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This article applies to CrashPlan for Small Business.
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Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, yes.

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Code42 Support

File selection shows 0MB selected (CrashPlan for Small Business)

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Overview

If the Code42 app shows 0 MB selected on the backup details screen, review this article for troubleshooting information and the recommended solution.

0MB indicator

Recommended solution

The Code42 app stores a cache of information about your backup. If this cache is corrupted, the Code42 app might incorrectly report your file selection size as 0 MB. Clear the cache to correct this issue.