Code42 Managed Service Provider program FAQs
Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
Overview
This page contains answers to frequently asked questions for users in the Code42 Managed Service Provider (MSP) Program.
Pricing
Pricing is based on the number of users at a rate of $9.99/month/user. This price includes unlimited storage. Each user can have up to four devices backing up.
Once your account reaches 51 users, the price automatically changes to $7.49/month/user upon your next billing cycle. The discount is based on users and not devices, so your account must reach 51 users for the discount to apply during your next billing cycle.
For more information, contact Code42 for Enterprise support.
Configuration
We recommend creating an organization for each of your customers so you can manage them separately. As a best practice, create each customer organization under your top-level organization. Do not create child organizations of these customer organizations.
For information about how to configure settings, see our Configuration guide.
Only US storage is available.
Security and compliance
See Code42 Security and Security hardening best practices for more information.
Yes. Contact Code42 for Enterprise support to obtain a BAA with Code42.
Account management
Contact Code42 for Enterprise support.
Contact Code42 for Enterprise support.
- Deactivate your customer account and your user accounts.
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Contact Code42 for Enterprise support to close your account.
For help with payment issues, email support@2checkout.com.
Other questions
For information about reseller opportunities, contact Code42 for Enterprise support.
Support
Our Customer Champions are happy to assist via email, live chat, and phone with Code42 for Enterprise support. See Troubleshoot signing up for the customer portal for more information.