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Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1
CrashPlan Cloud
CrashPlan for Small Business
Retired product plans

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, yes.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, yes.

Code42 Support

Code42 authorized subprocessors

Effective December 1, 2021


This article lists companies that Code42 uses to help process user data.

Authorized subprocessors

Code42 uses the following subprocessors to provide services.

Entity Location Services

Code42 Software UK LTD

United Kingdom Customer support services
Amazon Web Services, Inc. United States Computing capacity and storage
Box, Inc. United States Secure file transfer from Code42 support to a customer, if required
Citrix Systems, Inc. United States Secure file transfer by a customer to Code42 support, if required
Microsoft Corporation United States Hosting service provider for Code42 exfiltration detectors (data connections)
Workato, Inc. United States Integrates Code42 with other customer applications, as determined by customer, to create automated workflows. Applies only if a customer has signed up for Code42 automated integrations.


You can subscribe to receive notice of any changes to Code42’s subprocessors. To subscribe, email with the subject “Subscribe” from the email address to which you want notification sent.  

If you subscribe, Code42 will notify you by email of new subprocessors before authorizing these subprocessors to process your data.

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