Who is this article for?
Incydr Professional, Enterprise, Horizon, and Gov F2, no.
Incydr Basic, Advanced, and Gov F1, yes.
CrashPlan Cloud, yes.
Retired product plans, yes.
CrashPlan for Small Business, no.
Windows XP and Windows Vista are being retired as supported operating systems for Code42 products. This article explains what Windows XP and Windows Vista retirement means to current customers who have Code42 products installed on these operating systems.
- Code42 app
- Code42 server
This policy applies to Code42 for Enterprise. If you use CrashPlan for Small Business, see our CrashPlan for Small Business Software Version Policy.
Retirement of Windows XP and Windows Vista
Code42 no longer supports, guarantees operation of, or promises assistance with the following products when they run on Windows XP or Windows Vista operating systems:
- Code42 servers versions 5.0.1 and later
- Code42 apps versions 5.0.1 and later
- Code42 apps versions 4.8 and later
Customers can continue to use the 4.0.x through 4.7.x versions of the Code42 app on Windows XP and Windows Vista until Code42 chooses to end support for those versions. For more information, review our Product Lifecycle Policy.
Frequently asked questions
Code42 innovates and evolves our solutions to provide customers with richer functionality and more robust products. For this reason, we must devote our development, testing, and support resources to more recent versions of these operating systems.
When Code42 chooses to end support for the 4.x series software, we will post an announcement to our Support Forum. Additionally, you can always find up-to-date information about supported operating systems:
- Code42 app: Code42 app System Requirements
- Code42 server: Code42 platform Hardware And Software Recommendations
To continue receiving software updates and support for future releases of Code42 software, you must upgrade your operating system to a supported version.
To continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of devices in your Code42 environment to a supported version.
If you have any questions, contact our Customer Champions for support.
Updates to this document
The Platform Retirement For Windows XP and Windows Vista document should not be interpreted as legally binding commitments, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.
This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.
All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.