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Code42 Support

Code42 product plans

Applies to:
  • Code42 for Enterprise

Overview

This policy document describes the major features of current Code42 for Enterprise product plans. For information about product plans that were offered in the past, see Retired Code42 product plans

Code42 offers two product families: 

  • Code42 Next-Gen DLP: A cloud-native next-gen data loss protection solution that safeguards corporate data against data loss, leak, misuse, and theft, while providing smart backup and reliable restore.
  • Code42 Recovery: Foundational data protection that focuses on smart backup and reliable restore. Two Code42 Recovery product plans are available: Code42 Premium and Code42 Enterprise.

This article explains which Code42 features are included (and which features are not included) in each product plan.

For more information about any of our product plans, contact sales or your Customer Success Manager (CSM).

Product plans

Deployment options

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise
Cloud yes yes yes
On-premises  –No yes yes

Supported platforms

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise
Endpoints Windows, Mac, Linux Windows, Mac, Linux Windows, Mac, Linux
Cloud services

Microsoft OneDrive, Google Drive

 

One cloud service is included. Additional cloud services are available for purchase.

 –No  –No

Collection

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise
File collection (backup)

yes

Unlimited file version retention

yes

Unlimited file version retention

yes

Unlimited file version retention

File activity collection yes  –No  –No
Cloud storage for each user yes
Unlimited
yes
Unlimited
yes
Unlimited
Storage on multiple Code42 cloud destinations Available Available Available

Monitoring

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise
File exfiltration detection and alerting yes  –No yes
Link sharing detection yes  –No  –No

Investigation 

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise
Search and review historical file activity data

yes

90-day data retention

 –No  –No
Search and review historical file exfiltration data

yes

90-day data retention

 –No

yes

90-day data retention

Search and review historical link sharing data

yes

90-day data retention

 –No  –No
Retrieve historical file access

yes

Unlimited endpoint data retention
 

Cloud services data retention is dependent on cloud service capabilities

yes

Unlimited endpoint data retention

yes

Unlimited endpoint data retention

Preservation

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise
Expanded file collection (including legal hold) yes  –No yes
Access Lock 
(Windows only)
yes  –No yes
Extended file retention for investigation, litigation, and compliance 

yes

Unlimited endpoint data retention

 –No

yes

Unlimited endpoint data retention

Recovery 

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise
Administrator and self-service file restore yes yes yes
Data migration of endpoint files yes yes yes

Data security

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise
Encryption in transit and at rest yes yes yes
Data compression and de-duplication yes yes yes
Advanced encryption options yes yes yes
Customer-held encryption keys Available Available Available
Business Associate Agreement (BAA) eligibility yes  –No yes

User management 

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise

Active Directory/LDAP authentication

yes yes yes
Single sign-on authentication yes yes yes
Two-factor authentication yes yes yes
Automated user management for Active Directory/LDAP yes yes yes

Tools and integrations

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise
Code42 API yes yes yes
Microsoft USMT integration yes yes yes
Splunk integration yes yes yes

Software administration 

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise

Web-based administration and reporting

yes yes yes
Support for multiple administrators   yes yes yes

Co-branding and customization

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise
Endpoint software pre-configuration for deployment
 
yes yes yes
Endpoint software co-branding and customization yes yes yes
Administration console customization yes yes yes

Support plan

  Code42 Next-Gen DLP Recovery:
Code42 Premium
Recovery:
Code42 Enterprise
Code42 Gold Support yes yes yes
Code42 Platinum Support Available for upgrade Available for upgrade Available for upgrade