This article applies to CrashPlan for Small Business.Looking for information about Incydr or CrashPlan for Enterprise? Search or browse. Incydr, no.
CrashPlan for Enterprise, no.
Code42 for Enterprise, no.
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Welcome
Welcome to CrashPlan for Small Business! Our goal is to help you get the most out of your free trial and set you up for success. This one-stop guide provides basic instructions for getting started with CrashPlan for Small Business.
About your free trial
You can add as many users and devices as necessary during your free trial. If you haven't signed up for a CrashPlan for Small Business free trial yet, start here.
Step 1: Add users
With your CrashPlan for Small Business free trial or subscription, you can add as many users as you need. We recommend adding a CrashPlan for Small Business user for each person in your organization. If you are the only person in your small business, skip to Step 2.
The CrashPlan for Small Business Code42 console offers a few different ways to add users, giving you flexibility to quickly add one user or add multiple users at once. See Add users from the Code42 console for CrashPlan for Small Business for details.
Use unique email addresses and passwords
Each person using CrashPlan for Small Business needs their own user account with a unique email address and password. Sharing a user account among multiple people is a large security and data privacy risk because any person using the shared account can download backed-up files from every device under that user account.
User types
CrashPlan for Small Business offers the following user types:
Video
Watch the 3-minute video below to learn how to:
- Add users
- Grant administrator privileges
Step 2: Add devices
To protect all of your data, it's important to back up all your devices. First, ensure your devices meet our system requirements.
Sign in and complete setup
Once you've installed the Code42 app, sign in and complete setup to start backing up your data.
- Enter your account's Email address and Password, then click Continue.
The device appears in the Code42 console on the Active Devices page.
- Click Add destinations.

- To back up to Code42 cloud, select CrashPlan PRO Online.
- To back up to a local destination:
- Select Add Local Destination.
- Select the device or folder to which you want to back up, and click Open.
- Click Save.

- Click Done.
Your backup starts automatically.
Video
Watch the 2-minute video below for instructions on how to add a device.
Step 3: Back up your most important data
Now that you've set up your users and devices, make sure you're backing up your most important data. Consider backing up the following:
Video
Watch the 4-minute video below to learn how to select the files you want to back up.
Step 4: Restore files
Now that you've set up your account, users, and devices, test out restoring one or more files so that you're familiar with the process before disaster strikes. You can restore files from the Code42 app or Code42 console.
Video
Watch the 6-minute video below for instructions on how to restore files from the Code42 app or the Code42 console.
Step 5: Monitor the health of your backup with status reports
Using the default settings, the Code42 app usually works quietly in the background. However, you can check the status of your backup, to make sure things are working as expected, from the following locations:
- The Code42 app
- Your device's notification area (Windows) or menu bar (Mac)
- The Code42 console
Backup status reports
CrashPlan for Small Business backup status reports are sent via email and keep you informed about the health of your devices' backups.
Configuring reports
From the Code42 console, you can configure how often you receive these reports. You can also configure who receives the backup status report for administrators.
Video
Watch the 3-minute video below to learn how to check the status of your backup from the Code42 app, the Code42 console, or reports.
Step 6: Manage your subscription