Terms and conditions
Who is this article for?
Instructor, yes.
Incydr Professional, Enterprise, Horizon, and Gov F2, yes.
Incydr Basic, Advanced, and Gov F1, yes.
Resources
Product lifecycle policy
Review the Product Lifecycle Policy to understand how Code42 products are supported throughout the product lifecycle and the process for ending support of Code42 products. Additional articles with specific end-of-support details are listed below.
- 5.0 language retirement
- Code42 cloud version policy
- End-of-life for CrashPlan On-Premises
- End of support for Code42 app version 6
- End of support for Code42 CrashPlan app version 5
- End of support for Code42 server version 4
- End of support for Code42 server version 5
- End of support for Code42 server version 6
- End of support for CrashPlan app version 4
- End of support for CrashPlan version 3
- End of support for port 4282 in the Code42 cloud
- End of support for the CrashPlan mobile app
- End of support for version 3.8.2010.2 and older
- SharePlan end of sale and end of support
- Software version end-of-life policy
- Translation policy
Code42 customer support resources
Review the articles below for details on customer support for specific Code42 products, as well as maintenance and policy update notifications.
- Changes to US2 server URLs in August 2021
- Change to time format returned in API responses
- Code42 Managed Service Provider program FAQs
- Code42 product plans
- Code42 response to industry security incidents
- Code42 security advisories
- Code42 status
- CrashPlan support articles have moved
- Differences between your Code42 accounts
- Contact support: create a ticket, chat, or call
- Which Code42 app version am I using?
- Identify your Code42 product plan, version, or role
- Incydr support policy
- IP address updates in August 2020
- Policy notifications
- Report a security vulnerability to Code42
- Scheduled maintenance
- Send logs to support
- Send system information to support
- Sign up for the customer portal
- Support plan name changes FAQ
- Technical Account Manager (TAM) details
Platform support policy
Review the Platform Support Policy on guidelines and process that Code42 follows for ending support on platforms. Additional articles describe information on retirement for specific platforms. (As of 2019, operating system retirement is no longer announced with a separate article, but is shown in the list of previously supported operating systems.)
- Operating system support policy
- Code42 for Enterprise supported operating systems update announcement on June 7, 2019
- Code42 for Enterprise supported operating systems update announcement on June 14, 2019
- Code42 for Enterprise supported operating systems update announcement on September 6, 2019
- Code42 for Enterprise supported operating systems update announcement on December 11, 2019
- Code42 for Enterprise supported operating systems update announcement on March 30, 2020
- Code42 for Enterprise supported operating systems update announcement on June 25 2020
- Code42 for Enterprise supported operating systems update announcement on October 5, 2020
- Code42 for Enterprise supported operating systems update announcement on March 26, 2021
- Code42 for Enterprise supported operating systems update announcement on June 4, 2021
- Code42 for Enterprise supported operating systems update announcement on September 9, 2021
- Incydr supported operating systems update announcement on June 13, 2022
- Incydr supported operating systems update announcement on September 27, 2022
- Apple M1 support
- Platform end of support for the Code42 app on Windows Server
- Platform end of support for CrashPlan for Small Business apps on OS X 10.9 and 10.10
- Platform end of support for Internet Explorer 11
- Platform retirement and end of support for Mac OS X Leopard 10.5
- Platform retirement and end of support for Mac OS X Snow Leopard 10.6
- Platform retirement and end of support for Windows Server 2003
- Platform retirement for Code42 servers on Mac operating systems
- Platform retirement for OS X Lion 10.7 and Mountain Lion 10.8
- Platform retirement for Windows XP and Windows Vista
- Solaris platform retirement
- Windows phone platform retirement
Legal terms and conditions
Review the articles below for specific licensing information.
Compliance resources
Review the articles below to see how Code42 can help you comply with privacy regulations such as HIPAA, BAA, and W-9.
Open source licenses
Review the articles below for open source licensing information.
- Open source licenses for Code42 app version 11.0.0
- Open source licenses for Code42 app version 7.0
- Open source licenses for Code42 app version 8.0
- Open source licenses for Code42 insider risk agent version 1.7.0
- Open source licenses for Code42 platform version 5.3
- Open source licenses for Code42 platform version 5.4
- Open source licenses for Code42 platform version 6.0
- Open source licenses for Code42 platform version 6.5
- Open source licenses for Code42 platform version 6.7
- Open source licenses for Code42 platform version 6.8
- Open source licenses for Code42 server version 22.3.0
- Open source licenses for Code42 server version 7.0
- Open source licenses for Code42 server version 8.0
- Open source licenses for Code42 storage server version 20.3.1