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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

Code42 Support

Contact support: create a case or ticket, chat, or call

Initiate a chat, create a ticket or case, or call for support for your product:

See our FAQs:

Need help determining your product?

CrashPlan PRO For Small Business Logo

for Small Business

Initiate chat

Monday to Friday, 7:00 a.m. to 5:00 p.m.
US CST

Create ticket

24 hours a day, 7 days a week

Call support
Recommended only for urgent issues

 

United States

888-314-8842
(Select option 1)

 

International

+1 612-333-4242
(Select option 1, then option 1)

Monday to Friday, 7:00 a.m. to 7:00 p.m.
US CST

See the CrashPlan for Small Business support policy for details.

 


Code42 Logo

for Enterprise

Initiate chat

Monday to Friday, 7:00 a.m. to 5:00 p.m.
US CST

Create case

24 hours a day, 7 days a week

Call support

 

United States

Domestic: 888-314-8842, option 2
International: +1 612-333-4242

 

United Kingdom

Domestic: 0808 178 3042
International: +44 (0) 20 3868 4242

 

Platinum support only

Please call the direct number your Customer Success Manager has given you for faster support.

 

International Contact Information

Platinum support

  • Severity 1–4 issues:
    24 hours a day, 7 days a week

 

Gold support

  • Severity 1 issues:
    24 hours a day, 7 days a week
  • Severity 2–4 issues:
    Monday to Friday, 8:00 a.m. to 5:00 p.m.
    US CST

 

What is a severity 1 issue?

See the Code42 for Enterprise support policy for details.

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