Contact support

Initiate a chat, create a ticket or case, or call for support for your product:

Need help determining your product?

For Home
All CrashPlan for Home product documentation is available at www.support.crashplan.com.
Initiate Chat	Monday–Friday, 9 a.m.–5 p.m. U.S. Central time
Web Support Submit a ticket any time Check the status of a ticket	Monday–Friday, 9 a.m.–5 p.m. U.S. Central time
Call Support United States 888-314-8842 (Select option 2) International +1 612-333-4242 (Select option 1, then option 2)	Monday–Friday, 9 a.m.–5 p.m. U.S. Central time
See the CrashPlan for Home Support Policy for details.

CrashPlan PRO For Small Business Logo

For Small Business

Monday to Friday, 7:00 a.m. - 7:00 p.m.
US Central Time

24 hours a day, 7 days a week

Call Support

United States

888-314-8842
(Select option 3)

International

+1 612-333-4242
(Select option 1, then option 3)

Monday to Friday, 7:00 a.m. - 7:00 p.m.
US Central Time

For Enterprise
Initiate Chat	Monday to Friday, 7:00 a.m. - 5:00 p.m. US Central Time
Create Case	24 hours a day, 7 days a week
Call Support United States Domestic: 888-314-8842, option 4 International: +1 612-333-4242 United Kingdom Domestic: 0808 178 3042 International: +44 (0) 20 3868 4242 Platinum Support Only Please call the direct number your Customer Success Manager has given you for faster support. International Contact Information	Platinum Support Severity 1 - 4 issues: 24 hours a day, 7 days a week Gold Support Severity 1 issues: 24 hours a day, 7 days a week Severity 2 - 4 issues: Monday - Friday, 8:00 a.m. - 5:00 p.m. US Central Time What is a severity 1 issue?
See the Code42 for Enterprise Support Policy for details.