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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, yes.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, yes.

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Code42 Support

Differences between your Code42 accounts

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, yes.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, yes.

Overview

Your account for using CrashPlan for Small Business or one of the Code42 enterprise products is separate from your account for getting support from our Customer Champions. This article explains what each account is used for and provides links to sign in with each account.

Code42 app account

Use your CrashPlan for Small Business or Code42 enterprise account to sign in to the Code42 app and to manage your account information in the Code42 console:

  • Restore files over the web
  • Manage your subscription
  • Edit account information

You can sign in to the Code42 console here:

Code42 support

The credentials you use to log in to the Code42 app are different than those used to work with Code42 Customer Champions:

Code42 enterprise products

As a Code42 enterprise customer, you need to sign in to the customer portal to create a ticket or initiate a chat. Signing in helps us provide you more personalized support and a more seamless customer experience, especially when requests are escalated or when multiple Code42 teams are assisting with a resolution. 

  • Sign in to:
    • Create a ticket
    • Initiate a chat
    • View your open tickets
    • See the phone numbers for your support plan

Code42 community for enterprise customers

The Code42 community is a great place to chat with other Code42 security practitioners.

You can view public posts and resources without becoming a member. However, to create or reply to posts or to sign up for email notifications, you need to sign in. 

If you already have an account for our customer portal, use the same username and password to sign in to the Code42 community. If you don't already have a customer portal account, sign up to be a community member.

CrashPlan for Small Business

As a CrashPlan for Small Business customer, you can submit support tickets and initiate a chat with support anonymously, but creating an account for the help desk enables you to:

  • Easily track your support requests
  • Administrators only: track all requests for your organizations
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