This article applies to CrashPlan for Small Business.Looking for information about Incydr or CrashPlan for Enterprise? Search or browse. Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, no.
CrashPlan for Small Business, yes.
Overview
This article provides the paths to files and folders used by the Code42 app. CrashPlan for Small Business customers can use these paths to access logs, identity files, and other resources on devices for troubleshooting purposes.
Code42 app file structure
Windows
The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.
The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.
Windows Code42 app
| Use |
Folder |
| Main application |
C:\Program Files\Code42\electron
|
| Service log files |
C:\ProgramData\CrashPlan\log |
| UI log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| Transient caches |
C:\ProgramData\CrashPlan\cache |
| Code42 app configuration file |
C:\Program Files\CrashPlan\CrashPlanService.ini |
| Identity file |
C:\ProgramData\CrashPlan\.identity |
Windows Code42 app installed per user
Depending on your network environment, user profiles can be either Local or Roaming.
| Use |
Folder |
| Service log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log
|
| UI log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log
|
| Transient caches |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache
|
| Code42 app configuration file |
C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\CrashPlanService.ini |
| Identity file |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity
|
Mac
The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use |
Folder |
| Main application |
/Applications/CrashPlan.app/
|
| Service log files |
/Library/Logs/CrashPlan |
| UI log files |
~/Library/Logs/CrashPlan |
| Transient caches |
/Library/Caches/CrashPlan |
| Code42 app configuration file |
/Library/LaunchDaemons/com.code42.service.plist
|
| Identity file |
/Library/Application Support/CrashPlan/.identity |
Installed per user
| Use |
Path |
| Main application |
~/Applications/Code42.app/
|
| Service log files |
~/Library/Logs/CrashPlan
|
| UI log files |
~/Library/Logs/CrashPlan
|
| Transient caches |
~/Library/Caches/CrashPlan
|
| Code42 app configuration file |
~/Library/LaunchAgents/com.code42.service.plist
|
| Identity file |
~/Library/Application Support/CrashPlan/.identity |
Linux
| Use |
Folder |
| Main application |
/usr/local/crashplan |
| Service log files |
/usr/local/crashplan/log |
| UI log files |
~/.code42/logs
|
| Transient caches |
/usr/local/crashplan/cache |
| Code42 app configuration file |
/usr/local/crashplan/bin/run.conf |
| Identity file |
/var/lib/crashplan/.identity |
