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Code42 Support

Platform end of support for Code42 CrashPlan apps on Windows Server

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Code42 app versions 4.8 and 5.4, released in November 2016, are the last versions supported on Windows Server 2012 R2 and Windows Server 2008 R2 operating systems in an enterprise environment. Code42 has no plans to support apps on Windows Server 2016, or any other version of Windows Server.

Affects

  • Code42 app version 5.4 and later on Windows Server 2012 R2 or Windows Server 2008 R2.
  • Code42 app version 4.8 (and later versions on 4.x) on Windows Server 2012 R2 or Windows Server 2008 R2.
Applies to Code42 for Enterprise
This policy applies to Code42 for Enterprise. If you use CrashPlan for Small Business (previously CrashPlan PRO), see our CrashPlan PRO Software Version Policy.

End of support for Code42 app on Windows Server

Code42 app versions 4.8 and 5.4, released in November 2016, are the last versions supported on Windows Server 2012 R2 and Windows Server 2008 R2 operating systems. They are the last apps that Code42 plans to support on any Windows Server version.

Later versions of the Code42 app may install and run on those systems, but Code42 no longer tests on those systems, and it does not provide support to users on those systems.

This means:

  • Our enterprise Customer Champion team does not guarantee assistance with issues arising from use of later versions of the Code42 app on Windows Server 2012 R2 or Windows Server 2008 R2.
  • Code42 does not guarantee that later versions of the Code42 app will operate without issues on Windows Server 2012 R2 or Windows Server 2008 R2.

Frequently asked questions

What about Windows Server 2016?

No version of the Code42 app is supported on Windows Server 2016.

Why is Code42 ending support for Code42 app on Windows Server 2012 R2 and Windows Server 2008 R2?

Code42 applications are designed to back up and secure end-user devices, such as laptops and desktops. They are not intended to back up or secure data on servers. Thus Code42 is ending support for Code42 apps on Windows operating systems that are intended to run on servers. Running the Code42 app on unsupported operating systems may produce undesirable results.

How will I know when my operating system is no longer supported by Code42?

When the next version of the Code42 app is released, we will post an announcement to our Support Forum. Additionally, you can always find up-to-date information about supported operating systems in the Code42 platform Hardware And Software Requirements.

What can I do to continue using future releases of the Code42 app?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade your operating system to a supported version.

As a Code42 for Enterprise administrator, what can I do to ensure that my Code42 environment continues to function and that my users continue to be protected?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of devices in your Code42 environment to a supported version.

Are Code42 servers still supported?

Code42 servers 5.4 and later are supported on Windows Server 2016, Windows Server 2012 R2, and Windows Server 2008 R2.

If you have other questions, contact our Customer Champions for Code42 for Enterprise support.

Updates to this document

This Platform End of Support For Code42 Apps On Windows Server document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied, or statutory, by posting such documents or about the information in such documents.