Platform support policy

Overview

Code42 designs, builds, and tests its software to run on specific platforms: operating systems, mobile operating systems, and web browsers. Examples include:

• Operating systems, such as Ubuntu, and specific versions of operating systems, such as Windows 10
• Mobile operating systems, such as iOS, and specific versions of mobile operating systems, such as Android Jellybean
• Browsers, such as Mozilla Firefox, and specific versions of browsers, such as Internet Explorer 6

This page is intended to explain the guidelines and process that Code42 follows when ending support for platforms and versions of those platforms.

Support for platforms

Code42 may choose to stop producing and supporting its products for specified platforms.

• Code42 may, at its sole discretion, end support of its products on specified platforms.
• Retirement of a platform generally coincides with the end-of-support date of a major software version of a Code42 product.
• Code42 supports the last major version of a platform until the end-of-support date for a Code42 product on that platform.

Support for versions of platforms

Code42 may choose to stop producing and supporting its products for specified versions of platforms.

• Code42 makes an effort to support the two most recent versions of supported platforms.
• Retirement of a platform version generally coincides with either a minor or maintenance software version release, or with a calendar date.
• Code42's end-of-support date for a platform version may or may not coincide with the end-of-support date for a major version of a Code42 product.
• In the event that a platform's manufacturer discontinues support for a version of their platform, Code42 is likely to stop producing and supporting its products for that version of the platform as well.

Platform support guidelines

For specific details about system requirements of Code42's products, refer to the system requirements articles for each Code42 product:

• Code42 server
• Code42 console
• Code42 app

Definitions

End-of-support

Access to maintenance, remote monitoring, and the Code42 Customer Champion Team is no longer available. Patches, bug fixes, and troubleshooting are no longer available for products that have reached end-of-support.

Platforms

Software used to run or access Code42 products. Examples of platforms include operating systems, mobile operating systems, and web browsers.

Retirement

When a platform is retired, Code42 will stop providing support for accessing Code42 software through use of that platform.

Software versions

Code42 uses four designations for software versions:

• Major software versions contain large features and changes to functionality. Major version numbers are one digit (and a zero), such as 4.0 or 5.0.
• Minor software versions contain smaller features and enhancements to existing functionality. Minor version numbers are two digits, such as 3.6 or 4.2.
• Maintenance software versions contain bug fixes and other small changes. Maintenance version numbers are three digits, such as 4.3.5 or 5.1.2.
• Patch software versions contain bug fixes or other corrections that must be addressed before the next scheduled release point. Patch version numbers are four digits, such as 3.6.4.3 or 4.3.5.1.

Platform announcements

Review the operating system support policy for guidelines and process that Code42 follows for operating systems. Additional articles describe support announcements for specific platforms. (As of 2019, operating system retirement is no longer announced with a separate article, but is shown in the list of previously supported operating systems for on-premises installations, Code42 cloud, and CrashPlan for Small Business.)

Updates to this document

The Platform Support Policy document should not be interpreted as a legally binding commitment, but rather as an informational document that may change as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Code42 as of the date of posting. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.

Related topics

• Product lifecycle policy
• Open source licenses
• Operating system support policy