Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, yes.
CrashPlan Cloud, yes.
Other product plans, yes.
CrashPlan for Small Business, no.
Original announcement date February 2, 2017
The Code42 app is no longer supported on computers running the Windows Server operating system in Code42 for Enterprise environments.
There are no supported configurations for installing the Code42 app on a Windows Server operating system. Code42 has no plans to support any version of the Code42 app on any version of Windows Server.
All Code42 app versions
This policy applies to Code42 for Enterprise. If you use CrashPlan for Small Business, see CrashPlan for Small Business supported operating systems.
End of support for Code42 app on Windows Server
The last Code42 app versions supported on Windows Server were Code42 app versions 4.8 and 5.4, and these Code42 app versions are no longer supported. The last Windows Server versions they were supported on were 2012 R2 and Windows Server 2008 R2 operating systems in an enterprise environment; this configuration is no longer supported.
Later versions of the Code42 app may install and run on Windows Server systems, but Code42 no longer tests on those systems, and it does not provide support to users on those systems.
- Our enterprise Customer Champion team does not guarantee assistance with issues arising from use of any version of the Code42 app on Windows Server.
- Code42 does not guarantee that any versions of the Code42 app will operate without issues on Windows Server.
Frequently asked questions
Code42 applications are designed to back up and secure end-user devices, such as laptops and desktops. They are not intended to back up or secure data on servers. Thus Code42 is ending support for Code42 apps on Windows operating systems that are intended to run on servers. Running the Code42 app on unsupported operating systems may produce undesirable results.
You can always find Code42 for Enterprise anticipated end-of-support dates for operating systems in the following articles:
Additionally, you can see our guidelines for supporting operating systems in our Operating system support policy.
To continue receiving software updates and support for future releases of Code42 software, you must upgrade your operating system to a supported version of the Code42 app.
To continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of devices in your Code42 environment to a supported operating system version:
If you have other questions, contact our Customer Champions for support.
Updates to this document
This Platform End of Support For Code42 Apps On Windows Server document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.
This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.
All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied, or statutory, by posting such documents or about the information in such documents.