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This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, yes.

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Code42 Support

Change your CrashPlan for Small Business password

This article applies to CrashPlan for Small Business.
Looking for information about Incydr or CrashPlan for Enterprise? Search or browse.

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, no.

CrashPlan for Small Business, yes.

Overview

This tutorial describes how to change your password, as well as how to request a password reset if you lose or forget your password.

Considerations

Password requirements

  • Passwords must be at least 8 characters, but we recommend 16 characters or more.
  • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
  • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
  • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
  • Never reuse passwords. Don't use a password for Code42 that you use for any other online account.

Change your password

If you know your current password, you can change it from the Code42 console.

Access the Code42 console from the Code42 app

  1. Open the Code42 app. 
  2. Select settings button Settings.
  3. Click General.
  4. in the bottom-right corner of the dialog, click Manage account on the web. Your browser displays the Code42 console sign-in dialog.

Change your password from the Code42 console

  1. Sign in to the Code42 console with your current password. 
    The Code42 console displays your user details.
  2. From the action menu Action menu in the upper-right corner, select Edit.
    The Code42 console displays your username and password information.
    Change password in the administration console
  3. Enter your Old Password.
  4. Enter your new Password, then re-enter it in Confirm Password.
    • Passwords must be at least 8 characters, but we recommend 16 characters or more.
    • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
    • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
    • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
    • Never reuse passwords. Don't use a password for Code42 that you use for any other online account.
  5. Click Update User.
    New password for all devices
    The password is changed for all devices on your account. 

Request password reset

If you lose or forget your account password, you can request that it be reset.

  1. Open a web browser and go to the password reset page.
  2. Enter your username.
  3. Click Reset Password.
  4. Follow the password reset instructions sent to your email.
Password reset link
The password reset link is time-sensitive and will expire. If you do not see the password reset instructions in your email inbox, check your spam folders.