Skip to main content
This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, no.

CrashPlan for Small Business, yes.

HOME
GETTING STARTED
RELEASE NOTES
FAQs
APIs
SYSTEM STATUS
Code42 Support

Change your CrashPlan for Small Business password

This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, no.

CrashPlan for Small Business, yes.

Overview

This tutorial describes how to change your password, as well as how to request a password reset if you lose or forget your password.

Considerations

Secure passwords

Tips for creating a secure password
  • Choose a long password that combines uppercase letters, lowercase letters, numbers, and symbols. The best passwords are more than 16 characters long and completely random.
  • Alternatively, use a passphrase, consisting of four or more random words. This phrase should be memorable to you, but difficult for someone else to guess (don't use common expressions, quotes, or song lyrics that are easily searchable online).
  • Never reuse passwords. Don't use a password or passphrase that you use for any other online account.
  • Consider using a password manager to help manage complex and unique passwords for all of your online accounts.
Spaces
You may use spaces in the middle of your password, but do not use them at the beginning or end of your password. 

Change your password

If you know your current password, you can change it from the Code42 console.

Access the Code42 console from the Code42 app

  1. Open the Code42 app. 
  2. Select settings button Settings.
  3. Click General.
  4. in the bottom-right corner of the dialog, click Manage account on the web. Your browser displays the Code42 console sign-in dialog.

Change your password from the Code42 console

  1. Sign in to the Code42 console with your current password. 
    The Code42 console displays your user details.
  2. From the action menu Action menu in the upper-right corner, select Edit.
    The Code42 console displays your username and password information.
    Change password in the administration console
  3. Enter your Old Password.
  4. Enter your new Password, then re-enter it in Confirm Password.
  5. Click Update User.
New password for all devices
The password is changed for all devices on your account. 

 

Request password reset

If you lose or forget your account password, you can request that it be reset.

  1. Open a web browser and go to the password reset page.
  2. Enter your username.
  3. Click Reset Password.
  4. Follow the password reset instructions sent to your email.
Password reset link
The password reset link is time-sensitive and will expire. If you do not see the password reset instructions in your email inbox, check your spam folders.