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Who is this article for?

Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1
CrashPlan Cloud
CrashPlan for Small Business
Retired product plans

Find your product plan in the Code42 console on the Account menu.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, yes.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, yes.

Code42 Support

Identify your Code42 product plan, version, or role


This article describes how to identify your cloud or on-premises Code42 environment, app version, product plan, and role. Since these affect the functionality of your Code42 software, they are helpful to know when you:

For administrators of on-premises Code42 environments, this article also describes how to check your authority server version

Identify your Code42 environment 

To determine if your instance is in the cloud or on-premises:

  1. Sign in to the Code42 console.
  2. Check the URL you used to sign in. 

Identify your product plan

Code42 cloud only 

Sign into the Code42 console and hover over the Account menu in the upper-right corner.

On-premises only: 

  1. Sign in to the Code42 console.
  2. Go to Administration > Status > Subscriptions. Your product plan appears in the Subscriptions screen.

For more information about product plans, see Code42 product plans.

Identify your Code42 app version

Does not apply to Incydr Professional, Enterprise, Horizon, and Gov F2.

To determine the version of your Code42 app, see Which Code42 app version am I using?

Identify your role

Depending on your role, you may not have access to some features. To view your roles:

  1. Sign in to the Code42 console.
  2. Hover over the Account menu in the upper-right corner and select your name.
    The My Profile screen opens.
  3. View the role(s) assigned to you under Roles.
    • Incydr Professional, Enterprise, Horizon, and Gov F2: To display, click Roles next to Data Sources.
    • Incydr Basic and Advanced, CrashPlan Cloud, and other plans: Appears automatically next to Reference.

For details on all roles, including their permissions, see Roles reference.

For details on Incydr roles and permissions, see Roles for Incydr and Permissions for Incydr.

Find support articles

To ensure that a support article matches the software you're using, verify that your product plan and environment are indicated:

product plan indicator and environment indicator at the top of a support article

When you search for support articles, you can filter the results to match your product plan:

Code42 Site Search

Identify your authority server version

Applies to on-premises environments only.

As an administrator of an on-premises authority server, check the Code42 server version from the Code42 console:

  1. Sign in to the Code42 console.
  2. Navigate to Administration > Settings > Server.
  3. Under General, see Current server version.

Server Settings screen with version

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