Terms and conditions
Who is this article for?
Incydr Professional and Enterprise, yes.
Incydr Basic and Advanced, yes.
CrashPlan Cloud, yes.
Other product plans, yes.
CrashPlan for Small Business, yes.
Resources
Product lifecycle policy
Review the Product Lifecycle Policy to understand how Code42 products are supported throughout the product lifecycle and the process for ending support of Code42 products. Additional articles with specific end-of-support details are listed below.
- 5.0 language retirement
- Code42 cloud version policy
- Code42 on-premises version policy
- CrashPlan for Small Business software version policy
- End of support for Code42 app version 6
- End of support for Code42 CrashPlan app version 5
- End of support for Code42 server version 4
- End of support for Code42 server version 5
- End of support for Code42 server version 6
- End of support for CrashPlan app version 4
- End of support for CrashPlan version 3
- End of support for port 4282 in the Code42 cloud
- End of support for the CrashPlan mobile app
- End of support for version 3.8.2010.2 and older
- Hardware end-of-life policy
- IP address updates in August 2020
- SharePlan end of sale and end of support
- Software version end-of-life policy
- Translation policy
Code42 customer support resources
Review the articles below for details on customer support for specific Code42 products, as well as maintenance and policy update notifications.
- Code42 enterprise support policy
- Code42 Managed Service Provider program FAQs
- Code42 product plans
- Code42 response to industry security incidents
- Code42 security advisories
- Code42 status
- Code42 University policies
- CrashPlan for Small Business support policy
- Differences between your Code42 accounts
- Contact support: create a ticket, chat, or call
- Identify your product
- Policy notifications
- Report a security vulnerability to Code42
- Scheduled maintenance
- Send CrashPlan for Small Business log files to support
- Send logs to enterprise support
- Send system information to support
- Sign up for the enterprise customer portal
- Support plan name changes FAQ
- Technical Account Manager (TAM) details
Platform support policy
Review the Platform Support Policy on guidelines and process that Code42 follows for ending support on platforms. Additional articles describe information on retirement for specific platforms. (As of 2019, operating system retirement is no longer announced with a separate article, but is shown in the list of previously supported operating systems for on-premises installations, Code42 cloud, and CrashPlan for Small Business.)
- Operating system support policy
- Code42 for Enterprise supported operating systems update announcement on June 7, 2019
- Code42 for Enterprise supported operating systems update announcement on June 14, 2019
- Code42 for Enterprise supported operating systems update announcement on September 6, 2019
- Code42 for Enterprise supported operating systems update announcement on December 11, 2019
- Code42 for Enterprise supported operating systems update announcement on March 30, 2020
- Code42 for Enterprise supported operating systems update announcement on June 25 2020
- Code42 for Enterprise supported operating systems update announcement on October 5, 2020
- Apple M1 support
- Code42 for Enterprise supported operating systems update announcement on March 26, 2021
- CrashPlan for Small Business supported operating systems update announcement on April 8, 2021
- CrashPlan for Small Business supported operating systems update announcement on June 6, 2019
- CrashPlan for Small Business supported operating systems update announcement on September 9, 2019
- CrashPlan for Small Business supported operating systems update announcement on December 12, 2019
- CrashPlan for Small Business supported operating systems update announcement on March 10, 2020
- Platform end of support for the Code42 app on Windows Server
- Platform end of support for CrashPlan for Small Business apps on OS X 10.9 and 10.10
- Platform end of support for Internet Explorer 11
- Platform retirement and end of support for Mac OS X Leopard 10.5
- Platform retirement and end of support for Mac OS X Snow Leopard 10.6
- Platform retirement and end of support for Windows Server 2003
- Platform retirement for Code42 servers on Mac operating systems
- Platform retirement for OS X Lion 10.7 and Mountain Lion 10.8
- Platform retirement for Windows XP and Windows Vista
- Solaris platform retirement
- Windows phone platform retirement
Legal terms and conditions
Review the articles below for specific licensing information.
Compliance resources
Review the articles below to see how Code42 can help you comply with privacy regulations such as HIPAA, BAA, and W-9.
- Code42 and FedRAMP compliance
- Code42 and GDPR compliance
- Code42 and HIPAA compliance
- Code42 authorized subprocessors
- FAQs about law enforcement requests for Code42 customer information
- Obtain a BAA with Code42
- Obtain a W-9 for CrashPlan for Small Business
- EU - US. Privacy Shield Framework invalidation update for CrashPlan for Small Business - July 2020
Open source licenses
Review the articles below for open source licensing information.
- Open source licenses for Code42 app version 7.0
- Open source licenses for Code42 app version 8.0
- Open source licenses for Code42 platform version 5.3
- Open source licenses for Code42 platform version 5.4
- Open source licenses for Code42 platform version 6.0
- Open source licenses for Code42 platform version 6.5
- Open source licenses for Code42 platform version 6.7
- Open source licenses for Code42 platform version 6.8
- Open source licenses for Code42 server version 7.0
- Open source licenses for Code42 server version 8.0