Skip to main content
Contact Support
This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, no.

CrashPlan for Small Business, yes.

HOME
GETTING STARTED
RELEASE NOTES
FAQs
APIs
SYSTEM STATUS
Code42 Support

File selection shows 0MB selected (CrashPlan for Small Business)

  1. Last updated
  2. Save as PDF

Overview

If the Code42 app shows 0 MB selected on the backup details screen, review this article for troubleshooting information and the recommended solution.

0MB indicator

Recommended solution

The Code42 app stores a cache of information about your backup. If this cache is corrupted, the Code42 app might incorrectly report your file selection size as 0 MB. Clear the cache to correct this issue.