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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

Code42 Support

Operating system support policy

Overview

Code42 supports the Code42 app running on computers whose operating systems are supported by their vendors. With few exceptions, Code42 does not support its software on computers running an operating system that is no longer supported by its vendor.

Support policies for operating systems

Linux

Red Hat Enterprise Linux

The Code42 server and the Code42 app can be used on computers running the Red Hat Enterprise Linux operating system. Code42 server software and the Code42 app is supported on Red Hat Enterprise Linux until the end of Red Hat's Extended Update Support (EUS) lifecycle. The EUS lifecycle is 24 months from release date. Code42 may also choose to support minor releases, which have a six-month life cycle. For details on the support lifecycle, see Red Hat Enterprise Linux Life Cycle.

Ubuntu

The Code42 server and the Code42 app can be used on computers running the Ubuntu operating system. Code42 server software and the Code42 app is supported on Ubuntu until the end of Ubuntu's Long Term Support (LTS) lifecycle. The LTS lifecycle is 5 years from release date. For details on the support lifecycle, see The Ubuntu lifecycle and release cadence.

Mac

The Code42 app can be used on computers running Mac operating systems. The Code42 app is supported on macOS until Apple no longer supports the operating system. Apple does not adhere to an official support lifecycle cadence. See Apple's macOS Support page for information on support for its operating systems. 

Windows

The Code42 server and the Code42 app can be used on computers running the Windows operating system. The Code42 app is supported on Windows until the end of the Enterprise and Education Editions support lifecycle. The lifecycle is typically 18 months from release date. For details on the support lifecycle for Windows, see Microsoft's Windows lifecycle fact sheet

Retirement of operating systems

When an operating system is no longer supported by its vendor, it is no longer supported by Code42, and is shown in the list of previously supported operating systems for on-premises installations, Code42 cloud, and CrashPlan for Small Business. Code42 no longer supports, guarantees operation of, or promises assistance with Code42 products running on these operating systems.

Frequently asked questions

What can I do to continue using future releases of the Code42 app?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade your operating system to a supported version.

As an administrator, what can I do to ensure that my environment continues to function and that my users continue to be protected?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of devices in your Code42 environment to a supported version.

If you have any questions, contact our Customer Champions.

Updates to this document

This document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.