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Code42 Support

CrashPlan for Small Business software version policy

Applies to:
  • CrashPlan for Small Business


In order to maintain the best service, Code42 supports specific versions of CrashPlan for Small Business (previously CrashPlan PRO) software. As described in the Product Lifecycle Policy, this supported version policy is more restrictive than the general policy of supporting the two most current major software versions. This article names the specific versions of the Code42 app that are required for CrashPlan for Small Business, as well as the supported and unsupported operating systems for the currently-supported versions of the Code42 app.

Code42 cloud endpoint version policy

  • Code42 requires that customers use the latest supported version of the Code42 app. Previous versions must be upgraded by the dates established in this policy. Identify your version of the Code42 app to ensure you are using an up-to-date version.
  • When a new version of the Code42 app is available, Code42 automatically upgrades all devices that meet the system requirements for the new version.
  • When a new version of the Code42 app no longer supports use on an operating system, Code42 announces an end-of-support date for the Code42 app on that operating system. Code42 strives to announce the end-of-support date 45 days in advance.

Endpoint version requirements

Code42 app versions Status
6.8 Supported 
6.7 Not supported
6.6 Not supported
4.9 Not supported
4.8 and earlier  Not supported

Supported operating system versions

The following reference guide is intended as a summary of operating systems supported for the currently-supported versions of the Code42 app. See CrashPlan for Small Business requirements for a complete listing of minimum requirements for the Code42 app.

Operating System Considerations
Alpha, beta, and other pre-release operating systems are not supported. Only the specific operating system versions listed on this page are supported.


Operating system Status
Windows 10 Supported
Windows 8 Supported
Windows 7 Supported
Windows Server 2016 Supported
Windows Server 2012 R2 Supported
Windows Server 2008 R2 Supported


Operating system Status
macOS Mojave 10.14 Supported
macOS High Sierra 10.13 Supported
macOS Sierra 10.12 Supported
OS X El Capitan 10.11 Supported


Operating system Status

Linux using:

  • Red Hat Enterprise Linux 7.1, 7.2, 7.3
  • Ubuntu 14.04 (64-bit) and later 

Unsupported operating system versions

Operating system Last supported Code42 app version
OS X Yosemite 10.10 6.8.1
OS X Mavericks 10.9 6.8.1
Windows Vista Service Pack 2


Windows XP


Windows Server 2012 4.7
Windows Server 2008 4.7
Windows Server 2003 4.2
OS X Mountain Lion 10.8


OS X Lion 10.7.5


Mac OS X Snow Leopard 10.6 4.21
Mac OS X Leopard 10.5 3.6.4
Mac OS X Tiger 10.4 3.2

1 Some computers running version 4.2 automatically upgraded to version 4.3. Computers that automatically upgraded were supported through version 4.3.