Skip to main content
This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, yes.

HOME
GETTING STARTED
RELEASE NOTES
FAQs
APIs
SYSTEM STATUS
Code42 Support

Change your CrashPlan for Small Business account email address

This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, yes.

 

Overview

This tutorial explains how to change the email address associated with your CrashPlan for Small Business account and, if you are an administrator, how to change the email address of another user.

Considerations

After changing your email address:

  • All future emails from CrashPlan for Small Business will be sent to the new address. 
  • Use your new address to sign in to CrashPlan for Small Business anytime you want to access your account.
  • Use your new address if you need to contact our Customer Champions.

Change your account email address

To change your CrashPlan for Small Business email address:

  1. Sign in to the CrashPlan for Small Business Code42 console.
  2. In the navigation menu click Account > My Profile.
  3. In the upper-right of your profile, select the action menu and click Edit
  4. In the Email Address field, enter your new email address.
  5. Click Update User. If Update User is unavailable, click outside of the Email Address field and try again.

Change another user's account email address

If you are an administrator, change the email address of a user as follows:

  1. Sign in to the CrashPlan for Small Business Code42 console.
  2. In the navigation menu, click Users > Active. 
  3. Select the user.
  4. In the upper-right of the user detail view, select the action menu and click Edit
  5. In the Email Address field, enter the new email address.
  6. Click Update User. If Update User is unavailable, click outside of the Email Address field and try again.