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Platform retirement and end of support for Windows Server 2003

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Who is this article for?

Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.

Overview

Windows Server 2003 is being retired as a supported operating system for Code42 products. This article explains what Windows Server 2003 retirement means to current customers who have Code42 products installed on this operating system.

Affects

  • Code42 agent
Applicable to Code42 for Enterprise

This policy applies to Code42 for Enterprise. If you use CrashPlan for Small Business, see our CrashPlan for Small Business Software Version Policy. 

Windows Server 2003 retirement

Version 4.2 of the Code42 agent, released in June 2015, is the last supported version for computers running Windows Server 2003. Additionally, Code42's end-of-support date for Windows Server 2003 is July 14th, 2015. This means that on that date, Code42 will stop providing support for our software on computers running Windows Server 2003.

This means:

  • Computers running Windows Server 2003 will no longer receive automatic upgrades to the Code42 agent.
  • After the end of support date, our Technical Support Engineer team can no longer guarantee assistance with issues arising from use of the Code42 agent on Windows Server 2003.
  • After the end of support date, Code42 cannot guarantee that our products will operate without issues on Windows Server 2003.

Frequently asked questions

Why is Code42 ending support for Windows Server 2003?

Code42 innovates and evolves our solutions to provide customers with richer functionality and more robust products. For this reason, we cannot continue to support operating systems that are no longer supported or updated by their manufacturer.

How will I know when my operating system is no longer supported by Code42?

When the next version of the Code42 agent is released, we will post an announcement to our Support Forum. Additionally, you can always find up-to-date information about supported operating systems in the CrashPlan System Requirements.

What can I do to continue using future releases of the Code42 agent?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade your operating system to a supported version.

As a CrashPlan administrator, what can I do to ensure that my Code42 environment continues to function and that my users continue to be protected?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of devices in your Code42 environment to a supported version.

If you have any questions, contact our Technical Support Engineers.

Updates to this document

The Platform Retirement And End Of Support For Windows Server 2003 document should not be interpreted as legally binding commitments, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.