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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, no.

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Incydr Basic, Advanced, and Gov F1 product plans

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, no.

Overview

This article explains which features are included in Incydr Basic, Incydr Advanced, and Incydr Gov F1 product plans. Incydr is a SaaS data risk detection and response product that allows security teams to effectively mitigate file exposure and exfiltration risks without disrupting legitimate collaboration.

If you're not sure which product plan you have, check the Account menu from the Code42 console. 

  • For information about other product plans, see Code42 product plans
  • For more information about any of our product plans, contact sales or your Customer Success Manager (CSM).
  • For questions about your subscription, invoice, or bill, contact your Customer Success Manager (CSM).

At a glance

  • Incydr Basic provides fundamental features for insider risk detection, investigation, and response. 
  • Incydr Advanced provides all of our most advanced features for insider risk detection, investigation, and response. 
  • Incydr Gov F1 is the FedRAMP-authorized version of our Incydr Advanced product. For more details, see Code42 and FedRAMP compliance.

Product plan details

Symbol Meaning
yes Included in this product plan

 –No

Not available with this product plan

Supported risk detection sources

  Incydr Basic Incydr Advanced     Incydr Gov F1
Endpoints Windows, Mac, Linux Windows, Mac, Linux     Windows, Mac, Linux
Cloud services

One cloud service is included. Additional cloud services can be added.

 

Supported cloud services:
Microsoft OneDrive, Google Drive, Box

One cloud service is included. Additional cloud services can be added.

 

Supported cloud services:
Microsoft OneDrive, Google Drive, Box

Available as an add-on.

Email services

Available as an add-on.

 

Supported email services: Office365, Gmail

Available as an add-on.

 

Supported email services: Office365, Gmail

Available as an add-on.

Platform capabilities

  Incydr Basic Incydr Advanced     Incydr Gov F1
Endpoint monitoring yes yes     yes
File metadata collection  –No yes     yes
Trusted activity preferences yes yes     yes
File collection and preservation yes yes     yes
Event data retention 30 days
Upgrade to 90 days available for purchase
90 days 90 days

Features

  Incydr Basic Incydr Advanced     Incydr Gov F1
Insider risk indicators: file, vector, and user yes     yes  yes
Off hours risk indicator  –No yes     yes
Risk Exposure dashboard yes     yes  yes
Risk Detection lens for departing employees yes     yes yes
Risk Detection lens for high risk employees yes yes yes
User activity profiles yes yes yes
Alerting yes     yes yes
Forensic Search yes     yes yes
Download exfiltrated file contents yes yes yes
Case management for investigations yes     yes yes
Extended retention of file content (legal hold)
 
yes yes yes

Integrations

  Incydr Basic     Incydr Advanced Incydr Gov F1
Code42 API

Limited access

Upgrade to full access available for purchase

yes yes
Identity management/SSO yes yes yes

SOAR integrations

yes yes yes
SIEM integrations yes yes yes
Incydr Flows (workflow automations) Paid service Paid service  –No

Support plans

For details about these support plans, see Code42 enterprise support policy.

  Incydr Basic     Incydr Advanced Incydr Gov F1
Level Code42 Select Support
Upgrade to Code42 Premier Support available for purchase
Code42 Premier Support Code42 Premier Support
Contact hours
  • All issues:
    Monday to Friday, 8:00 a.m. to 5:00 p.m.
    US CT
  • Urgent priority issues:
    24 hours a day, 7 days a week
  • All other issues:
    Monday to Friday, 8:00 a.m. to 5:00 p.m.
    US CT
  • Urgent priority issues:
    24 hours a day, 7 days a week
  • All other issues:
    Monday to Friday, 8:00 a.m. to 5:00 p.m.
    US CT
Response time

Urgent: 1 day

High: 1 day

Normal: 1 day

Low: 3 days

Urgent: 1 hour

High: 4 hours

Normal: 1 day

Low: 3 days

Urgent: 1 hour

High: 4 hours

Normal: 1 day

Low: 3 days

Number of named contacts 1 4 4
Technical account manager Paid service Paid service Paid service
ProStart Paid service Paid service Paid service
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