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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, yes.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, no.

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Incydr Professional, Enterprise, and Gov F2 product plans

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, yes.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, no.

Overview

This article explains which features are included in Incydr Professional and Enterprise product plans. Incydr is a SaaS data risk detection and response product that allows security teams to effectively mitigate file exposure and exfiltration risks without disrupting legitimate collaboration.

If you're not sure which product plan you have, check the Account menu from the Code42 console. 

  • For information about other product plans, see Code42 product plans
  • For more information about any of our product plans, contact sales or your Customer Success Manager (CSM).
  • For questions about your subscription, invoice, or bill, contact your Customer Success Manager (CSM).

At a glance

Incydr is a SaaS data risk detection and response product that allows security teams to effectively mitigate file exposure and exfiltration risks without disrupting legitimate collaboration. The Incydr Professional and Enterprise product plans use a streamlined version of the Code42 app that is purpose-built for insider risk management.

  • Incydr Professional provides fundamental features for insider risk detection, investigation, and response. 
  • Incydr Enterprise provides all of our most advanced features for insider risk detection, investigation, and response.
  • Incydr Gov F2 is the FedRAMP-authorized version of our Incydr Enterprise product. For more details, see Code42 and FedRAMP compliance.

Product plan details

Symbol Meaning
yes Included in this product plan

 –No

Not available with this product plan

Supported risk detection sources

  Incydr Professional Incydr Enterprise     Incydr Gov F2
Endpoints Windows, Mac, Linux Windows, Mac, Linux     Windows, Mac, Linux
Cloud services

One cloud service is included. Additional cloud services can be added.

 

Supported cloud services:
Microsoft OneDrive, Google Drive, Box

One cloud service is included. Additional cloud services can be added.

 

Supported cloud services:
Microsoft OneDrive, Google Drive, Box

Available as an add-on.

Email services

Available as an add-on.

 

Supported email services: Office365, Gmail

Available as an add-on.

 

Supported email services: Office365, Gmail

Available as an add-on.

Platform capabilities

    Incydr Professional Incydr Enterprise     Incydr Gov F2
Endpoint monitoring yes yes     yes
Metadata collection:         
  Exfiltrated file activity yes yes yes
  All file activity: cloud yes yes

Included if you have purchased a cloud or email service add-on

  All file activity: endpoint       –No Available as an add-on Available as an add-on
Trusted activity preferences     yes yes yes
Event data retention 30 days
Upgrade to 90 days available for purchase
90 days 90 days

Features

  Incydr Professional Incydr Enterprise     Incydr Gov F2
Insider risk indicators: file, vector, and user yes yes yes
Risk Exposure dashboard yes     yes  yes
Risk Detection lens for departing employees yes     yes yes
Risk Detection lens for high risk employees yes yes yes
User activity profiles yes     yes yes
Alerting yes     yes yes
Forensic Search yes     yes yes
Download exfiltrated file contents yes yes yes
Case management for investigations yes     yes yes

Integrations

  Incydr Professional Incydr Enterprise Incydr Gov F2
Code42 API

Base access

Upgrade to full access available for purchase

Full access Full access
Identity management/SSO yes yes yes

SOAR integrations

yes yes yes
SIEM integrations yes yes yes
Incydr Flows (workflow automations) Paid service 1 included  –No

Support plans

For details about these support plans, see Code42 enterprise support policy.

  Incydr Professional     Incydr Enterprise Incydr Gov F2
Level Code42 Select Support
Upgrade to Code42 Premier Support available for purchase
Code42 Premier Support Code42 Premier Support
Contact hours
  • All issues:
    Monday to Friday, 8:00 a.m. to 5:00 p.m.
    US CT
  • Urgent priority issues:
    24 hours a day, 7 days a week
  • All other issues:
    Monday to Friday, 8:00 a.m. to 5:00 p.m.
    US CT
  • Urgent priority issues:
    24 hours a day, 7 days a week
  • All other issues:
    Monday to Friday, 8:00 a.m. to 5:00 p.m.
    US CT
Response time

Urgent: 1 day

High: 1 day

Normal: 1 day

Low: 3 days

Urgent: 1 hour

High: 4 hours

Normal: 1 day

Low: 3 days

Urgent: 1 hour

High: 4 hours

Normal: 1 day

Low: 3 days

Number of named contacts 1 4 4
Technical account manager Paid service Paid service Paid service
ProStart Paid service Paid service Paid service
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