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Code42 Support

CrashPlan for Small Business software version policy

Applies to:
  • CrashPlan for Small Business

Overview

In order to maintain the best service, Code42 supports specific versions of CrashPlan for Small Business (previously CrashPlan PRO) software. As described in the Product Lifecycle Policy, this supported version policy is more restrictive than the general policy of supporting the two most current major software versions. This article names the specific versions of the Code42 app that are required for CrashPlan for Small Business, as well as the supported and unsupported operating systems for the currently-supported versions of the Code42 app.

For information about CrashPlan for Home, see the CrashPlan for Home Software Version Policy on our CrashPlan for Home support site.

Code42 public cloud endpoint version policy

  • Code42 requires that customers use the latest supported version of the Code42 app. Previous versions must be upgraded by the dates established in this policy. Identify your version of the Code42 app to ensure you are using an up-to-date version.
  • When a new version of the Code42 app is available, Code42 automatically upgrades all devices that meet the system requirements for the new version.
  • When a new version of the Code42 app no longer supports use on an operating system, Code42 announces an end-of-support date for the Code42 app on that operating system. Code42 strives to announce the end-of-support date 45 days in advance.

Public cloud endpoint version requirements

Code42 app versions Status in Code42 cloud
4.9 Supported
4.8 and earlier  Not supported

Supported operating system versions

The following reference guide is intended as a summary of operating systems supported for the currently-supported versions of the Code42 app. See CrashPlan for Small Business requirements for a complete listing of minimum requirements for the Code42 app.

Operating System Considerations
Alpha, beta, and other pre-release operating systems are not supported. Only the specific operating system versions listed on this page are supported.

Windows

Operating system Status in Code42 cloud
Windows 10 Supported
Windows 8 Supported
Windows 7 Supported
Windows Server 2016 Supported
Windows Server 2012 and 2012 R2 Supported
Windows Server 2008 R2 Supported

Mac

Operating system Status in Code42 cloud
macOS High Sierra 10.13 Supported
macOS Sierra 10.12 Supported
OS X El Capitan 10.11 Supported
OS X Yosemite 10.10 Supported
OS X Mavericks 10.9 Supported

Linux

Operating system Status in Code42 cloud

Linux using:

  • Red Hat Enterprise Linux 7.1, 7.2, 7.3
  • Ubuntu 14.04 (64-bit) or higher 
Supported

Unsupported operating system versions

Operating system Last supported Code42 app version
Windows Vista Service Pack 2

4.7

Windows XP

4.7

Windows Server 2008 4.7
Windows Server 2003 4.2
OS X Mountain Lion 10.8

4.7

OS X Lion 10.7.5

4.7

Mac OS X Snow Leopard 10.6 4.21
Mac OS X Leopard 10.5 3.6.4
Mac OS X Tiger 10.4 3.2

1 Some computers running version 4.2 automatically upgraded to version 4.3. Computers that automatically upgraded were supported through version 4.3.

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