Contact support: create a case or ticket, chat, or call

Initiate a chat, create a ticket or case, or call for support for your product:

Need help determining your product?

CrashPlan PRO For Small Business Logo

for Small Business

Monday to Friday, 7:00 a.m. to 7:00 p.m.
US CST

24 hours a day, 7 days a week

Call support

United States

888-314-8842
(Select option 3)

International

+1 612-333-4242
(Select option 1, then option 3)

Monday to Friday, 7:00 a.m. to 7:00 p.m.
US CST

for Enterprise
Initiate chat	Monday to Friday, 7:00 a.m. to 5:00 p.m. US CST
Create case	24 hours a day, 7 days a week
Call support United States Domestic: 888-314-8842, option 4 International: +1 612-333-4242 United Kingdom Domestic: 0808 178 3042 International: +44 (0) 20 3868 4242 Platinum support only Please call the direct number your Customer Success Manager has given you for faster support. International Contact Information	Platinum support Severity 1–4 issues: 24 hours a day, 7 days a week Gold support Severity 1 issues: 24 hours a day, 7 days a week Severity 2–4 issues: Monday to Friday, 8:00 a.m. to 5:00 p.m. US CST What is a severity 1 issue?
See the Code42 for Enterprise support policy for details.

Crashplan for Home logo

for Home

All CrashPlan for Home product documentation and support is available on the CrashPlan for Home support site.