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Code42 Support

Contact support: create a case or ticket, chat, or call

Initiate a chat, create a ticket or case, or call for support for your product:

Need help determining your product?

CrashPlan PRO For Small Business Logo

for Small Business

Initiate chat

Monday to Friday, 7:00 a.m. to 7:00 p.m.
US CST

Create ticket

24 hours a day, 7 days a week

Call support
Recommended only for urgent issues

 

United States

888-314-8842
(Select option 1)

 

International

+1 612-333-4242
(Select option 1, then option 1)

Monday to Friday, 7:00 a.m. to 7:00 p.m.
US CST

See the CrashPlan for Small Business support policy for details.

 


Code42 Logo

for Enterprise

Initiate chat

Monday to Friday, 7:00 a.m. to 5:00 p.m.
US CST

Create case

24 hours a day, 7 days a week

Call support

 

United States

Domestic: 888-314-8842, option 2
International: +1 612-333-4242

 

United Kingdom

Domestic: 0808 178 3042
International: +44 (0) 20 3868 4242

 

Platinum support only

Please call the direct number your Customer Success Manager has given you for faster support.

 

International Contact Information

Platinum support

  • Severity 1–4 issues:
    24 hours a day, 7 days a week

 

Gold support

  • Severity 1 issues:
    24 hours a day, 7 days a week
  • Severity 2–4 issues:
    Monday to Friday, 8:00 a.m. to 5:00 p.m.
    US CST

 

What is a severity 1 issue?

See the Code42 for Enterprise support policy for details.

 

Crashplan for Home logo

for Home

CrashPlan for Home is no longer available. To remove CrashPlan for Home from your device, see Uninstall the CrashPlan app.

 

For more information, see Important Changes to CrashPlan for Home Service.

 

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