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Incydr Professional and Enterprise
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Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, no.

CrashPlan for Small Business, yes.

Code42 Support

CrashPlan for Small Business supported operating systems update announcement on September 9, 2019

Announcement date September 9, 2019


Dear CrashPlan for Small Business Administrator, 

With a few exceptions, CrashPlan for Small Business supports operating systems through the end of an OS vendor's extended support date. We will communicate changes to our supported operating systems and continue to update our OS Support article. Please ensure that you are updating your operating systems to remain on supported versions.

Recently SUPPORTED CrashPlan for Small Business operating systems:

  • Windows Server 2019 Standard Edition

Recently UNSUPPORTED CrashPlan for Small Business operating systems: 

  • Red Hat Enterprise Linux 7.4 --- End of support date of August 31, 2019

UPCOMING end of support dates for CrashPlan for Small Business operating systems: 

  • macOS Sierra 10.12 --- Anticipated end of support date of September 2019*
  • Red Hat Enterprise Linux 8.0 --- End of support date anticipated November 7, 2019**
  • Windows 7 Service Pack (SP1) --- End of support date of January 14, 2020
  • Windows Server 2008 R2 --- End of support date of January 14, 2020

* Dependent on typical Apple end of support policies following the release of macOS Catalina.
** Red Hat Enterprise Linux 8.0 is not an EUS release but is a minor release with a six-month life cycle.

Upcoming end of support for web browsers: 

  • Internet Explorer 11 --- End of Support January 14, 2020

Resource information on Code42 supported operating systems 

If you are running one of the recently unsupported operating systems, we encourage you to update your operating system as soon as possible.

If you are running a soon-to-be unsupported operating system, we encourage you to begin planning how to update your operating system now. 

We will not forcibly discontinue CrashPlan on unsupported operating systems, and your backup may continue seamlessly for some time. However, running an unsupported configuration puts your data at risk and you may be unable to restore your files or continue to run the software in the future. If you have any questions, please contact our Support team for further assistance.


Thank you,

The CrashPlan for Small Business Team