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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

Code42 Support

Code42 Managed Service Provider program FAQs

 

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

Overview

This page contains answers to frequently asked questions for users in the Code42 Managed Service Provider (MSP) Program.

Pricing

How does pricing work?

Pricing is based on the number of users at a rate of $9.99/month/user. This price includes unlimited storage. Each user can have up to four devices backing up.

Is reduced pricing available?

Once your account reaches 51 users, the price automatically changes to $7.49/month/user upon your next billing cycle. The discount is based on users and not devices, so your account must reach 51 users for the discount to apply during your next billing cycle.

I'm still using CrashPlan for Small Business (previously CrashPlan PRO) for my clients. How do I get a commission?

For more information, contact Code42 for Enterprise support.

Configuration

Am I using my account correctly?

We recommend creating an organization for each of your customers so you can manage them separately. As a best practice, create each customer organization under your top-level organization. Do not create child organizations of these customer organizations.

Should I configure my clients differently?

For information about how to configure settings, see our Configuration guide.

Do you have global servers to which I can back up?

Only US storage is available.

Security and compliance

Can you help me obtain security certificates for my clients?

See Code42 Security and Security hardening best practices for more information.

Do you support HIPAA compliance?

Yes. Contact Code42 for Enterprise support to obtain a BAA with Code42.

Account management

How can I move clients to my account from a different account?

Contact Code42 for Enterprise support.

I have multiple accounts. How do I consolidate them?

Contact Code42 for Enterprise support.

How can I close my account?
  1. Deactivate your customer account and your user accounts.
  2. Contact Code42 for Enterprise support to close your account.

Who should I contact if I am having trouble updating my payment method?

For help with payment issues, email support@2checkout.com

Other questions

Do you have other products I can resell?

For information about reseller opportunities, contact Code42 for Enterprise support.

Support

How do I access the support portal?

Our Customer Champions are happy to assist via email, live chat, and phone with Code42 for Enterprise support. See Troubleshoot signing up for the customer portal for more information.

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