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This article applies to CrashPlan for Small Business.
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Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, no.

CrashPlan for Small Business, yes.

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CrashPlan for Small Business encryption information

This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, no.

CrashPlan for Small Business, yes.

Overview

Code42 app encrypts all user data before it leaves endpoint devices for storage in Code42 backup archives. No one can decrypt a user's data without that user's archive encryption key.

Standard encryption

Account password security is the standard, default option. It provides multiple layers of safety and is adequate for most security requirements.

  • No user data can be restored or decrypted without the owner's Code42 account name and password.
  • Administrators with advanced console access can reset names and passwords, and decrypt and restore user data.
  • The Code42 app encrypts user data with the AES-256 algorithm, the standard adopted by the U.S. National Institute of Standards and Technology (NIST).
  • Code42 client-server communications use signed certificates and TLS security.
  • Code42 stores the keys in a dedicated Vault keystore, separate from all other user and administrative data.

Legacy encryption options

CrashPlan for Small Business previously offered 2 advanced encryption options - archive key encryption and custom key encryption. These encryption options are no longer available except for accounts that previously had them enabled.

Change archive-key password from the Code42 app

  1. Open the Code42 app and select settings button Settings.
  1. Select Security.
    Security-archivekeypassword-export.png
  2. Next to Archive key password, select Change.
  3. Enter your current archive-key password.
  4. Enter your new archive-key password.
    • Passwords must be at least 8 characters, but we recommend 16 characters or more. Alternatively, use a unique passphrase, consisting of four or more random words.  
    • Use a combination of uppercase letters, lowercase letters, numbers, and symbols.
    • Passwords cannot start or end with a space (spaces are okay elsewhere).
    • Never reuse passwords. Don't use a password for CrashPlan for Small Business that you use for any other online account.

     

  5. Re-enter your new archive-key password.
  6. Click Save.
    The message Archive Key Password Updated appears.
    New password for all devices
    The password is changed for all devices on your account. 

     

Set and answer a recovery question

A recovery question is an optional feature of the archive key password security setting. The recovery question can be used to reset your archive key password in the event that the existing password is lost or forgotten.

Considerations

  • You must know your existing archive key password to set the recovery question. The question cannot be set if the archive key password has already been lost or forgotten.
  • Code42 Customer Champions cannot set a recovery question for you or recover the answer to your recovery question.
Creating a strong recovery question
If you choose to use this optional feature, take great care when selecting a recovery question and answer. In general, a secure question has the following characteristics:
  • Question has hundreds, if not thousands, of possible answers
  • Question is not a question you would answer publicly (online or in person)
  • Answer is easy for you to remember
  • Answer cannot be researched online via Google, Facebook, LinkedIn, etc.
  • Answer does not change over time

Configured by an administrator

Your administrator may configure your archive encryption key setting:

  • If the archive key encryption option was enabled for you by an administrator, then the default password is set to your Code42 app account password until it is changed from the Code42 app.
  • This article assumes you have permission to change your security preferences. Your administrator may lock these settings.

Set a recovery question

If you use an archive key password, and you have not previously created a recovery question, follow these steps to set a recovery question for your archive key password.

  1. Sign in to the Code42 app and select settings button Settings.
  2. From Device Preferences, select Security.
  3. Next to Change password recovery question, click Change.
  4. Enter your archive key password.
  5. Enter a question to use as your recovery question.
    The question cannot exceed 128 characters.
  6. Enter your answer to your recovery question.
    The answer is not case sensitive.
  7. Click Save.

Answer a recovery question

If you forget your archive key password, you can answer your recovery question to change your password.

  1. Sign in to the Code42 app and select settings button Settings.
  2. From Device Preferences, select Security.
  3. Next to Archive key password, click Change.Device preferences– Security
  4. Select Forgot your password? The Change archive key password window appears.change archive key password
  5. Enter the answer to your security question.
  6. Enter a new archive key password.
  7. Re-enter your new archive key password.
  8. Click Change.
    Your archive key password has been changed.
Unable to answer recovery question
If the existing password is lost or forgotten and you are unable to answer your recovery question, contact your administrator.