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Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, yes.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

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Code42 University policies

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, yes.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

Overview

This article outlines Code42 University education policies and the terms and conditions that govern your purchase and use of education services. For information about Code42 educational opportunities, see our website. For the purposes of these policies, "you" means you personally as well as your employer.

Education service opportunities

Code42 University offers on-demand, video courses and live, instructor-led training relating to Code42’s products and services and Insider Risk Management Programs. Some courses are offered complimentary, while others require purchase to attend.

Code42 University offers the following types of education service opportunities:

  • All-Access Team Education Pass
  • Single education classes

For more information about the education pass program, visit our website.

On-demand courses

These courses are provided as-is and reflect the product and best practices at the time of production. Due to the nature of a SaaS business, some content may become outdated. Code42 University will endeavor to keep content accurate and updated. For the most up-to-date training available, register for a live, instructor-led course with hands-on labs.

How to cancel or reschedule instructor led training

All-Access Team Education Pass

To make any changes to your Code42 instructor-led, All-Access Team Education Pass class registrations, notify us via email at education@code42.com as soon as possible. 

If you cancel or reschedule your attendance at an instructor-led education class using your All-Access Team Education Pass, the following rules apply.

In-person instructor-led training

You may designate someone else to attend class in your place as long as you notify Code42 no fewer than eight calendar days prior to the class start date. It is your responsibility to ensure that your replacement meets any course prerequisites and has the course materials previously provided to you by Code42.

Action Timing of notice Result
Absent without notice N/A See note¹
Designate someone else to attend Greater than seven calendar days before class start No penalty
Seven calendar days or less before class start See note¹
Cancel registration Greater than seven calendar days before class start No penalty
Seven calendar days or less before class start See note¹
Reschedule Greater than seven calendar days before class start No penalty
Seven calendar days or less before class start See note¹

Web-based instructor-led training

Action Timing of notice Result
Absent without notice N/A See note¹
Cancel registration Greater than two calendar days before class start No penalty
Two calendar days or less before class start See note¹
Reschedule Greater than two calendar days before class start No penalty
Two calendar days or less before class start See note¹

1 Code42 may, in its sole discretion, place you on a wait list for all future instructor-led class registrations. In such an instance, Code42 would notify you five calendar days prior to the instructor-led class date if space is available for you to attend.

Single education class

To make any changes to your single Code42 education class registration, notify us via email at education@code42.com as soon as possible.

You may designate someone else to attend class in your place as long as you notify Code42 no fewer than seven calendar days prior to the class start date. It is your responsibility to ensure that your replacement meets any course prerequisites and has the course materials previously provided to you by Code42.

The following rules apply when changing your registration:

In-person instructor-led training

You may designate someone else to attend class in your place as long as you notify Code42 no fewer than eight calendar days prior to the class start date. It is your responsibility to ensure that your replacement meets any course prerequisites and has the course materials previously provided to you by Code42.

Action Timing of notice Result
Absent without notice N/A See note¹
Designate someone else to attend Greater than seven calendar days before class start No penalty
Seven calendar days or less before class start See note¹
Cancel registration Greater than fourteen calendar days before class start No penalty
Fourteen calendar days or less before class start Forfeiture of class fee²
Reschedule Greater than fourteen calendar days before class start No penalty
Fourteen calendar days or less before class start Forfeiture of class fee²

Web-based instructor-led training

Action Timing of notice Result
Absent without notice N/A See note¹
Cancel registration Greater than seven calendar days before class start No penalty
Seven calendar days or less before class start Forfeiture of class fee²
Reschedule Greater than seven calendar days before class start No penalty
Seven calendar days or less before class start Forfeiture of class fee²

2 In addition to forfeiture of the class fee, Code42 may, in its sole discretion, place you on a wait list for all future instructor-led class registrations. In such an instance, Code42 would notify you five calendar days prior to the instructor-led class date if space is available for you to attend.

Code42 changes to instructor-led classes

Code42 may cancel or reschedule an instructor-led class at its sole discretion. Code42 will notify you via email at the email address provided with your registration if an instructor-led class is canceled or rescheduled. Code42 will use best efforts to notify you at least fourteen calendar days in advance of any instructor-led class change or cancelation. If you do not have an All-Access Team Education Pass and purchased a single education class, you will not be charged for the canceled class and you will receive a 100% credit of the amount paid for such class to apply toward another class. In the event a class is rescheduled, Code42 will work with you to arrange your attendance at an alternate class.

Refunds

Fees for education service offerings provided by Code42 must be paid in advance and are non-refundable, except as otherwise noted in this cancelation policy. When purchasing or receiving credit for a single education class, you must participate in or use the credit for the class within six months. Otherwise you waive your right to participate in such class, forfeit fees paid, and will not be entitled to any refund.

In a situation where a user has been banned from participating in a training event due to improper use of class equipment, lab environment, and/or material, any fees associated with the class will be forfeited and no refund shall be granted.

Travel and expenses

Code42 is not responsible in any way for any travel, expenses, or other costs incurred by you, even if Code42 cancels or reschedules a class.

Media

Education materials, class content, and documentation

Education materials, class content, and documentation is copyrighted material of Code42. Sharing, copying, posting images of, distributing, or reproducing class content, documentation, or any other copyrighted Code42 material is strictly prohibited.

Educational lab environment

Hardware, software, and applications made available to you for educational purposes (collectively, “Code42 lab environment”) are to be used solely in connection with such training.  All other uses are prohibited. The Code42 lab environment may be monitored, recorded, and audited for carefully considered, specific and targeted purposes, and your use of the Code42 lab environment constitutes your consent to such monitoring, recording, and auditing. Unauthorized use of the Code42 lab environment may be subject to disciplinary action, including termination of training and forfeiture of fees paid.  Unauthorized use may also be subject to criminal and civil penalties. In addition, Code42 lab environments may be provisioned, retired, or deleted at Code42’s sole discretion.

Recording and streaming

Audio and/or video recording or streaming is not allowed at any time during the class or inside any Code42 training facility without the express written consent of Code42.

Confidentiality

While the education materials made available to you by Code42 are not confidential, by visiting a Code42 facility you may have access to Code42’s confidential information, including, without limitation, information about our business, technology, customers, suppliers, and employees that you see or overhear during your stay.  In exchange for Code42 granting you access to our facility, you agree to:  

  • Keep such information confidential and not disclose it except with Code42’s prior express written consent.

  • Use such information only for legitimate purposes in connection with an existing or prospective business relationship with Code42.

  • Upon Code42’s request, promptly return or destroy all such information and all copies of it, including other items that may contain such information.

  • Promptly notify Code42 of any unauthorized release, disclosure, or use of such information.

Agreement of Code42 University policies

  • By continuing to use the Code42 University site, educational materials, and/or attending a Code42 University on-demand or instructor-led course, you acknowledge and accept these Code42 University policies.

  • The Code42 University policies are subject to change without notice. You are encouraged to check this site periodically to learn of any changes.  Continued use of Code42 University’s site and materials constitutes your acknowledgement and acceptance of any new terms and conditions.

Acceptance of risk

All educational information, including, without limitation, education materials, instructor-led training, on-demand courses, presentation materials, and lab guides, is supplied “as is” without representation or warranty of any kind.  Suggestions and recommendations contained within such materials are just that - they may or may not apply to your environment. Before implementing any suggestion or recommendation, you should assess possible impacts on your environment.  You assume all risks associated with your use of the educational information.

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