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Code42 Support

Contact support

Initiate a chat, create a ticket or case, or call for support for your product:

Need help determining your product?

Crashplan for Home logo

For Home

All CrashPlan for Home product documentation is available at www.support.crashplan.com.
Initiate Chat

Monday–Friday, 9 a.m.–5 p.m.
U.S. Central time

Web Support

Monday–Friday, 9 a.m.–5 p.m.

U.S. Central time

Call Support

 

United States

888-314-8842 (Select option 2)

 

International

+1 612-333-4242
(Select option 1, then option 2)

Monday–Friday, 9 a.m.–5 p.m.

U.S. Central time

See the CrashPlan for Home Support Policy for details.

 

CrashPlan PRO For Small Business Logo

For Small Business

Initiate Chat

Monday to Friday, 7:00 a.m. - 7:00 p.m.
US Central Time

Create Ticket

24 hours a day, 7 days a week

Call Support

 

United States

888-314-8842
(Select option 3)

 

International

+1 612-333-4242
(Select option 1, then option 3)

Monday to Friday, 7:00 a.m. - 7:00 p.m.
US Central Time

See the CrashPlan for Small Business Support Policy for details.

 


Code42 Logo

For Enterprise

Initiate Chat

Monday to Friday, 7:00 a.m. - 5:00 p.m.
US Central Time

Create Case

24 hours a day, 7 days a week

Call Support

 

United States

Domestic: 888-314-8842, option 4
International: +1 612-333-4242

 

United Kingdom

Domestic: 0808 178 3042
International: +44 (0) 20 3868 4242

 

Platinum Support Only

Please call the direct number your Customer Success Manager has given you for faster support.

 

International Contact Information

Platinum Support

  • Severity 1 - 4 issues:
    24 hours a day, 7 days a week

 

Gold Support

  • Severity 1 issues:
    24 hours a day, 7 days a week
  • Severity 2 - 4 issues:
    Monday - Friday, 8:00 a.m. - 5:00 p.m.
    US Central Time

 

What is a severity 1 issue?

See the Code42 for Enterprise Support Policy for details.
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