Code42 Managed Service Provider program FAQs

Overview

This page contains answers to frequently asked questions for users in the Code42 Managed Service Provider (MSP) Program.

Pricing

Pricing is based on the number of users at a rate of $9.99/month/user. This price includes unlimited storage. Each user can have up to four devices backing up.

Once your account reaches 51 users, the price automatically changes to $7.49/month/user upon your next billing cycle. The discount is based on users and not devices, so your account must reach 51 users for the discount to apply during your next billing cycle.

For more information, contact msp-billing@code42.com.

Configuration

We recommend creating an organization for each of your customers so you can manage them separately. As a best practice, create each customer organization under your top-level organization. Do not create child organizations of these customer organizations.

For information about how to configure settings, see our Configuration guide.

Only US storage is available.

Security and compliance

See Code42 Security and Security hardening best practices for more information.

Yes. Contact msp-billing@code42.com to obtain a BAA with Code42.

Account management

Clients must be deactivated and created in the new account. In this process, backup archives start over.

1. Deactivate and rename the users in the original account.
2. Create new users in the new account.
3. Completely uninstall the Code42 agent.
4. Reinstall the Code42 agent.

For help with this process, contact Code42 for Enterprise support.

Accounts cannot be merged or separated. Contact Code42 for Enterprise support for help with your accounts. 

1. Deactivate your customer account and your user accounts.
2. Contact msp-billing@code42.com to close your account.

For help with payment issues, email support@2checkout.com. 

Support

Our Technical Support Engineers are happy to assist via email, live chat, and phone with Code42 for Enterprise support.