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Who is this article for?

Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1
Instructor

Find your product plan in the Code42 console on the Account menu.

Instructor, yes.

Incydr Professional, Enterprise, Horizon, and Gov F2, yes.

Incydr Basic, Advanced, and Gov F1, yes.

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Code42 Support

Differences between your Code42 accounts

Who is this article for?

Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1
Instructor

Find your product plan in the Code42 console on the Account menu.

Instructor, yes.

Incydr Professional, Enterprise, Horizon, and Gov F2, yes.

Incydr Basic, Advanced, and Gov F1, yes.

Overview

Your account for using Code42 products is separate from your account for getting support from our Technical Support Engineers. This article explains what each account is used for and provides links to sign in with each account.

Code42 console and Code42 app account

Use your Code42 account to sign in to the Code42 console and Code42 app.

Code42 support

The credentials you use to log in to the Code42 console and Code42 app are different than those used to work with Code42 Technical Support Engineers.

Code42 customer portal

You need to sign in to the customer portal to create a ticket or initiate a chat. Signing in helps us provide you more personalized support and a more seamless customer experience, especially when requests are escalated or when multiple Code42 teams are assisting with a resolution. 

Sign in to:

  • Create a ticket
  • Initiate a chat
  • View your open tickets
  • See the phone numbers for your support plan

Code42 community

The Code42 community is where you'll find technical updates and announcements.

You can view posts and resources without becoming a member. However, to sign up for email notifications, you need to sign in. 

You sign in using the same credentials that you use for the customer portal. If you already have an account for our customer portal, use the same username and password to sign in to the Code42 community. If you don't already have a customer portal account, sign up.

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