Code42 University policies
Who is this article for?
Incydr Professional and Enterprise, yes.
Incydr Basic and Advanced, yes.
CrashPlan Cloud, yes.
Other product plans, yes.
CrashPlan for Small Business, no.
Overview
This article outlines Code42 University education policies and the terms and conditions that govern your purchase and use of education services. For information about Code42 educational opportunities, see our website.
Education service opportunities
Code42 University offers the following types of education service opportunities:
- All-Access Team Education Pass
- Single education classes
For more information about the education pass program and a list of classes, visit our website.
How to cancel or reschedule
All-Access Team Education Pass
Self-paced eLearning
You may make changes to your Code42 All-Access Team Education Pass self-paced eLearning registrations at any time and without penalty.
Attendance at instructor-led classes
To make any changes to your Code42 instructor-led, All-Access Team Education Pass class registrations, notify us via email at education@code42.com as soon as possible.
You may designate someone else to attend class in your place as long as you notify Code42 no fewer than eight calendar days prior to the class start date. It is your responsibility to ensure that your replacement meets any course prerequisites and has the course materials previously provided to you by Code42.
If you cancel or reschedule your attendance at an instructor-led education class using your All-Access Team Education Pass, the following rules apply.
| Action | Timing of notice | Code42 may assess |
|---|---|---|
| Reschedule | 7 or more calendar days before the scheduled class start date | No charge |
| Cancel registration | Fewer than 7 calendar days before class start date | 100% of class fee* |
| 7 or more calendar days before class start date | No charge | |
| Absent from class | No notice | 100% of class fee* |
*In addition to assessing 100% of the class fee, Code42 may, in its sole reasonable discretion, place you on a wait list for all future instructor-led class registrations. In such an instance, Code42 would notify you 5 days prior to the instructor-led class date if space is available for you to attend.
Single education class
To make any changes to your Code42 education class registration, notify us via email at education@code42.com as soon as possible. You may designate someone else to attend class in your place as long as you notify Code42 no fewer than eight calendar days prior to the class start date. It is your responsibility to ensure that your replacement meets any course prerequisites and has the course materials previously provided to you by Code42.
The following rules apply when changing your registration:
| Action | Timing of notice | Code42 will assess |
|---|---|---|
| Designate someone else to attend in your place | 8 or more calendar days before class start date | No charge |
| Reschedule | 14 or more calendar days before class start date | No charge |
| Cancel registration | Fewer than 14 calendar days before class start date | 100% of class fee |
| 14 or more calendar days before class start date | No charge | |
| Absent from class | No notice | 100% of class fee |
Code42 changes to instructor-led classes
Code42 may cancel or reschedule an instructor-led class at its discretion. Code42 will notify you via email at the email address provided with your registration if an instructor-led class is canceled or rescheduled. Code42 will use best efforts to notify you at least 14 calendar days in advance of any instructor-led class change or cancelation. If you do not have an All-Access Team Education Pass and purchased a single education class, you will not be charged for the canceled class and you will receive a 100% credit of the amount paid for such class to apply toward another class. In the event a class is rescheduled, Code42 will work with you to arrange your attendance at an alternate class.
Refunds
Education service offerings provided by Code42 must be paid in advance and are non-refundable, except as otherwise noted in this cancelation policy. When purchasing or receiving credit for a single education class, you must participate in or use the credit for the class within six months, otherwise you waive your right to participate in such classes and will not be entitled to refunds of amounts paid for such classes.
Travel and expenses
Code42 is not responsible in any way for any travel, expense, or other costs incurred by you, even if Code42 cancels or reschedules a class.
Media
Education class documentation
Sharing, copying, posting images of, or reproducing Code42 education documentation or other class materials in any way is prohibited.
Recording and streaming
Audio and/or video recording or streaming is not allowed at any time during the class.
Confidentiality
When visiting a Code42 facility, you agree to maintain and hold confidential any information heard or seen when outside the classroom at Code42 offices, including, but not limited to:
- Keep confidential any information you encounter outside of the classroom, whether verbal, written, or otherwise.
- Use any information seen, heard, or gathered during your visit only for approved business with Code42.
- Not use any information encountered on your visit for any business transaction, other than one with Code42.