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Code42 Support

Getting Support For CrashPlan PRO Or Code42 CrashPlan

Initiate a chat, create a ticket or case, or call for support for your product:

 

CrashPlan PRO For Small Business Logo

For Small Business


Code42 Logo

For Enterprise

Initiate Chat

Monday to Friday, 9:00 a.m. - 5:00 p.m.
US Central Time

Initiate Chat

Monday to Friday, 7:00 a.m. - 5:00 p.m.
US Central Time

Create Ticket

24 hours a day, 7 days a week

Create Case

24 hours a day, 7 days a week

Call Support

 

United States

888-314-8842

 

International

+1 612-333-4242, option 1

Monday to Friday, 9:00 a.m. - 5:00 p.m.
US Central Time

Call Support

 

United States

Domestic: 888-314-8842, option 4
International: +1 612-333-4242

 

United Kingdom

Domestic: 0808 178 3042
International: +44 (0) 20 3868 4242

 

 

Platinum Support Only

Please call the direct number your Customer Success Manager has given you for faster support.

 

International Contact Information

Platinum Support

  • Severity 1 - 4 issues:
    24 hours a day, 7 days a week

 

Gold Support

  • Severity 1 issues:
    24 hours a day, 7 days a week
  • Severity 2 - 4 issues:
    Monday - Friday, 8:00 a.m. - 5:00 p.m.
    US Central Time

 

What is a severity 1 issue?

See the CrashPlan PRO Support Policy for details. See the Code42 For Enterprise Support Policy for details.


Need help determining your product?

Are you a CrashPlan for Home user in need of support? Create a ticket or visit https://support.crashplan.com/.

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