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Data processing addendum

Effective December 19, 2019

This Data Processing Addendum (“DPA”) applies whenever it is incorporated by reference into the Master Services Agreement (“Agreement”) between you and Code42.  Capitalized terms used but not defined in this DPA have the meanings given to them in the Agreement.

1. Purpose and scope

In the course of providing the Offerings to you under the Agreement, Code42 will Process Customer Data on your behalf.  Customer Data may include Personal Data.  This DPA reflects the parties’ agreement relating to the Processing of Customer Data in accordance with the requirements of Data Protection Laws and Regulations.  This DPA will control in the event of any conflict with the Agreement.

2. Definitions

2.1  “CCPA” means the California Consumer Privacy Act, Cal. Civ. Code § 1798.100 et seq. as amended from time to time.

2.2  Data Controller means the entity that determines the purposes and means of Processing of Personal Data.

2.3  Data Processor” means the entity that Processes Personal Data on behalf of the Data Controller, including as applicable any "service provider" as that term is defined in the CCPA.

2.4  Data Protection Laws and Regulations” means any applicable data protection laws and regulations applicable to the Processing of Personal Data under the Agreement, including the applicable laws and regulations of the European Union, the European Economic Area and their member states, Switzerland, and the United States and its states.

2.5  Data Subject means the individual to whom Personal Data relates.

2.6  Personal Data” means any information that identifies, relates to, describes, is reasonably capable of being associated with or could reasonably be linked, directly or indirectly, to an identified or identifiable individual.

2.7  Processing”, “Processes” or “Process means any operation or set of operations performed upon Personal Data whether or not by automated means, such as collection, recording, organization, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, erasure, or destruction.

2.8  Sub-processor” means Code42’s Affiliates or other third-party service providers that Process Customer Data for Code42.

3. Processing of customer data

3.1  Data Processing Roles.  As between you and Code42, you are the Data Controller of Customer Data and Code42 is the Data Processor.  You control the categories of Data Subjects and Personal Data Processed under the Agreement and provide such Personal Data to Code42 for business purposes only.  Code42 has no knowledge of, or control over, the Personal Data that you provide for Processing.  You are solely responsible for the accuracy, quality, and legality of the Customer Data and the means by which you acquired the Customer Data.

3.2  Data Processing Instructions.  This DPA and the Agreement are your complete and final instructions to Code42 for the Processing of Customer Data.  You and Code42 must agree on any additional or alternate instructions.  Code42 will inform you if, in Code42's opinion, your instructions violate Data Protection Laws and Regulations.  Code42 will process Customer Data in accordance with the Agreement (including all documents incorporated in the Agreement), and to comply with other reasonable instructions you provide to Code42 (including by email) where your instructions are consistent with the Agreement.  Code42 will not sell Customer Data. Code 42 will not collect, retain, use, or disclose Customer Data (A) for any purpose other than the specific purpose set forth in the Agreement, or (B) outside the direct business relationship between you and Code42. Code42 will disclose Customer Data if required to do so by applicable law, in which case Code42 will inform you in advance unless Code42 is prohibited from doing so.  Code42 certifies that it understands and will comply with the restrictions in this section 3 (Processing of Customer Data).

4. Rights of data subjects

4.1  Correction, Blocking and Deletion.  If you do not have the ability to amend, block, or delete Customer Data as required by Data Protections Laws and Regulations, you can provide written instructions to Code42 to act on your behalf.  Code42 will follow your instructions to the extent they are technically feasible and legally permissible. You will pay Code42’s costs of providing this assistance if the assistance exceeds the services provided under the Agreement.

4.2  Data Subject Requests.  If permitted, Code42 will promptly notify you of any request from a Data Subject for access to, correction, amendment, or deletion of that Data Subject’s Personal Data.  Code42 will not respond to any Data Subject request without your prior written consent, except to confirm that the request relates to you.

4.3  Cooperation and Assistance.  Code42 will assist you to address any request, complaint, notice, or communication you receive relating to Code42’s Processing of Customer Data received from (A) a Data Subject whose Personal Data is contained within the Customer Data, or (B) any applicable data protection authority.  Code42 will also assist you with your reasonable requests for information to confirm compliance with this DPA or to conduct a privacy impact assessment.  You will pay Code42’s costs of providing assistance if the assistance exceeds the services provided under the Agreement.

5. Code42 personnel

5.1  Confidentiality.  Code42 informs its personnel engaged in the Processing of Customer Data about the confidential nature of such Customer Data.  These personnel receive appropriate training on their responsibilities and are subject to written agreements with confidentiality obligations that survive the termination of their relationship with Code42.

5.2  Limitation of Access.  Code42 ensures that access to Customer Data is limited to those personnel who require access to Process Customer Data under the Agreement.

6. Sub-processors 

6.1  Authorization.  You expressly authorize Code42 to use Sub-processors to perform specific services on Code42’s behalf to enable Code42 to perform its obligations under the Agreement.  Code42 has written agreements with its Sub-processors that contain obligations substantially similar to Code42’s obligations under this DPA.  Code42 is liable for any breach of this DPA caused by an act or omission of its Sub-processors.  

6.2  Notice and Objection.  Code42’s current Sub-processors are listed at: Code42 will publish changes to its Sub-processors to this website. You can subscribe to receive notice of any changes to Code42’s Sub-processors by emailing with the subject “Subscribe” from the email address to which you want notification sent.  If you subscribe, Code42 will notify you by email of new Sub-Processors before authorizing such Sub-processor(s) to process Customer Data.   You have a right to reasonably object to Code42’s use of a new Sub-processor by notifying Code42 in writing within 10 business days after Code42 publishes notice of a new Sub-processor. If you do so, Code42 will use reasonable efforts to change the affected Software or Cloud Service, or recommend a commercially reasonable change to your configuration or use of the affected Software or Cloud Service, to avoid Processing of Customer Data by the new Sub-processor.  If Code42 is unable to make or recommend such a change within a reasonable period of time, not to exceed 60 days, you may terminate only the Subscription Term for the Software and Cloud Service that Code42 cannot provide without using the new Sub-processor. You must provide written notice of termination to Code42 in accordance with the Agreement. Code42 will promptly refund you the fees applicable to the unused portion of the Subscription Term for the terminated Software and Cloud Services offering.

7. Security and audit

7.1  Controls for the Protection of Customer Data. Code42 maintains appropriate administrative, technical and organizational safeguards to protect Customer Data from unauthorized or unlawful Processing, from accidental loss, destruction, or damage.  Code42’s obligations are described in the Information Security Addendum available at

7.2  Third-Party Certifications.  Code42’s third party certifications and independent audit reports are described in the Information Security Addendum.  Code42 will provide you with a copy of the SOC2 independent auditor report upon request.

7.3  Incident Management and Breach Notification.  Code42 will notify you within 24 hours of becoming aware of a breach of your Customer Data. To the extent known, the notice will include (A) a description of the nature of the Personal Data breach, including the categories and approximate number of your Data Subjects concerned and the categories and approximate number of your records concerned; (B) the name and contact details of a Code42 contact point for more information; (C) the measures Code42 is taking to address the breach, including measures to mitigate its possible adverse effects. You can find more information about Code42's incident response procedures in the Information Security Addendum.

7.4 Audit Rights. If the information provided in section 7.2 (Third-Party Certifications) is insufficient to reasonably demonstrate Code42’s compliance with its obligations under this DPA, Code42 will provide you with additional information - and will allow and contribute to audits, including inspections - reasonably necessary to demonstrate compliance.  You will not exercise this right more than once per year.  You will reimburse Code42 for any time taken for an audit or inspection at Code42’s then-current professional service rates.  Code42 will provide those rates to you on request.  You and Code42 will agree in advance on the timing, scope, duration and reimbursement rates for any audit or inspection

8. Return and deletion of customer data

Upon termination or expiration of your Subscription Term, or at any time upon your request, Code42 will return or destroy all Customer Data in accordance with the Agreement and the Documentation. The Software and Cloud Services allow you to retrieve Customer Data at any time prior to the end of a Subscription Term. Providing this functionality through the Software and Cloud Services during the Subscription Term satisfies Code42’s obligation to return Customer Data under this section.  

9. Privacy Shield terms for EU and Swiss customer data  

Code42 self-certifies and complies with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the Department of Commerce regarding the collection, use, and retention of Personal Data from European Union member countries and Switzerland.  Code42 certifies that it adheres to the privacy shield principles and agrees to comply with the frameworks or maintain another valid mechanism to legally transfer data as prescribed by the European Commission.  If Code42 determines it can no longer meet these obligations, Code42 will promptly notify you and will cease Processing your Personal Data or take reasonable and appropriate steps to remediate.

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