Differences between your Code42 accounts

Overview

Your account for using CrashPlan for Small Business or Code42 for Enterprise is separate from your account for getting support from our Customer Champions. This article explains what each account is used for and provides links to sign in with each account.

Code42 app account

Use your CrashPlan for Small Business or Code42 for Enterprise account to sign in to the Code42 app and to manage your account information in the Code42 console:

Restore files over the web
Manage your subscription
Edit account information

You can sign in to the Code42 console here:

CrashPlan for Small Business: Sign in to the CrashPlan for Small Business Code42 console.
Code42 for Enterprise: Contact your Code42 for Enterprise administrator for a link to your Code42 console.

Code42 support

The credentials you use to log in to the Code42 app are different than those used to work with Code42 Customer Champions:

CrashPlan for Small Business

As a CrashPlan for Small Business customer, you can submit support tickets and initiate a chat with support anonymously, but creating an account for the help desk enables you to:

Easily track your support requests
Administrators only: track all requests for your organizations

Code42 for Enterprise

As a Code42 for Enterprise customer, you need to sign in to create a ticket or initiate a chat. Signing in helps us provide you with a more seamless customer experience, especially when requests are escalated or when multiple Code42 teams are assisting with a resolution. Signing in also helps us provide more personalized support.

Sign in to:
- Create a ticket
- Initiate a chat
- View your open tickets

Code42 community for Code42 for Enterprise

The Code42 community is a great place to chat with other Code42 for Enterprise users.

You can view public posts and resources without becoming a member. However, to create or reply to posts, sign up for email notifications, or view certain resources, you need to sign up to be a member.