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Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1
CrashPlan Cloud
CrashPlan for Small Business
Retired product plans

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, yes.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, yes.

Code42 Support

Apple M1 support


Beginning February 11, 2021, the Code42 app is supported on Macs with the Apple M1 chip. System requirements and additional details are listed below.

Version requirements

Incydr Professional, Enterprise, and Horizon
  • All Code42 app versions are optimized for M1 support. For more details, see our system requirements.
Incydr Basic and Advanced, CrashPlan Cloud, and other plans
  • macOS Big Sur 11.2.1 and later
  • Code42 cloud: Code42 app version 8.5.0 and later (includes CrashPlan for Small Business)
  • On-premises: Code42 app version 8.2.1 and later


  • In the Code42 console, the operating system version for M1 devices may appear as macOS 10.16, instead of macOS 11. This is a display issue only.
  • The Code42 app is not supported on other devices with ARM-based architectures, such as the Raspberry Pi.
  • M1 devices are supported by all current Code42 apps, but compatibility details vary based on your product plan and Code42 app version.
    • Incydr Professional, Enterprise, and Horizon: The Code42 app uses a universal binary optimized for M1 devices. It does not use the Rosetta translation process.
    • Incydr Basic and Advanced, CrashPlan Cloud, and other plans
      • Code42 app version 8.8.2 and later: A separate installer optimized for Apple Silicon (M1) devices is available from the App Downloads screen in the Code42 console. The primary functions of the app do not use the Rosetta translation process.
      • Code42 app version 8.5.0 - 8.8.1: Rosetta 2 is required for Code42 app compatibility with M1 devices. You may be prompted to install Rosetta 2 the first time you open the Code42 app. In addition, M1 devices may temporarily exhibit high CPU usage for several minutes after the device or the Code42 service is restarted.