To provide and revoke access to users' data in your CrashPlan for Small Business environment, you may need to deactivate and reactivate users and devices. This article explains how to:
Before you begin
We recommend reviewing the structures for archive storage and user management.
Deactivate and reactivate users
Deactivate a user
- Sign in to the Code42 console.
- Select Users > Active.
- Select a user to view User Details.
Update the user's email address
An email address can be used with only one Code42 user account at a time. If you want to use this email address again (as the email address for a new user in another organization, for example), change the email address for the user you are deactivating before adding it to a new user in another organization.
For example, Hannah Snyder (email address firstname.lastname@example.org) uses CrashPlan for Small Business personally for her single-proprietor consulting business. She's just partnered with a larger consulting firm that also uses CrashPlan for Small Business and wants to be added to their organization using the same email address. Before adding her as a new user to the larger organization, edit the user details in her existing account to change her email address (for example, to email@example.com) and then deactivate that existing account. Next, add her to the new organization using her preferred email address (firstname.lastname@example.org).
- From the User Details, open the action menu.
- Click Deactivate.
- When prompted, click OK to confirm the user account deactivation.
The user and all devices associated with this user account are deactivated immediately.