CrashPlan for Small Business videos

Add users

Watch the 3-minute video below to learn how to: 

• Add users 
• Grant administrator privileges 

Add devices

Watch the 2-minute video below for instructions on how to add a device. 

Select files for backup 

Watch the 4-minute video below to learn how to select the files you want to back up. 

Restore files

Watch the 6-minute video below for instructions on how to restore files from the Code42 app or the Code42 console.

Monitor backup status

Watch the 3-minute video below to learn how to check the status of your backup from the Code42 app, the Code42 console, or reports. 

Backup status reports

Watch the 3-minute video below to learn about backup status report emails and troubleshoot any areas of concern. 

Manage destinations

Watch the brief video below for instructions on adding and managing destinations. 

Replace an existing device

Watch the short video below to learn how to replace a device.

Speed up your initial backup

Watch the video below for information on how to speed up your backup.

Manage your subscription

Watch the 3-minute video below to learn how to: 

• Update your billing information
• Access receipts
• Change your subscription administrator

Application settings

Watch the 3-minute video below for an overview of the settings available in Device Preferences. 

Manage your subscription

Watch the 3-minute video below to learn how to manage your subscription. 

Update memory settings

Watch the brief video below for instructions on increasing the amount of memory available to the Code42 app. 

Code42 console overview

Watch the 6-minute video below for an overview of the Code42 console.

Backups not completing

Watch the brief video below to troubleshoot backup not reaching 100% complete on Windows and Mac devices.

Cannot connect to background service

Watch the 3-minute video below to verify whether the Code42 service is running and restart it if necessary. 

Submit logs

Watch the brief videos below for instructions on gathering log files from a Windows or Mac device to send to a Customer Champion.