Contact support: create a case or ticket, chat, or call

Initiate a chat, create a ticket or case, or call for support for your product:

See our FAQs:

Need help determining your product?

CrashPlan PRO For Small Business Logo

for Small Business

Monday to Friday, 7:00 a.m. to 5:00 p.m.
US CST

24 hours a day, 7 days a week

Call support
Recommended only for urgent issues

United States

888-314-8842
(Select option 1)

International

+1 612-333-4242
(Select option 1, then option 1)

Monday to Friday, 7:00 a.m. to 7:00 p.m.
US CST

for Enterprise
Initiate chat	Monday to Friday, 7:00 a.m. to 5:00 p.m. US CST
Create case	24 hours a day, 7 days a week
Call support United States Domestic: 888-314-8842, option 2 International: +1 612-333-4242 United Kingdom Domestic: 0808 178 3042 International: +44 (0) 20 3868 4242 Platinum support only Please call the direct number your Customer Success Manager has given you for faster support. International Contact Information	Platinum support Severity 1–4 issues: 24 hours a day, 7 days a week Gold support Severity 1 issues: 24 hours a day, 7 days a week Severity 2–4 issues: Monday to Friday, 8:00 a.m. to 5:00 p.m. US CST What is a severity 1 issue?
See the Code42 for Enterprise support policy for details.