Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, no.
CrashPlan for Small Business, yes.
In order to maintain the best service, Code42 supports specific versions of CrashPlan for Small Business software. As described in the Product Lifecycle Policy, this supported version policy is more restrictive than the general policy of supporting the two most current major software versions. This article names the specific versions of the Code42 app that are required for CrashPlan for Small Business, as well as the supported and unsupported operating systems for the currently-supported versions of the Code42 app.
Code42 cloud endpoint version policy
- Code42 requires that customers use the latest supported version of the Code42 app. Previous versions must be upgraded by the dates established in this policy. Identify your version of the Code42 app to ensure you are using an up-to-date version.
- When a new version of the Code42 app is available, Code42 automatically upgrades your devices. However, devices that do not meet the system requirements may not receive the upgrade.
- When a new version of the Code42 app no longer supports use on an operating system, Code42 announces an end-of-support date for the Code42 app on that operating system. Code42 strives to announce the end-of-support date 45 days in advance.
Endpoint version requirements
|Code42 app versions||Status|
|8.8.2 and earlier||Not supported|
Supported operating system versions
For a list of operating systems supported by CrashPlan for Small Business, as well as previously supported operating systems, see CrashPlan for Small Business supported operating systems.
Alpha, beta, and other pre-release operating systems are not supported. Only the specific operating system versions listed on this page are supported.
For a complete listing of minimum requirements for the Code42 app, see CrashPlan for Small Business requirements.