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Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1
CrashPlan Cloud
CrashPlan for Small Business
Retired product plans

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, yes.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

Code42 cloud version policy

Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1
CrashPlan Cloud
CrashPlan for Small Business
Retired product plans

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, yes.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

Code42 requires a minimum Code42 app version for devices to connect to the Code42 cloud. This article provides details about supported Code42 app versions.

This article applies only to the Code42 cloud. If you have an on-premises Code42 environment, see the End-of-life for CrashPlan On-Premises.

Supported Code42 app versions

  • The Code42 cloud supports:
    • The current Code42 app version, and;
    • A maximum of the two previous versions, if you set a client upgrade delay and have not yet reached the Scheduled Update date for a more recent version. 

Devices automatically upgrade to the most current version, unless:

  • You set a client upgrade delay, or;
  • The device is not running a supported operating system. The Code42 app will not upgrade until the operating system is upgraded to a supported version. Previous Code42 app versions are not supported on devices with unsupported operated systems.
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