3.8.2010.2 or older and your organization's CrashPlan contact(s) did not receive an End of Support notification email, please do the following to receive specific information on how this affects your organization:

  1. Go to our contact sales form
  2. Under I would like, select Other
  3. In the comments box, please reference:
    • 3.8.2010 for general questions
      OR
    • MSP 3.8.2010 if you are a Managed Service Provider
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