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Code42 Support

Platform end of support for Internet Explorer 11

Overview

As of January 14, 2020, Code42 applications are no longer supported for use with the Internet Explorer 11 browser.

Affects

  • Code42 apps running on devices using Internet Explorer 11
  • The Code42 console running on Internet Explorer 11

End of support for Internet Explorer 11

Windows 2008 R2 and Windows 7 SP1 are no longer supported by Microsoft as of January 14, 2020. Because Internet Explorer 11 was the default web browser for these operating systems, and newer Windows operating systems use the Microsoft Edge browser, Code42 decided to end support for the use of its products with the Internet Explorer 11 browser.  

This means:

  • Our Customer Champion team does not guarantee assistance with issues arising from use of Internet Explorer 11.
  • Code42 does not guarantee that the Code42 app will operate without issues when run with Internet Explorer 11.

Frequently asked questions

Why is Code42 ending support for Internet Explorer 11?

Code42 applications are designed to work with the latest web browsers. As browsers reach their end-of-life with their vendors, Code42 ends support for those browsers with our applications. 

What web browsers can I use with Code42 products?

For supported browsers, see the following articles:

As a Code42 administrator, what can I do to ensure that my Code42 environment continues to function and that my users continue to be protected?

Keep web browsers on your users' devices updated to the latest supported web browser versions. In addition, to continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of devices in your Code42 environment to a supported version.

If you have other questions, contact our Customer Champions for support.

Updates to this document

This Platform end of support for Internet Explorer 11 document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied, or statutory, by posting such documents or about the information in such documents.

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