Set up CrashPlan for Small Business

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This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, yes.

Welcome

Welcome to CrashPlan for Small Business! Our goal is to help you get the most out of your free trial and set you up for success. This one-stop guide provides basic instructions for getting started with CrashPlan for Small Business.

About your free trial

You can add as many users and devices as necessary during your free trial. If you haven't signed up for a CrashPlan for Small Business free trial yet, start here.

CrashPlan for Small Business requires two-factor authentication
When you sign in to the Code42 console for the first time, you'll be asked to set up two-factor authentication using Google Authenticator or another TOTP authenticator of your choice. This step is required. For more information, see our article Two-factor authentication for CrashPlan for Small Business.

Step 1: Add users

With your CrashPlan for Small Business free trial or subscription, you can add as many users as you need. We recommend adding a CrashPlan for Small Business user for each person in your organization. If you are the only person in your small business, skip to Step 2.

The CrashPlan for Small Business Code42 console offers a few different ways to add users, giving you flexibility to quickly add one user or add multiple users at once. See Add users from the Code42 console for CrashPlan for Small Business for details.

User types

CrashPlan for Small Business offers the following user types:

Administrators can manage users and organization-wide settings. See our tutorial on adding users for more information about administrator privileges and how to make a user an administrator.
Subscription administrator can manage your CrashPlan for Small Business subscription, including billing. See Change your CrashPlan for Small Business subscription administrator for more information about subscription administrators, including how to change your subscription administrator.
Non-administrator users only have access to devices on their user account and cannot manage other users or subscription information.

Video

Watch the 3-minute video below to learn how to:

Add users
Grant administrator privileges

Step 2: Add devices

To protect all of your data, it's important to back up all your devices. First, ensure your devices meet our system requirements.

macOS
If you have Mac devices, see macOS not backing up files with personal data in CrashPlan for Small Business for important information about using CrashPlan for Small Business with macOS.

Download and install

After confirming your hardware and software meet our system requirements, add devices as follows:

Sign in to the Code42 console.
Go to App Downloads.
Download and install the Code42 app.

For detailed instructions, see Download and install CrashPlan for Small Business.

Sign in and complete setup

Once you've installed the Code42 app, sign in and complete setup to start backing up your data.

Enter your account's Email address and Password, then click Continue.
The device appears in the Code42 console on the Active Devices page.
Click Add destinations.

Link to add destinations

To back up to Code42 cloud, select CrashPlan PRO Online.
To back up to a local destination:
1. Select Add Local Destination.
2. Select the device or folder to which you want to back up, and click Open.
Click Save.

Add destination screen

Click Done.
Your backup starts automatically.

Video

Watch the 2-minute video below for instructions on how to add a device.

Step 3: Back up your most important data

Now that you've set up your users and devices, make sure you're backing up your most important data. Consider backing up the following:

User files: CrashPlan for Small Business is designed to back up the files that matter to you, not system and application files. To be sure you are backing up the right files, see What should you back up with CrashPlan for Small Business?
External drives: To back up an external drive, see Back up external hard drives using CrashPlan for Small Business.
NAS: You can use CrashPlan for Small Business to back up network attached storage (NAS) on Mac and Linux. For details, see Back up networked storage or NAS devices with CrashPlan for Small Business.

Video

Watch the 4-minute video below to learn how to select the files you want to back up.

Step 4: Restore files

Now that you've set up your account, users, and devices, test out restoring one or more files so that you're familiar with the process before disaster strikes. You can restore files from the Code42 app or Code42 console.

Restore from the Code42 app

We recommend restoring from the Code42 app when possible, as it offers you the most flexibility. See Restore files with CrashPlan for Small Business for details.

Restore from the Code42 console

The Code42 console provides an option for restoring files when you are not near one of your devices. However, when you restore from the Code42 console, you can only download 250 MB per session. See Download files from the web using CrashPlan for Small Business for details.

Replace your device

If you recently reformatted or replaced a device or hard drive, follow the steps in Replace your device using CrashPlan for Small Business to use the Code42 app to transfer files, move your backup, and update settings from a previous device.

Video

Watch the 6-minute video below for instructions on how to restore files from the Code42 app or the Code42 console.

Step 5: Monitor the health of your backup with status reports

Using the default settings, the Code42 app usually works quietly in the background. However, you can check the status of your backup, to make sure things are working as expected, from the following locations:

The Code42 app
Your device's notification area (Windows) or menu bar (Mac)
The Code42 console

Backup status reports

CrashPlan for Small Business backup status reports are sent via email and keep you informed about the health of your devices' backups.

Report types

Backup Status Reports: These reports are sent to each individual user. They provide information about the device or devices under that individual user account. For more information, see Your CrashPlan for Small Business backup status report
Backup Status Reports for administrators: These reports provide information about any device in your organization that has a backup warning or alert, for all users and all devices. See CrashPlan for Small Business Backup Status Report for administrators for more information.

Configuring reports

From the Code42 console, you can configure how often you receive these reports. You can also configure who receives the backup status report for administrators.

Troubleshooting backup

If your backup status reports indicate an issue with your backup, see What to do after receiving a backup alert for CrashPlan for Small Business to determine the cause and how to resolve it.

Video

Watch the 3-minute video below to learn how to check the status of your backup from the Code42 app, the Code42 console, or reports.

Step 6: Manage your subscription

Use the Code42 console to manage your subscription, including:

Update your billing information
View your receipts
Change your subscription administrator. Your subscription administrator is the user in your organization authorized to manage your CrashPlan for Small Business subscription.

Your subscription renews automatically each month and you are charged for each active device in your organization. For more information, see CrashPlan for Small Business subscription overview.

Video

Watch the 3-minute video below to learn how to:

Update your billing information
Access receipts
Change your subscription administrator

Additional Resources

Explore the support site for additional information and resources, such as an overview of the Code42 console and the Code42 app.

Articles for CrashPlan for Small Business
When using the support site, note that articles with CrashPlan for Small Business checked at the top of the page, like this one, apply to CrashPlan for Small Business.

Need further help? See Contact support for more information about how to contact our Customer Champions.

Welcome

About your free trial

Step 1: Add users

User types

Video

Step 2: Add devices

Download and install

Sign in and complete setup

Video

Step 3: Back up your most important data

Video

Step 4: Restore files

Restore from the Code42 app

Restore from the Code42 console

Replace your device

Video

Step 5: Monitor the health of your backup with status reports

Backup status reports

Report types

Configuring reports

Troubleshooting backup

Video

Step 6: Manage your subscription

Video

Additional Resources

Related topics