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Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1
CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, yes.

CrashPlan for Small Business, yes.

Code42 Support

CrashPlan for Small Business supported operating systems update announcement on March 10, 2020

Announcement date March 10, 2020


Dear CrashPlan for Small Business Administrator,

With a few exceptions, CrashPlan for Small Business supports operating systems through the end of an OS vendor's extended support date. We will communicate changes to our supported operating systems and continue to update our OS Support article. Please ensure that you are updating your operating systems to remain on supported versions.

Recently Unsupported

Recently unsupported CrashPlan for Small Business operating systems:
  • Windows 7 Service Pack (SP1) - end of support date of January 14, 2020

  • Windows Server 2008 R2 - end of support date of January 14, 2020
Recently unsupported CrashPlan for Small Business web browsers:
  • Internet Explorer 11 - end of Support date of January 14, 2020 

Upcoming end of support

Upcoming end of support dates for CrashPlan for Small Business operating systems:
  • Windows 10, version 1709 - end of support date of October 13, 2020
    Note: Code42 updated its end of support date from April 14 to October 13 to match Microsoft's announcement of their support extension.

  • Windows 10, version 1803 - end of support date of November 10, 2020

  • Windows 10, version 1903 - end of support date of December 8, 2020

  • Red Hat Enterprise Linux 7.5 - end of support date of April 30, 2020

  • Red Hat Enterprise Linux 7.6 - end of support date of October 31, 2020

  • Mac OS High Sierra 10.13 - end of support date September 2020

Upcoming Support

Upcoming Supported web browsers:

  • Chromium Edge - Q1 2020

Resource information on CrashPlan for Small Business supported operating systems

Updates to our minimum system requirements

We have updated the minimum system requirements to the following:

  • 2 GHz dual-core CPU
  • 2 GB memory
  • 2 GB drive space

If you are running one of the recently unsupported operating systems, we encourage you to update your operating system as soon as possible.

If you are running a soon-to-be unsupported operating system, we encourage you to begin planning how to update your operating system now.

We will not forcibly discontinue CrashPlan on unsupported operating systems, and your backup may continue seamlessly for some time. However, running an unsupported configuration puts your data at risk and you may be unable to restore your files or continue to run the software in the future.

If you have any questions, please contact our Support team for further assistance.

Thank you,
The CrashPlan for Small Business Team