Code42 customer support resources
Who is this article for?
Incydr Professional, Enterprise, Horizon, and Gov F2
Incydr Basic, Advanced, and Gov F1
Instructor
Instructor, yes.
Incydr Professional, Enterprise, Horizon, and Gov F2, yes.
Incydr Basic, Advanced, and Gov F1, yes.
Overview
The resources below provide customer support details for specific Code42 products, maintenance, and policy updates.
Support policies
All resources
- Changes to US2 server URLs in August 2021
- Change to time format returned in API responses
- Code42 Managed Service Provider program FAQs
- Code42 product plans
- Code42 response to industry security incidents
- Code42 security advisories
- Code42 status
- CrashPlan support articles have moved
- Differences between your Code42 accounts
- Contact support: create a ticket, chat, or call
- Which Code42 app version am I using?
- Identify your Code42 product plan, version, or role
- Incydr support policy
- IP address updates in August 2020
- Policy notifications
- Report a security vulnerability to Code42
- Scheduled maintenance
- Send logs to support
- Send system information to support
- Sign up for the customer portal
- Support plan name changes FAQ
- Technical Account Manager (TAM) details