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This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, yes.

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Code42 Support

Code42 app does not run on 64-bit system (CrashPlan for Small Business)

This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, yes.

Overview

In many cases, the Code42 app's default memory setting supports backing up as much as 1 TB of data or as many as 1 million files on Mac and Linux devices, and as much as 4 TB of data or as many as 4 millions files on Windows devices. However, you may need to assign additional system memory if the Code42 app:

Code42app cannot connect to its background service error

This article describes how to diagnose and fix the problem on a 64-bit system to resume successful backups.

Recommended solution for 64-bit systems

Step 1: Completely uninstall the Code42 app

Follow these instructions to completely uninstall the Code42 app.

Step 2: Reinstall the Code42 app

Follow the instructions at Install the Code42 app.

Step 3: Open the Code42 app

  1. If the Code42 app opens, continue to Step 4 to update memory settings in the Code42 app.
  2. If the Code42 app does not open, or if any of the above-described symptoms reoccurs after following Steps 1 and 2, then contact CrashPlan for Small Business support.

Step 4: Update the Code42 app memory settings

  1. Determine how much memory your Code42 app needs:
Backup selection size Recommended memory setting (MB)
1.5 TB or 1.5 million files 1536
2 TB or 2 million files 2048
2.5 TB or 2.5 million files 2560
3 TB or 3 million files

3072

4 TB or 4 millions files 4096
  1. Use the keyboard shortcut for your operating system:
    • Mac: Option+Command+C
    • Linux: Ctrl+Shift+C
      The command-line area opens.
  2. Enter the command:
    java mx nnnn,restart
    where nnnn is the number for the new memory setting.

Command Line Memory Setting

  1. Press Enter.
    The Code42 app closes. The Code42 service stops. Then the Code42 service restarts.
  2. Open the Code42 app.
  3. If the Code42 app opens successfully, continue to Step 5.
  4. If the Code42 app does not open, or if any of the above-described symptoms reoccurs after following Steps 1 and 2, then contact our CrashPlan for Small Business support.

Step 5: Reconnect your backup

If the Code42 app opened successfully, reconnect your newly installed Code42 app to the backup archives created by the old app, before the symptoms occurred.

Follow the instructions at Replace your device.