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Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1
CrashPlan Cloud
CrashPlan for Small Business
Retired product plans

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

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End-of-life for CrashPlan On-Premises

Overview

CrashPlan On-Premises is retired and reached end-of-life on February 28, 2022. This article explains what the retirement means to customers who are currently using it. Code42 continues to offer a cloud-based version of CrashPlan

Affects

CrashPlan On-Premises

CrashPlan On-Premises retirement

CrashPlan On-Premises reached end-of-life on February 28, 2022. This means after this date:

  • Computers running CrashPlan On-Premises can no longer receive upgrades or patches, including critical security patches.
  • Code42 cannot guarantee that CrashPlan On-Premises will operate without issues.
  • If your contract extends beyond the end-of-life date, our Customer Champion team will only continue to provide assistance with issues arising from the use of CrashPlan On-Premises through the end of your contract.

Please refer to the Product lifecycle policy document for our general end of support policy.

Frequently asked questions

Why did Code42 retire CrashPlan On-Premises?

We retired CrashPlan On-Premises because we can no longer ensure the safety and security of our on-premises offering.

On-premises products require customers to perform manual updates to keep them current against new exploits and/or vulnerabilities. Our experience shows that customers struggle to consistently patch systems in a timely manner. By moving to a cloud-only offering, we ensure that all CrashPlan customers are always on the latest and most secure offering.

Will Code42 continue to help me with CrashPlan On-Premises through the end of my contract?

Yes, if your contact for CrashPlan On-Premises extends beyond the end-of-life date of February 28, 2022, Code42 will continue to provide assistance with issues arising from the use of CrashPlan On-Premises until the contract ends.

Can Code42 help me transition from CrashPlan On-Premises to CrashPlan Cloud?

The Code42 Support team can help you set up CrashPlan Cloud. Contact our Customer Champions.

Updates to this document

The End-of-life for CrashPlan On-Premises document should not be interpreted as legally binding commitments, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.

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