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Code42 Support

Platform retirement for OS X Lion 10.7 and Mountain Lion 10.8

Applies to:
  • CrashPlan PROe
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

OS X Lion 10.7 and OS X Mountain Lion 10.8 are being retired as supported operating systems for Code42 products. This article explains what OS X 10.7 and 10.8 retirement means to current customers who have Code42 products installed on these operating systems.

Affects

  • CrashPlan app
  • Code42 server
Applicable to Code42 for Enterprise

This policy applies to Code42 for Enterprise. If you use another product:

Retirement of OS X 10.7 and OS X 10.8

Code42 no longer supports, guarantees operation of, or promises assistance with the following products running on the following operating systems:

  • Code42 servers version 5.0.1 and later on OS X 10.7 and 10.8
  • CrashPlan apps version 5.0.1 and later on OS X 10.7 and 10.8
  • CrashPlan apps version 4.8.x and later on OS X 10.7 and 10.8

Customers can continue to use 4.0.x through 4.7.x versions of the CrashPlan app and Code42 server on OS X v10.7 and OS X v10.8 until Code42 chooses to end support for them. For more information, review our Product Lifecycle Policy.

Frequently asked questions

Why is Code42 ending support for these operating systems?

Code42 innovates and evolves our solutions to provide customers with richer functionality and more robust products. For this reason, we must devote our development, testing, and support resources to more recent versions of these operating systems.

How will I know when my operating system is no longer supported by Code42?

When Code42 chooses to end support for the 4.x series software, we will post an announcement to our Support Forum. Additionally, you can always find up-to-date information about supported operating systems:

What can I do to continue using future releases of the CrashPlan app?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade your operating system to a supported version.

As a Code42 for Enterprise administrator, what can I do to ensure that my Code42 environment continues to function and that my users continue to be protected?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of devices in your Code42 environment to a supported version.

If you have any questions, contact our Customer Champions for Code42 for Enterprise support or CrashPlan PRO support.

Updates to this document

The Platform Retirement For OS X Lion 10.7 And OS X Mountain Lion 10.8 document should not be interpreted as legally binding commitments, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.