- Code42 CrashPlan (previously CrashPlan PROe)
CrashPlan app versions 4.8 and 5.4, released in November 2016, are the last versions supported on Windows Server 2012 R2 and Windows Server 2008 R2 operating systems in an enterprise environment. Code42 has no plans to support apps on Windows Server 2016, or any other version of Windows Server.
- CrashPlan app version 5.4 and later on Windows Server 2012 R2 or Windows Server 2008 R2.
- CrashPlan app version 4.8 (and later versions on 4.x) on Windows Server 2012 R2 or Windows Server 2008 R2.
Applies to Code42 for Enterprise
This policy applies to Code42 for Enterprise. If you use CrashPlan PRO, see our CrashPlan PRO Software Version Policy.
End of support for CrashPlan app on Windows Server
CrashPlan app versions 4.8 and 5.4, released in November 2016, are the last versions supported on Windows Server 2012 R2 and Windows Server 2008 R2 operating systems. They are the last apps that Code42 plans to support on any Windows Server version.
Later versions of the CrashPlan app may install and run on those systems, but Code42 no longer tests on those systems, and it does not provide support to users on those systems.
- Our enterprise Customer Champion team does not guarantee assistance with issues arising from use of later versions of the CrashPlan app on Windows Server 2012 R2 or Windows Server 2008 R2.
- Code42 does not guarantee that later versions of the CrashPlan app will operate without issues on Windows Server 2012 R2 or Windows Server 2008 R2.
Frequently asked questions
No version of the CrashPlan app is supported on Windows Server 2016.
Code42 applications are designed to back up and secure end-user devices, such as laptops and desktops. They are not intended to back up or secure data on servers. Thus Code42 is ending support for CrashPlan apps on Windows operating systems that are intended to run on servers. Running the CrashPlan app on unsupported operating systems may produce undesirable results.
When the next version of the CrashPlan app is released, we will post an announcement to our Support Forum. Additionally, you can always find up-to-date information about supported operating systems in the Code42 platform Hardware And Software Requirements.
To continue receiving software updates and support for future releases of Code42 software, you must upgrade your operating system to a supported version.
To continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of devices in your Code42 environment to a supported version.
Code42 servers 5.4 and later are supported on Windows Server 2016, Windows Server 2012 R2, and Windows Server 2008 R2.
If you have other questions, contact our Customer Champions for Code42 for Enterprise support.
Updates to this document
This Platform End of Support For Code42 Apps On Windows Server document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.
This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.
All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied, or statutory, by posting such documents or about the information in such documents.