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This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, yes.

Code42 Support

How CrashPlan for Small Business backup works

This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, yes.


To help protect your data from loss, Code42 uses backup to automatically collect and store every version of every file across all your computers. This article explains the concepts that Code42 uses to back up your data.

Backup basics

In this example scenario, the Code42 app is using its default settings and is backing up your user home directory.

The Code42 app constantly watches for new and changed files within your home directory with what we call the real-time file watcher. It adds new and changed files to a to-do list. When you create a document, the real-time file watcher sees that you've created this document and adds it to the to-do list for backup.

Back up details

This is what happens when the Code42 app starts backing up your document:

  1. Backup begins with a process called data deduplication. The Code42 app analyzes a small piece of the file (a block), and checks to see if that block was backed up previously.
  2. If that block was already backed up, the Code42 app moves on and analyzes the next block.
  3. If the block has not yet been backed up, the Code42 app:
    1. Compresses the block to save storage space
    2. Encrypts the block to secure the data
    3. Sends the block to the backup destination

Backup Process: New File

Data is securely encrypted throughout this process.

The process repeats for the next block within the file until the Code42 app has analyzed and backed up the entire file. In this way, only unique information is backed up, which saves bandwidth and storage and makes restoring faster.

Data deduplication
Data deduplication occurs on each computer. If you have the same file on two different computers, the file will be backed up twice—once for each computer.


Watch the short video below to learn more about how backup works.

New files and file changes

When you make changes to the document, the Code42 app's real-time file watcher sees that the file has changed and puts the file back into the to-do list. Only the changed blocks are sent to the backup destination, not the entire file. The changes are backed up while you work, creating a new version of your document.

In this example, you've added a paragraph (highlighted in red):

Backup Process: File Changes

  1. The Code42 app scans the file looking for blocks of new data.
  2. The new (red) data blocks are:
    1. Compressed to save space
    2. Encrypted for security
    3. Transmitted to the backup destination for storage

How the Code42 app detects changes

The Code42 app checks for changes in two ways to make sure the changes are backed up:

  • A real-time file watcher:
    • Uses few resources because it works directly with your computer's operating system.
    • Works in the background without you noticing.
  • File-system scan:
    • Requires more resources.
    • Runs at 3 am (by default) to avoid interfering with you while you're using your computer.

Prioritize files for backup

Of course, you probably have more than one file on your computer that you'd like backed up. The Code42 app backs up the newest and most recently changed files first. This ensures that the most recent versions of your files—what you're working on right now—are backed up first, using this priority order:

  1. Newer, smaller files
  2. Newer, larger files
  3. Older, smaller files
  4. Older, larger files

Specify backup priority

If you choose to enable backup sets, you can specify the priority of each set. This allows you to specify which files should be backed up first, if your situation doesn't fit the default prioritization above.

Multiple backup sets with a single destination
When multiple backup sets back up to a single destination, there are some special considerations for nonstandard backup settings.

Back up to multiple destinations

When the Code42 app backs up to multiple destinations, it sends files to the destination likely to complete the backup first, then sends files to the next destination. Once all backups are complete, each destination will have the same collection of files.

Frequently asked questions

Why is my data stored size different than the data selected size?

You may notice that the size of data stored does not match the size of data selected for back up.

  • Typically the data stored size is smaller than the selected size due to deduplication and compression during backup.
  • In some cases, the stored size is larger because your backup archive includes multiple versions of your files and includes deleted files.

If you are concerned by a large difference between the two sizes, you can verify that all of your files are backed up: 

  1. In the Code42 app, go to restore files
  2. Select your device’s name to navigate to your device’s root folder. This selects all of your backed up files.
  3. The Code42 app calculates and displays the total size. If this size is close to the selected size, all of your files are backed up.

Is my backup starting over?

Occasionally, the Code42 app needs to re-scan your files to see what's already backed up, for data deduplication. When this happens, it may look like the Code42 app is backing up all your files from the beginning, but it is actually reviewing each block to see what has been backed up already. If the Code42 app is re-scanning your files, you may see one or more of the following:

  • Progress is much, much faster than a full initial backup because information that is already backed up is not re-sent.
  • All your files are available for download during this process.
  • The amount of space used by your backed up files is consistent with the size of your file selection and backup completion percentage. To verify the amount of space used:
    1. Open the Code42 app.
    2.  Select Settings > Destinations to navigate to the list of destinations.
    3. From the list of existing destinations, select the destination containing the archive you are verifying.
    4. Verify that the Space used is reasonable for your file selection size and previous backup completion.
The Code42 app's cache
The Code42 app's cache includes information on deduplicated data. You'll experience the above behavior if the Code42 app needs to rebuild its cache for any reason. This is something that happens on occasion under normal use.