Identify your Code42 product plan, version, or role
Overview
This article describes how to identify your cloud or on-premises Code42 environment, app version, product plan, and role. Since these affect the functionality of your Code42 software, they are helpful to know when you:
- Contact our Customer Champions for support
- Consult support articles for help
- View announcements in the Code42 community
- Contact sales for new products
For administrators of on-premises Code42 environments, this article also describes how to check your authority server version.
Identify your Code42 environment
To determine your Code42 environment:
- Sign in to the Code42 console.
- Check the URL you used to sign in.
- If you signed in using one of the following URLs, you have a cloud Code42 environment. You can also view your cloud Code42 environment on the Account menu.
- CrashPlan for Small Business: https://console.us2.crashplanpro.com/login
- If you signed in using another URL, similar to the examples below, you have an on-premises Code42 environment.
- https://authority-server.example.com:4285/console
- https://192.0.2.100:4285/console
- If you signed in using one of the following URLs, you have a cloud Code42 environment. You can also view your cloud Code42 environment on the Account menu.
Identify your Code42 app version
Does not apply to Incydr Professional, Enterprise, and Horizon.
To determine the version of your Code42 app, see Which Code42 app version am I using?
Identify your product plan
Code42 cloud only: Sign into the Code42 console and hover over the Account menu in the upper-right corner.
If you sign into an on-premises Code42 environment, follow these steps to view your product plan:
- Sign in to the Code42 console.
- Go to Administration > Status > Subscriptions. Your product plan appears in the Subscriptions screen.
For more information on product plans, see Code42 product plans.
Identify your role
To view your roles:
- Sign in to the Code42 console.
- Hover over the Account menu in the upper-right corner and select your name.
The My Profile screen opens. - View the role(s) assigned to you under Roles.
- Incydr Professional, Enterprise, and Horizon: To display, click Roles next to Data Sources.
- Incydr Basic and Advanced, CrashPlan Cloud, and other plans: Appears automatically next to Reference.
For details on all roles, including their permissions, see Roles reference.
For details on Incydr roles and permissions, see Roles for Incydr and Permissions for Incydr.
Find support articles
To ensure that a support article matches the software you're using, verify that your product plan and environment are indicated:
When you search for support articles, you can filter the results to match your product plan:
Identify your authority server version
Applies to on-premises environments only.
As an administrator of an on-premises authority server, check the Code42 server version from the Code42 console:
- Sign in to the Code42 console.
- Navigate to Administration > Settings > Server.
- Under General, see Current server version.
