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Code42 Support

End of support for CrashPlan for Small Business apps on OS X 10.9 and 10.10

Applies to:
  • CrashPlan for Small Business

Overview

OS X Mavericks 10.9 and OS X Yosemite 10.10 are being retired as supported operating systems for CrashPlan for Small Business Code42 apps. This article explains what OS X 10.9 and 10.10 retirement means to current CrashPlan for Small Business customers who have Code42 apps installed on these operating systems.

Affects

CrashPlan for Small Business Code42 apps

Retirement of OS X 10.9 and OS X 10.10

As of August 21, 2018, Code42 no longer supports, guarantees operation of, or promises assistance with CrashPlan for Small Business Code42 apps running on the following operating systems:

  • OS X Mavericks 10.9
  • OS X Yosemite 10.10

For more information, review our CrashPlan for Small Business software version policy.

Frequently asked questions

Why is Code42 ending support for these operating systems?

Code42 innovates and evolves our solutions to provide customers with richer functionality and more robust products. For this reason, we must devote our development, testing, and support resources to more recent operating systems.

What can I do to continue using future releases of the Code42 app?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade your operating system to a supported version.

As a CrashPlan for Small Business administrator, what can I do to ensure that my CrashPlan for Small Business environment continues to function and that my users continue to be protected?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of devices in your Code42 environment to a supported version.

If you have any questions, contact our Customer Champions for CrashPlan for Small Business support.

Updates to this document

This End of support for CrashPlan for Small Business apps on OS X 10.9 and 10.10 document should not be interpreted as legally binding commitments, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up-to-date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.