Site map
Who is this article for?
Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
CrashPlan Cloud
Other product plans
Incydr Professional and Enterprise, yes.
Incydr Basic and Advanced, yes.
CrashPlan Cloud, yes.
Other product plans, yes.
CrashPlan for Small Business, yes.
Site map
- Administrator resources
- Cloud
- Planning and installing
- Add user data sources
- Administrator's guide to getting started with the Code42 environment
- Available languages for Code42 products
- Best practices for using Code42 with antivirus or EDR software
- Code42 console differences in the Code42 cloud
- Code42 console settings
- Code42 FAQs
- Code42 platform hardware and software requirements
- Considerations for defining your backup policies
- Getting started with Code42
- Implement Incydr: Introduction
- Introduction to Incydr
- IP addresses and ports used by the Code42 platform
- Manage app installations in your Code42 environment
- Add the Code42 app installer to a gold image
- Deployment script and command reference for Incydr Basic and Advanced, CrashPlan Cloud, and other plans
- Deployment script and command reference for Incydr Professional and Enterprise
- Deploy Code42 apps
- Prevent users from uninstalling the Code42 app
- Pre-stage the Code42 app upgrade
- Uninstall the Code42 app from user devices
- Security hardening best practices
- Supported operating systems
- User device resources
- Validate signature for Red Hat agent installer
- Configuring
- Add organizations for user management
- Add users from the Code42 console
- Allow Code42 access to Box
- Allow Code42 access to Gmail
- Allow Code42 access to Google Drive
- Allow Code42 access to Microsoft Office 365 email
- Allow Code42 access to OneDrive
- Allow Code42 access to Salesforce
- Backup sets
- Install the Code42 app for multiple user accounts on one device
- Client customizations
- Cloud storage data connections overview
- Configure activity profiles
- Configure an organization's authentication provider settings
- Configure a legal hold
- Configure Code42 for use with Amazon WorkSpaces
- Configure CPU usage in the Code42 console
- Configure device backup settings
- Configure DSCP
- Best practices for file exclusions and preservation policies
- Configure Incydr Flows
- Create and edit cases
- Create a legal hold matter
- Create a legal hold preservation policy
- Disable zip file web restores
- Email services overview
- Enable endpoint monitoring and file metadata collection
- Enable FIPS mode on Windows devices
- Exclude files from backup
- File Metadata Collection exclusions
- Get started with Code42 cloud backups
- Grant Code42 permissions to macOS devices
- How to integrate Code42 and Zapproved for eDiscovery
- Identity management
- Configure Azure for SSO in your Code42 environment
- Configure Google for SSO in your Code42 environment
- Configure InCommon for SSO in your Code42 environment
- Configure Microsoft AD FS for SSO in your Code42 cloud environment
- Configure Okta for SSO in your Code42 cloud environment
- Configure OneLogin for SSO in your Code42 cloud environment
- Configure PingOne for SSO in your Code42 cloud environment
- Configure Shibboleth for SSO in your Code42 cloud environment
- How to configure SSO in your Code42 environment
- Introduction to single sign-on
- Reference information for including or excluding files from backup
- Introduction to adding data connections
- Introduction to SCIM provisioning
- Limit backup traffic for remote users
- Lock proxy settings in the Code42 console
- Manage network bandwidth options
- Network resources
- Onboard customers with your Code42 Managed Service Provider account
- Show or hide Code42 app visibility on user devices
- Two-factor authentication for local users
- Monitoring and managing
- Add departing employees
- Add high-risk employees
- Add reference information to devices, users, and organizations
- Archive maintenance
- Best practices for defending against ransomware
- Block, deauthorize, and deactivate
- Code42 API resources
- Cases API
- Code42 API authentication methods
- Code42 API syntax and usage
- Customize applications monitored for file exfiltration
- Customize email templates
- Detection list management APIs
- Forensic Search API
- Introduction to the Code42 API
- Manage alerts with the Code42 API
- Sample uses of the Code42 API
- Search Audit Log events with the Code42 API
- Tools for interacting with the Code42 API
- Use the Code42 API to automate push restores
- Use the Code42 API to set SAML attributes
- View device backup status with the Code42 API
- Code42 app for Splunk Phantom
- Code42 directory sync report and errors
- Code42 for IBM Resilient
- Code42 for IBM Resilient customization settings
- Code42 Insider Threat app for Splunk reference
- Code42 integrations resources
- Code42 security architecture
- Cold storage
- Collect files from a legal hold
- Configure a Vault server to hold your Code42 archive keystore
- Deactivate and reactivate users and devices
- Deauthorize and resume monitoring a data connection
- Detect and respond to insider risks
- eDiscovery integration guide
- Export Sync Log data
- File and folder hierarchy
- Incydr file categories
- Forensic Search use cases
- How Code42 handles your encryption keys for file backup
- How Code42 User Directory Sync works
- Create and manage alert rules
- Identify and resolve device issues in the Code42 console
- Identify Code42 app versions on user devices
- Identify file activity with increased risk severity
- Import CSV reports to Microsoft Excel
- Initial file metadata collection scan FAQs
- Install and manage the Code42 app for Cortex XSOAR
- Install and manage the Code42 Insider Threat app for Splunk
- Integrate Code42 with LogRhythm
- Integrate Code42 with Rapid7
- Integrate Code42 with Sumo Logic
- Introduction to Code42 Instructor
- Introduction to py42, the Code42 Python SDK
- Introduction to the Code42 command-line interface
- Manage your archive keystore
- Monitor your Code42 environment health
- Protect your data when a device is lost or stolen
- Purge cold storage
- Use reports to monitor your environment
- Restore files from the Code42 console
- Retrieve device logs from the Code42 console
- Review unusual file activity with the Risk Exposure dashboard
- Roles resources
- Search file activity with Forensic Search
- Secure data throughout employee tenure
- Upgrade Vault
- Users and organizations resources
- Code42 User Directory Sync resources
- Code42 User Directory Sync release notes
- Code42 User Directory Sync server hardening
- Configure Code42 User Directory Sync
- Example scripts for Code42 User Directory Sync
- Run synchronization for Code42 User Directory Sync
- Troubleshoot Code42 User Directory Sync
- Upgrade Code42 User Directory Sync
- User management with Code42 User Directory Sync
- Use Code42 to simplify device migration
- View and manage alert notifications
- View legal hold events
- Troubleshooting
- Backup occurs over excluded wireless networks connected to VPN
- Backup speed does not match available bandwidth
- Code42 app repeatedly restarts backup or restore
- Conflict detected in endpoint monitoring settings and activity profile
- Device backup critical
- Device backup warning
- Device cannot connect due to deep packet inspection
- Endpoint monitoring not compatible with upgraded encryption settings
- Error deleting activity profile
- File restore process and restore speeds
- File selection shows 0 MB selected
- Hash error messages
- Identify Microsoft Office 365 email users with Advanced Audit
- Incorrect capitalization in the file selection
- Real-time changes not detected due to case sensitivity
- Recover from ransomware
- Resolve accidental uploads to iCloud
- Resolve devices marked as duplicate
- Resolve endpoints that are not reporting security events
- Resolve extreme scale from large manifest files
- Unable to sign in to the Code42 console due to content filtering
- Web restore troubleshooting tips
- Why does the Code42 app show a different amount of storage used than the Code42 console?
- Subscriptions
- Code42 console reference
- Code42 console overview
- Account Information reference
- Alert rule settings reference
- All Users reference
- API clients
- App Downloads reference
- Archive keystore reference
- Audit Log
- Organizations - Device Backup Defaults - Reporting settings reference
- Backup status report reference
- Backup Usage reference
- Cases reference
- Changes to the Code42 console navigation
- Client Management Customizations reference guide
- Client Management Updates reference guide
- Code42 console command-line interface reference
- Code42 console restore reference
- Support Access reference
- Data Connections reference
- Define in-network IP addresses
- Departing Employees reference
- Deployment policies reference
- Devices reference
- Organizations - Device Backup Defaults - Backup settings reference
- Organizations - Device Backup Defaults - General settings reference
- Organizations - Device Backup Defaults - Network settings reference
- Organizations - Device Backup Defaults - Security settings reference
- Device Status report reference
- Endpoint dashboard reference
- Endpoint Monitoring settings reference
- Forensic Search reference guide
- High Risk Employees reference
- Identity management reference
- Legal Hold reference
- Manage Rules reference
- My Profile reference
- Organizations - Endpoint Data Collection reference
- Organizations - Proxy reference
- Organizations reference
- Organization Backup report reference
- Recommended rules reference
- Reporting reference
- Review Alerts reference
- Risk Exposure dashboard reference
- Risk settings reference
- Trusted activity
- Users reference
- User Activity and Activity Notifications reference
- User Backup report reference
- User Profile reference
- Administrator resources glossary
- Planning and installing
- Versions 6, 7, and 8
- Planning and installing
- Administrator's guide to Code42 app version 6 and later
- Administrator's guide to getting started with the Code42 environment
- Available languages for Code42 products
- Best practices for using Code42 with antivirus or EDR software
- Code42 FAQs
- Code42 platform hardware and software requirements
- Code42 server and app downloads
- Considerations for defining your backup policies
- Install the Code42 platform (on-premises)
- IP addresses and ports used by the Code42 platform
- Key considerations when planning your Code42 environment
- Manage app installations in your Code42 environment
- Add the Code42 app installer to a gold image
- Deployment script and command reference
- Deploy Code42 apps for manual sign on
- Deploy Code42 apps silently with LDAP
- Deploy Code42 apps silently with local authentication
- Deploy Code42 apps silently with SSO
- Prepare to deploy Code42 client apps
- Prevent users from uninstalling the Code42 app
- Pre-stage the Code42 app upgrade
- Upgrade client deployment to version 6.5 or later
- PostgreSQL upgrade on Red Hat
- Security hardening best practices
- Change the Code42 server internal database password
- Configure denial-of-service filter settings
- Configure the CORS domain allowlist for web applications
- Configure TLS strict certificate validation
- Disable data key sharing
- Disable older protocols and cipher suites
- Encryption key options for backup archives
- Enforce HTTPS access
- Set up a multi-server test environment
- Set up a single-server test environment
- Supported operating systems
- Uninstall the Code42 server
- Upgrade the Code42 app from version 4.x to version 6.x and later
- Upgrade your on-premises environment
- Use PostgreSQL in your Code42 environment
- Configuring
- Add organizations for user management
- Add storage
- Add users from the Code42 console
- Backup sets
- Back up multiple user accounts on one device
- Client customizations
- Code42 server configuration recommendations
- Configure activity profiles
- Configure a legal hold
- Configure CPU usage for backup in the Code42 console
- Configure device backup settings
- Configure device networks
- Configure DSCP
- Best practices for file exclusions and preservation policies
- Configure network overrides
- Configure on-premises Code42 environments for use with HIPAA
- Configure port forwarding in your Code42 environment
- Configure your Code42 environment to use syslog
- Configure your Code42 server to accept longer encryption keys
- Create a legal hold matter
- Create a legal hold preservation policy
- Customize your Code42 console
- Disable endpoint monitoring
- Enable data balancing
- Enable FIPS mode on Windows devices
- Enable endpoint monitoring for file exfiltration detection
- Exclude files from backup
- How to integrate Code42 and Zapproved for eDiscovery
- How to use both IPv4 and IPv6 in your Code42 environment
- How to use RADIUS and LDAP together
- On-premises authority with Code42 cloud storage
- Identity management
- Configure Azure for SSO in your Code42 environment
- Configure Google for SSO in your Code42 environment
- Configure InCommon for SSO in your Code42 environment
- Configure Microsoft AD FS for SSO in your Code42 environment
- Configure Okta for SSO in your Code42 environment
- Configure OneLogin for SSO in your Code42 environment
- Configure PingOne for SSO in your Code42 environment
- Configure Shibboleth for SSO in your Code42 environment
- Configure system properties for SSO
- How to configure SSO in your Code42 environment
- How to use single sign-on and LDAP together
- Introduction to single sign-on
- Replace your single sign-on certificate
- Update the single sign-on certificate for Code42
- View single sign-on logs
- Reference information for including or excluding files from backup
- Increase Java heap space
- Increase server workload capacity
- Install a CA-signed SSL certificate with the Java keytool
- Install a CA-signed SSL/TLS certificate with KeyStore Explorer
- Integrate with LDAP for user authentication
- Lock proxy settings in the Code42 console
- Manage network bandwidth options
- Manual secure keystore for server database
- Multiple RADIUS servers with two-factor authentication
- Offer additional destinations
- Protect your Code42 server database with automatic secure keystore
- Remove a provider cloud destination
- Seed archives to your on-premises environment
- Set up RADIUS
- Show or hide Code42 app visibility on user devices
- Switch to cloud storage from on-premises storage
- TLS messaging
- Two-factor authentication for local users
- Install a CA-signed SSL certificate with OpenSSL
- Monitoring and managing
- Add clients to your Code42 environment
- Add reference information to devices, users, and organizations
- Archive maintenance
- Back up and download Mac user and application preferences
- Back up Code42 server database dumps to another location
- Best practices for defending against ransomware
- Best practices for protecting data when employees leave
- Block, deauthorize, and deactivate
- Change a Code42 server's network address
- Code42 API resources
- Code42 API authentication methods
- Code42 API documentation viewers
- Code42 API examples on GitHub
- Code42 API integration with Splunk Enterprise
- Code42 API resources supporting CORS
- Code42 API syntax and usage
- Configure network-based device backup rates with the Code42 API
- Customize applications monitored for file exfiltration
- Customize email templates
- Introduction to the Code42 API
- Monitor restore activity with the Code42 API
- Sample uses of the Code42 API
- Tools for interacting with the Code42 API
- Use the Code42 API to automate push restores
- Use the Code42 API to set SAML attributes
- View device backup status with the Code42 API
- Code42 app for Splunk Phantom
- Cold storage
- Collect files from a legal hold
- Configure secure delete
- Control computer-to-computer backup
- Deactivate and reactivate users and devices
- Best practices for using Code42 to address insider risk
- eDiscovery integration guide
- File and folder hierarchy
- How LDAP sync works
- Identify and resolve device issues in the Code42 console
- Identify Code42 app versions on user devices
- Import CSV reports to Microsoft Excel
- Integrate your Code42 environment with complex LDAP directory structures
- Manage space when disk runs low
- Migrate archives between store points
- Move a store point
- Protect your data when a device is lost or stolen
- Purge cold storage
- Replace an inaccessible store point
- Use reports and alerts to monitor your environment
- Restore files from the Code42 console
- Roles resources
- Upgrade to the Code42 Cloud
- User management with LDAP integration
- Use Code42 to simplify device migration
- View legal hold events
- Troubleshooting
- Code42 platform alerts
- Active SSO identity provider removed from federation
- Admin password unchanged
- Alert recipients missing
- Corrupt archive
- Database export failure
- Database restore cleanup needed
- Destination is offline
- Device backup critical
- Device backup warning
- Directory sync deactivate
- Email expired
- Job failed
- LDAP connection problem
- Mail server connection problem
- Provider destination stopped accepting application
- RADIUS connection problem
- Scheduled Job: Service Provider Certificate Renewal on server has failed
- Server offline
- Server version conflict
- SSO identity provider metadata URL unavailable
- SSO IDP does not support HTTP POST
- SSO IDP metadata parse failure
- SSO username attribute not found
- Store point offline
- Store point space critical
- Store point space warning
- Unable to contact Code42 licensing server
- Backup occurs over excluded wireless networks connected to VPN
- Backup speed does not match available bandwidth
- Clear the Code42 server email queue
- Code42 server command line tools
- Code42 server does not restart after Linux reboots or upgrades
- Code42 server does not start and shows an "invalid server installation" error
- Code42 server on Linux unable to download JRE
- Code42 server stalls due to too many open files
- Conflict detected in endpoint monitoring settings and activity profile
- Enable JavaScript for the Code42 console
- Endpoint monitoring not compatible with upgraded encryption settings
- Error deleting activity profile
- External mail server not sending emails
- File restore process and restore speeds
- File selection shows 0 MB selected
- How to find your Code42 server address
- Improve performance when pushing client configuration changes
- Incorrect capitalization in the file selection
- Linux Code42 app unable to download JRE
- Missing Security Center activity results
- OVERWRITTEN folders in store point
- Real-time changes not detected due to case sensitivity
- Reconfigure incorrect port settings with network redirection
- Recover a storage server
- Recover from ransomware
- Recover your Code42 server to a previous state
- Replace an existing server
- Resolve devices marked as duplicate
- Slow restores due to small network buffer size
- Stop and start the Code42 server
- Storage server does not start after reinstalling the Code42 environment
- System error in Code42 console after server IP address change
- Troubleshoot LDAP
- Troubleshoot Microsoft AD FS SSO
- Troubleshoot seeding to your on-premises environment
- "Unable to login to server" error when performing a web restore
- Unable to remove a destination
- Unable to remove a provider destination
- Unable to sign in to the Code42 app on a new device
- Upgrade Java for your Code42 server
- Upgrade non-English Windows devices
- Users cannot restore from the Code42 app
- Users with custom roles cannot perform web restores
- View Code42 server log files
- Web restores from the Code42 cloud fail without SSL
- Web restore troubleshooting tips
- Why does the Code42 app show a different amount of storage used than the Code42 console?
- Code42 platform alerts
- Subscriptions
- Code42 console reference
- Code42 console overview
- Alerts reference
- App Downloads reference
- Backup Reporting reference
- Backup status report reference
- Client Management Customizations reference guide
- Code42 console command-line interface reference
- Code42 console restore reference
- Dashboard reference
- Deployment policies reference
- Destination Status report reference
- Devices reference
- Device Backup - Backup settings reference
- Device Backup - General settings reference
- Device Backup - Network settings reference
- Device Backup - Security settings reference
- Device Networks settings reference
- Device Status report reference
- Endpoint Monitoring settings reference
- LDAP reference
- Legal Hold reference
- My Profile reference
- Notifications settings reference
- Organizations reference
- Organization Backup report reference
- Organization settings reference
- Reporting web app reference
- Security settings reference
- Server settings reference
- Storage - Destinations reference
- Storage - Servers reference
- Storage - Store Points reference
- Subscriptions reference
- Users reference
- User Activity and Activity Notifications reference
- User Backup report reference
- Administrator resources glossary
- Planning and installing
- Version 5
- Planning and installing
- Upgrade your on-premises environment
- Upgrade to version 5.3.0 from version 5.1.x or 5.2.x
- Upgrade to version 5.3.1
- Upgrade to version 5.4.1
- Upgrade to version 5.4.2
- Upgrade to version 5.4.3
- Upgrade to version 5.4.4
- Upgrading Version 4.3.4.1 To 5.0.3
- Upgrading Version 4.3.4.x To 5.0.1
- Upgrading Version 4.3.5.x To 5.0.3
- Upgrading Version 5.0.x To 5.0.3
- Upgrade your on-premises environment
- Planning and installing
- Version 4
- Planning and installing
- Upgrade your on-premises environment
- Upgrade the CrashPlan app on Mac OS X Leopard 10.5
- Upgrade Version 4.1.2 To 4.1.3
- Upgrade Version 4.1.4 To 4.1.5.1
- Upgrade Version 4.1.5.1 To Version 4.1.6
- Upgrade Version 4.1.5 to Version 4.1.5.1
- Upgrading Version 3.6.5.x To Version 4.1.8.1
- Upgrading Version 4.1.6.3 To 4.2.3.1
- Upgrading Version 4.1.6 To Version 4.1.6.3
- Upgrading Version 4.1.8.x To 4.2.3.1
- Upgrading Version 4.2.3.x To 4.3.4.1
- Upgrading Version 4.2.x To 4.2.3.1
- Upgrading Version 4.3.x To 4.3.4.1
- Upgrade your on-premises environment
- Troubleshooting
- Planning and installing
- Identify your Code42 product plan, version, or role
- Cloud
- Using the app
- Versions 6, 7, and 8
- Get started
- Changes to the Code42 app beginning in version 6
- Check the status of your backup
- Code42 app system requirements
- Create your account in the Code42 app
- Install the Code42 app
- Open the Code42 app
- Optimize energy settings
- Sign in to the Code42 console
- Sign up with newly deployed Code42 app
- Uninstall the Code42 app
- Backup
- Back up and restore Adobe Lightroom
- Back up and restore music and video libraries
- Back up and restore photo libraries
- Back up applications
- Back up cloud services
- Back up Dropbox
- Back up encrypted files and locations
- Back up Evernote
- Back up external hard drives
- Back up Google Drive files
- Back up Microsoft OneDrive files
- Back up Microsoft Outlook data
- Back up networked storage or NAS devices
- Back up open files and databases
- Back up the AppData folder in Windows
- Back up to an external drive
- Back up virtual machines and separate boot partitions
- Code42 app cache files
- Deduplication, compression, and your backup
- File verification scan
- How backup works
- Introduction to Code42 archives
- Manually start a backup
- Photographer's backup guide
- Synchronization and your backup
- What should you back up?
- Restore files
- Download files after replacing a drive
- Download files from an external drive to a new device or drive
- Restore files from the Code42 app
- Download files from the web
- How file decryption works during downloads
- Restore Apple Mail
- Restore Microsoft Outlook data
- Restore Mozilla Firefox bookmarks and settings
- Restore Safari bookmarks and settings
- Restore your iTunes library
- Retain and download deleted files
- Supported metadata
- Use the Code42 app to help upgrade your operating system
- Configuring
- Archive encryption key security: Advice for users
- Attach an archive
- Change the file selection
- Change the language setting
- Change your archive key password
- Change your Code42 password
- Choose multiple destinations
- Code42 app and Time Machine
- Code42 app version 8.2.0 changes to application and service names
- Computer identities: How they work
- Create a new archive key password
- Create backup sets
- Delete a backup archive
- Delete files from your backup archive
- Enable archive key password security for backups
- Enable custom key security for backups
- Exclude networks used for backup
- Exclude or filter files using file type and regular expressions (regex)
- How to use soft and hard links with the Code42 app
- Move and rename files in your backup selection
- Move a backup archive to a new folder or drive
- Multiple backup sets with a single destination
- Pause backups and downloads
- Rename your device backup
- Replace a device with a different operating system or file system
- Replace the correct device
- Replace your device
- Set and answer a recovery question
- Sign out of the Code42 app
- Specify version settings
- Unsupported Code42 app configurations
- View your backed-up files
- Troubleshooting
- Adjust Code42 app settings for memory usage with large backups
- Assign your computer a new ID
- Backups stall due to too many open files
- Cannot access Code42 app logs on Mac
- Cannot connect to background service
- Cannot connect to destination
- Cannot open Code42 app due to uncaught exception error
- Can't find files after replacing a device
- Clear the Code42 app cache
- Code42 app and Mac metadata
- Code42 app and QuickBooks
- Code42 app does not restart after Linux reboots or upgrades
- Code42 app does not run
- Code42 app installer does not open on some Windows installations
- Code42 app prompts for archive key password or custom key at startup
- Code42 app status messages
- Code42 commands
- Connection shows network blocked
- Connect to Code42 cloud destinations from a proxy server
- Contacting backup server message prevents web restore
- Destination unavailable
- Disable computer-to-computer backup
- External drives appear not selected for backup on Mac
- External drive stops backing up on Mac
- File selection shows 0MB selected
- Forgot your archive key password or custom encryption key?
- How does the Code42 app detect away and present settings?
- How to combine email reports
- Installing the Code42 app prompts for access to contacts, calendar, and tasks
- Is my backup starting over?
- Known conflicts with the Code42 app
- Linux real-time file watching errors
- macOS not backing up files with personal data
- Mac Migration Assistant, Time Machine, and the Code42 app
- Preserve non-English characters in filenames during a web restore
- Prevent unwanted OneDrive file downloads
- Read Code42 app log files
- Real-time changes not detected
- Recover files infected by CryptoLocker or CryptoWall
- Recover from viruses and malware
- Red circle on restored Mac files (restricted permissions)
- Renamed or "missing" external drive stops backup
- Resolve JET Runtime unrecoverable error
- Restore files during synchronization
- Speed up your backup
- Stop and start the Code42 app service
- Test your network connection
- Troubleshoot backups of Microsoft Outlook data
- Unable to back up files (Linux)
- Unable to back up files (Mac)
- Unable to back up files (Windows)
- Unable to connect to backup engine on devices with a custom localhost address
- Unable to open Zip file from web restore
- Unable to remove default backup set
- Unable to restore
- Unable to restore specific files
- Understand and troubleshoot backing up open files with Windows VSS
- Understand and troubleshoot backup issues with Mac file watching services
- Understand and troubleshoot frequency and version settings
- Uninstall and reinstall the Code42 app
- Update file verification scan schedule
- User permissions requirements (Windows)
- Use the Code42 app on a device with limited resources
- Use the Code42 app with limited bandwidth
- What to do after receiving a backup alert
- Where are my files?
- Why are files "missing" from my backup selection?
- Why does the Code42 app show a different number of files than my computer?
- Windows file paths longer than 255 characters
- Code42 app reference
- Code42 app glossary
- Get started
- Which Code42 app version am I using?
- Versions 6, 7, and 8
- Release notes
- Code42 app version 7.0 release notes
- Code42 app version 7.2 release notes
- Code42 app version 7.4 release notes
- Code42 app version 7.7 release notes
- Code42 app version 8.0 release notes
- Code42 app version 8.2 release notes
- Code42 app version 8.5 release notes
- Code42 app version 8.6 release notes
- Code42 app version 8.7 release notes
- Code42 app version 8.8 release notes
- Code42 cloud release notes
- Code42 Instructor release notes
- CrashPlan for Small Business release notes
- Incydr Professional and Enterprise agent release notes
- Code42 on-premises server and app version 7.0 release notes
- Code42 on-premises server and app version 8.2 release notes
- Previous version release notes
- Search
- Site map
- CrashPlan for Small Business
- Get started with CrashPlan for Small Business
- Add or remove a computer from your CrashPlan for Small Business account
- Add users from the Code42 console for CrashPlan for Small Business
- Install CrashPlan for Small Business for multiple user accounts on one device
- Considerations for defining your CrashPlan for Small Business backup policies
- CrashPlan for Small Business FAQs
- CrashPlan for Small Business requirements
- CrashPlan for Small Business supported operating systems
- CrashPlan for Small Business videos
- Download and install CrashPlan for Small Business
- CrashPlan for Small Business encryption information
- Install and uninstall the CrashPlan for Small Business mobile app
- Introduction to Code42 archives (CrashPlan for Small Business)
- Next steps after setting up CrashPlan for Small Business
- Open the Code42 app for CrashPlan for Small Business
- Optimize energy settings for CrashPlan for Small Business
- Set up CrashPlan for Small Business
- Sign in to the Code42 console for CrashPlan for Small Business
- Start your CrashPlan for Small Business free trial
- Two-factor authentication for CrashPlan for Small Business
- Uninstall CrashPlan for Small Business
- Use CrashPlan for Small Business to defend against ransomware
- Use CrashPlan for Small Business to protect data when employees leave
- Restore files with CrashPlan for Small Business
- Download files after replacing a drive using CrashPlan for Small Business
- Download files from an external drive to a new device or drive using CrashPlan for Small Business
- Download files from the Code42 app for CrashPlan for Small Business
- Download files from the CrashPlan for Small Business mobile app
- Download files from the web using CrashPlan for Small Business
- How CrashPlan for Small Business file decryption works during downloads
- Restore Apple Mail using CrashPlan for Small Business
- Restore Microsoft Outlook data using CrashPlan for Small Business
- Restore Mozilla Firefox bookmarks and settings using CrashPlan for Small Business
- Restore Safari bookmarks and settings using CrashPlan for Small Business
- Restore your iTunes library using CrashPlan for Small Business
- Retain and download deleted files using CrashPlan for Small Business
- CrashPlan for Small Business supported metadata
- Where are my files? (CrashPlan for Small Business)
- Troubleshooting CrashPlan for Small Business
- Add a CrashPlan for Small Business cloud destination
- Adjust Code42 app settings for memory usage with large backups (CrashPlan for Small Business)
- Assign your computer a new ID (CrashPlan for Small Business)
- Cannot connect to background service in CrashPlan for Small Business
- Cannot connect to destination (CrashPlan for Small Business)
- Cannot open Code42 app due to uncaught exception error (CrashPlan for Small Business)
- Can't find files after replacing a device using CrashPlan for Small Business
- Check the status of your backup in CrashPlan for Small Business
- Clear the Code42 app cache (CrashPlan for Small Business)
- Code42 app does not restart after Linux reboots or upgrades (CrashPlan for Small Business)
- Code42 app does not run (CrashPlan for Small Business)
- Code42 app status messages in CrashPlan for Small Business
- Code42 app version 8.2.0 changes to application and service names for CrashPlan for Small Business
- Code42 app repeatedly restarts backup or restore (CrashPlan for Small Business)
- Code42 commands for CrashPlan for Small Business
- Combine CrashPlan for Small Business email reports
- Connection shows network blocked (CrashPlan for Small Business)
- Connect to CrashPlan PRO Online
- Destination unavailable (Crashplan for Small Business)
- External drive stops backing up on Mac (CrashPlan for Small Business)
- File selection shows 0MB selected (CrashPlan for Small Business)
- Forgot your archive key password or custom encryption key? (CrashPlan for Small Business)
- How does the Code42 app detect away and present settings? (CrashPlan for Small Business)
- Incorrect capitalization in the file selection (CrashPlan for Small Business)
- Installing the Code42 app prompts for access to contacts, calendar, and tasks (CrashPlan for Small Business)
- Is my CrashPlan for Small Business backup starting over?
- Known conflicts with the Code42 app for CrashPlan for Small Business
- Linux real-time file watching errors in CrashPlan for Small Business
- macOS not backing up files with personal data in CrashPlan for Small Business
- Mac Migration Assistant, Time Machine, and the Code42 app for CrashPlan for Small Business
- Read Code42 app log files (CrashPlan for Small Business)
- Real-time changes not detected in CrashPlan for Small Business
- Recover from ransomware using CrashPlan for Small Business
- Recover from viruses and malware using CrashPlan for Small Business
- Red circle on restored Mac files using Crashplan for Small Business (restricted permissions)
- Renamed or "missing" external drive stops backup (CrashPlan for Small Business)
- Resolve extreme scale from large manifest files for CrashPlan for Small Business
- Review your CrashPlan for Small Business support tickets
- Speed up your backup using CrashPlan for Small Business
- Stop and start the Code42 app service (CrashPlan for Small Business)
- Test your network connection (CrashPlan for Small Business)
- Troubleshoot backups of Microsoft Outlook data with CrashPlan for Small Business
- Unable to back up files with CrashPlan for Small Business(Linux)
- Unable to back up files with CrashPlan for Small Business (Mac)
- Unable to back up files with CrashPlan for Small Business (Windows)
- Unable to open Zip file from web restore (CrashPlan for Small Business)
- Unable to remove default backup set in CrashPlan for Small Business
- Unable to restore using CrashPlan for Small Business
- Unable to restore specific files using CrashPlan for Small Business
- Unable to sign in to the Code42 console due to content filtering
- Understand and troubleshoot backing up open files with Windows VSS (CrashPlan for Small Business)
- Understand and troubleshoot backup issues with Mac file watching services (CrashPlan for Small Business)
- Understand and troubleshoot frequency and version settings (CrashPlan for Small Business)
- Uninstall and reinstall the Code42 app for CrashPlan for Small Business
- Update file verification scan schedule (CrashPlan for Small Business)
- Windows user permissions requirements for CrashPlan for Small Business
- Use the Code42 app on a device with limited resources (CrashPlan for Small Business)
- Use the Code42 app with limited bandwidth (CrashPlan for Small Business)
- What is not backing up (CrashPlan for Small Business)
- What to do after receiving a backup alert for CrashPlan for Small Business
- Why are files "missing" from my backup selection in CrashPlan for Small Business?
- Why does the Code42 app show a different number of files than my computer? (CrashPlan for Small Business)
- Windows file paths longer than 255 characters (CrashPlan for Small Business)
- Configuring CrashPlan for Small Business
- Code42 console for CrashPlan for Small Business overview
- CrashPlan for Small Business App Downloads reference
- Archive maintenance in CrashPlan for Small Business
- Available languages for CrashPlan for Small Business
- Device Backup Defaults - Reporting settings reference (CrashPlan for Small Business)
- Backup sets (CrashPlan for Small Business)
- Back up and restore Adobe Lightroom using CrashPlan for Small Business
- Back up applications with CrashPlan for Small Business
- Back up cloud services using CrashPlan for Small Business
- Back up Dropbox using CrashPlan for Small Business
- Back up encrypted files and locations with CrashPlan for Small Business
- Back up Evernote using CrashPlan for Small Business
- Back up external hard drives using CrashPlan for Small Business
- Back up Google Drive files using CrashPlan for Small Business
- Back up Microsoft OneDrive files using CrashPlan for Small Business
- Back up Microsoft Outlook data with CrashPlan for Small Business
- Back up networked storage or NAS devices with CrashPlan for Small Business
- Back up open files and databases using CrashPlan for Small Business
- Back up the AppData folder in Windows (CrashPlan for Small Business)
- Back up to an external drive with CrashPlan for Small Business
- Back up virtual machines and separate boot partitions using CrashPlan for Small Business
- Block, deauthorize, and deactivate users and devices in CrashPlan for Small Business
- Change the file selection (CrashPlan for Small Business)
- Change the language setting in CrashPlan for Small Business
- Change your CrashPlan for Small Business password
- Change your CrashPlan for Small Business account email address
- Choose multiple destinations for CrashPlan for Small Business
- Code42 app and Time Machine (CrashPlan for Small Business)
- Code42 app cache files (CrashPlan for Small Business)
- Code42 app reference for CrashPlan for Small Business
- Computer identities: How they work (CrashPlan for Small Business)
- Configure device backup settings in CrashPlan for Small Business
- CrashPlan for Small Business Account reference
- CrashPlan for Small Business Backup Status Report for administrators
- CrashPlan for Small Business Dashboard reference
- CrashPlan for Small Business Devices reference
- CrashPlan for Small Business Device Backup reference
- CrashPlan for Small Business files and paths
- CrashPlan for Small Business My Profile reference
- CrashPlan for Small Business Reporting reference
- CrashPlan for Small Business Sign in reference
- Crashplan for Small Business software processes
- CrashPlan for Small Business Users reference
- Deactivate and reactivate users and devices in CrashPlan for Small Business
- Deduplication, compression, and your backup (CrashPlan for Small Business)
- Delete a CrashPlan for Small Business backup archive
- Delete files from your CrashPlan for Small Business backup archive
- Device Backup Defaults - General settings reference (CrashPlan for Small Business)
- Device Backup Defaults - Network settings reference (CrashPlan for Small Business)
- Device Backup Defaults - Security settings reference (CrashPlan for Small Business)
- Exclude files from backup for Small Business
- Exclude networks used for backup (CrashPlan for Small Business)
- Exclude or filter files using file type and regular expressions (regex) in CrashPlan for Small Business
- File verification scan (CrashPlan for Small Business)
- CrashPlan for Small Business administrator resources glossary
- How CrashPlan for Small Business backup works
- How to use soft and hard links with the Code42 app in CrashPlan for Small Business
- Reference information for including or excluding files from backup using CrashPlan for Small Business
- Mac Migration Assistant, Time Machine, and the Code42 app (CrashPlan for Small Business)
- Manually start a CrashPlan for Small Business backup
- Move and rename files in your CrashPlan for Small Business backup selection
- Move a CrashPlan for Small Business backup archive to a new folder or drive
- CrashPlan for Small Business notification area and menu bar overview and settings
- Pause CrashPlan for Small Business backups and downloads
- Photographer's backup guide for CrashPlan for Small Business
- Protect your data when a device is lost or stolen (CrashPlan for Small Business)
- Replace a device with a different operating system or file system
- Replace your device using CrashPlan for Small Business
- Specify CrashPlan for Small Business version settings
- Unsupported Code42 app configurations (CrashPlan for Small Business)
- Use CrashPlan for Small Business to simplify device migration
- View your backed-up files with CrashPlan for Small Business
- What should you back up with CrashPlan for Small Business?
- Your CrashPlan for Small Business backup status report
- CrashPlan for Small Business subscriptions
- Cancel your CrashPlan for Small Business subscription
- Change your CrashPlan for Small Business subscription administrator
- CrashPlan for Small Business automatically subscribes after trial
- CrashPlan for Small Business subscription changes FAQ
- CrashPlan for Small Business subscription overview
- Data retention policy for CrashPlan for Small Business
- Payment information not saving in Crashplan for Small Business
- Re-subscribe to CrashPlan for Small Business
- Tax exemption information for CrashPlan for Small Business
- Unable to sign up for CrashPlan for Small Business free trial
- Update your CrashPlan for Small Business billing information
- View CrashPlan for Small Business receipts
- Get started with CrashPlan for Small Business
- Terms and conditions
- Code42 customer support resources
- Changes to US2 server URLs in August 2021
- Change to time format returned in API responses
- Code42 enterprise support policy
- Code42 Managed Service Provider program FAQs
- Code42 product plans
- Code42 response to industry security incidents
- Code42 security advisories
- Arbitrary code execution on local Windows devices
- Arbitrary code execution on local Windows servers
- Arbitrary file creation on Code42 servers
- Permissions vulnerability in Code42 app on Linux
- Privilege Escalation in LoginToken API
- Remote code execution on Code42 servers
- Untrusted data is executed as System via a PAC file read by CrashPlanService.exe
- Users can restore files to locations they do not have write access to
- Code42 status
- Code42 University policies
- CrashPlan for Small Business support policy
- Differences between your Code42 accounts
- Contact support: create a ticket, chat, or call
- Identify your product
- IP address updates in August 2020
- Policy notifications
- Report a security vulnerability to Code42
- Scheduled maintenance
- Send CrashPlan for Small Business log files to support
- Send logs to enterprise support
- Send system information to support
- Sign up for the enterprise customer portal
- Support plan name changes FAQ
- Technical Account Manager (TAM) details
- Compliance resources
- Code42 and FedRAMP compliance
- Code42 and GDPR compliance
- Code42 and HIPAA compliance
- Code42 authorized subprocessors
- FAQs about law enforcement requests for Code42 customer information
- Obtain a BAA with Code42
- Obtain a W-9 for CrashPlan for Small Business
- EU - US. Privacy Shield Framework invalidation update for CrashPlan for Small Business - July 2020
- Legal terms and conditions
- Open source licenses
- Open source licenses for Code42 app version 7.0
- Open source licenses for Code42 app version 8.0
- Open source licenses for Code42 platform version 5.3
- Open source licenses for Code42 platform version 5.4
- Open source licenses for Code42 platform version 6.0
- Open source licenses for Code42 platform version 6.5
- Open source licenses for Code42 platform version 6.7
- Open source licenses for Code42 platform version 6.8
- Open source licenses for Code42 server version 7.0
- Open source licenses for Code42 server version 8.0
- Platform support policy
- Operating system support policy
- Code42 for Enterprise supported operating systems update announcement on June 7, 2019
- Code42 for Enterprise supported operating systems update announcement on June 14, 2019
- Code42 for Enterprise supported operating systems update announcement on September 6, 2019
- Code42 for Enterprise supported operating systems update announcement on December 11, 2019
- Code42 for Enterprise supported operating systems update announcement on March 30, 2020
- Code42 for Enterprise supported operating systems update announcement on June 25 2020
- Code42 for Enterprise supported operating systems update announcement on October 5, 2020
- Apple M1 support
- Code42 for Enterprise supported operating systems update announcement on June 4, 2021
- Code42 for Enterprise supported operating systems update announcement on March 26, 2021
- Code42 for Enterprise supported operating systems update announcement on September 9, 2021
- CrashPlan for Small Business supported operating systems update announcement on April 8, 2021
- CrashPlan for Small Business supported operating systems update announcement on September 9, 2021
- CrashPlan for Small Business supported operating systems update announcement on June 6, 2019
- CrashPlan for Small Business supported operating systems update announcement on September 9, 2019
- CrashPlan for Small Business supported operating systems update announcement on December 12, 2019
- CrashPlan for Small Business supported operating systems update announcement on March 10, 2020
- Platform end of support for the Code42 app on Windows Server
- Platform end of support for CrashPlan for Small Business apps on OS X 10.9 and 10.10
- Platform end of support for Internet Explorer 11
- Platform retirement and end of support for Mac OS X Leopard 10.5
- Platform retirement and end of support for Mac OS X Snow Leopard 10.6
- Platform retirement and end of support for Windows Server 2003
- Platform retirement for Code42 servers on Mac operating systems
- Platform retirement for OS X Lion 10.7 and Mountain Lion 10.8
- Platform retirement for Windows XP and Windows Vista
- Solaris platform retirement
- Windows phone platform retirement
- Operating system support policy
- Product lifecycle policy
- 5.0 language retirement
- Code42 cloud version policy
- Code42 on-premises version policy
- CrashPlan for Small Business software version policy
- End of support for Code42 app version 6
- End of support for Code42 CrashPlan app version 5
- End of support for Code42 server version 4
- End of support for Code42 server version 5
- End of support for Code42 server version 6
- End of support for CrashPlan app version 4
- End of support for CrashPlan version 3
- End of support for port 4282 in the Code42 cloud
- End of support for the CrashPlan mobile app
- End of support for version 3.8.2010.2 and older
- Hardware end-of-life policy
- SharePlan end of sale and end of support
- Software version end-of-life policy
- Translation policy
- Code42 customer support resources
- Time