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Code42 Support

Contact support

Initiate a chat, create a ticket or case, or call for support for your product:

Need help determining your product?

Crashplan for Home logo

for Home

All CrashPlan for Home product documentation and support is available on the CrashPlan for Home support site.

 

CrashPlan PRO For Small Business Logo

for Small Business

Initiate chat

Monday to Friday, 7:00 a.m. to 7:00 p.m.
US Central Time (UTC−05:00 or UTC–06:00, depending on daylight saving time)

Create ticket

24 hours a day, 7 days a week

Call support

 

United States

888-314-8842
(Select option 3)

 

International

+1 612-333-4242
(Select option 1, then option 3)

Monday to Friday, 7:00 a.m. to 7:00 p.m.
US Central Time (UTC−05:00 or UTC–06:00, depending on daylight saving time)

See the CrashPlan for Small Business support policy for details.

 


Code42 Logo

for Enterprise

Initiate chat

Monday to Friday, 7:00 a.m. to 5:00 p.m.
US Central Time (UTC−05:00 or UTC–06:00, depending on daylight saving time)

Create case

24 hours a day, 7 days a week

Call support

 

United States

Domestic: 888-314-8842, option 4
International: +1 612-333-4242

 

United Kingdom

Domestic: 0808 178 3042
International: +44 (0) 20 3868 4242

 

Platinum support only

Please call the direct number your Customer Success Manager has given you for faster support.

 

International Contact Information

Platinum support

  • Severity 1–4 issues:
    24 hours a day, 7 days a week

 

Gold support

  • Severity 1 issues:
    24 hours a day, 7 days a week
  • Severity 2–4 issues:
    Monday to Friday, 8:00 a.m. to 5:00 p.m.
    US Central Time (UTC−05:00 or UTC–06:00, depending on daylight saving time)

 

What is a severity 1 issue?

See the Code42 for Enterprise support policy for details.
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