Site map
Who is this article for?
Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business
Incydr, yes.
CrashPlan for Enterprise, yes.
Code42 for Enterprise, yes.
CrashPlan for Small Business, yes.
Site map
- Administrator resources
- Cloud
- Planning and installing
- Administrator's guide to the Code42 app
- Administrator's guide to getting started with the Code42 environment
- Available languages for Code42 products
- Best practices for using Code42 with antivirus or EDR software
- Changes to the Code42 console in the Code42 cloud
- Code42 FAQs
- Code42 platform hardware and software requirements
- Considerations for defining your backup policies
- Getting started with Code42
- IP addresses and ports used by the Code42 platform
- Key considerations when planning your Code42 environment
- Manage app installations in your Code42 environment
- Add the Code42 app installer to a gold image
- Deployment script and command reference
- Deploy Code42 apps for manual sign on
- Deploy Code42 apps silently with local authentication
- Deploy Code42 apps silently with SSO
- Prepare to deploy Code42 client apps
- Prevent users from uninstalling the Code42 app
- Pre-stage the Code42 app upgrade
- Upgrade client deployment to version 6.5 or later
- New admin toolkit
- Recommended Code42 console settings
- Security hardening best practices
- Set up your Code42 Managed Service Provider account
- Supported operating systems
- User device resources
- Configuring
- Activate Compliance Settings
- Add organizations for user management
- Add users from the Code42 console
- Allow Code42 access to Box
- Allow Code42 access to Gmail
- Allow Code42 access to Google Drive
- Allow Code42 access to Office 365 email
- Allow Code42 access to OneDrive
- Backup sets
- Install the Code42 app for multiple user accounts on one device
- Client customizations
- Cloud services overview
- Configure activity profiles
- Configure a legal hold
- Configure Code42 for use with HIPAA
- Configure CPU usage in the Code42 console
- Configure device backup settings
- Configure DSCP
- Best practices for file exclusions and preservation policies
- Create and edit cases
- Create a legal hold matter
- Create a legal hold preservation policy
- Customize applications monitored for file exfiltration
- Customize enterprise email templates
- Disable endpoint monitoring
- Email services overview
- Enable File Metadata Collection (formerly Forensic File Search)
- Enable FIPS mode on Windows devices
- Enable endpoint monitoring for file exfiltration detection
- Exclude files from backup
- File Metadata Collection exclusions (formerly Forensic File Search)
- Get started with the Code42 cloud
- Get started with your Code42 Managed Service Provider account
- Grant Code42 permissions to macOS devices
- How to integrate Code42 and Zapproved for eDiscovery
- Identity management
- Configure Azure for SSO in your Code42 environment
- Configure InCommon for SSO in your Code42 environment
- Configure Microsoft AD FS for SSO in your Code42 cloud environment
- Configure Okta for SSO in your Code42 cloud environment
- Configure OneLogin for SSO in your Code42 cloud environment
- Configure PingOne for SSO in your Code42 cloud environment
- Configure Shibboleth for SSO in your Code42 cloud environment
- Introduction to single sign-on
- Use the Code42 API to set SAML attributes
- Reference information for including or excluding files from backup
- Introduction to adding data sources
- Introduction to SCIM provisioning
- Manage Code42 network traffic for remote employees
- Manage network bandwidth options
- Network resources
- Show or hide Code42 app visibility on user devices
- Two-factor authentication for local users
- Monitoring and managing
- Add departing employees
- Add high risk employees
- Add reference information to devices, users, and organizations
- Archive maintenance
- Back up and download Mac user and application preferences
- Best practices for defending against ransomware
- Best practices for protecting data when employees leave
- Block, deauthorize, and deactivate
- Code42 API integration with Splunk Enterprise
- Code42 app for Splunk Phantom
- Code42 directory sync report and errors
- Code42 for IBM Resilient
- Code42 for IBM Resilient customization settings
- Code42 for Splunk (Legacy) app reference
- Code42 Insider Threat app for Splunk reference
- Code42 integrations resources
- Code42 security architecture
- Cold storage
- Collect files from a legal hold
- Configure a Vault server to hold your Code42 archive keystore
- Deactivate and reactivate users and devices
- Deauthorize and resume monitoring a data source
- Detection list management APIs
- Detect and respond to insider threats
- eDiscovery integration guide
- File and folder hierarchy
- Forensic Search API
- Forensic Search file categories
- Forensic Search resources
- Forensic Search use cases
- How Code42 handles your encryption keys
- How Code42 User Directory Sync works
- Create and manage alerts
- Identify Code42 app versions on user devices
- Identify device issues in the Code42 console
- Import CSV reports to Microsoft Excel
- Initial file metadata collection scan FAQs
- Install and manage the Code42 app for Cortex XSOAR
- Install and manage the Code42 for Splunk (Legacy) app
- Install and manage the Code42 Insider Threat app for Splunk
- Integrate Code42 with LogRhythm
- Integrate Code42 with Sumo Logic
- Introduction to py42, the Code42 Python SDK
- Introduction to risk indicators
- Introduction to the Code42 API
- Introduction to the Code42 command-line interface
- Manage security alerts with the Code42 API
- Manage user roles
- Manage your archive keystore
- Monitor your Code42 environment health
- Prepare for departing employees
- Protect your data when a device is lost or stolen
- Purge cold storage
- Use reports to monitor your environment
- Restore files from the Code42 console
- Review unusual file activity with the Risk Exposure dashboard
- Roles reference
- Role assignment use cases
- Search Audit Log events with the Code42 API
- Search file activity with Forensic Search
- Secure data throughout employee tenure
- Training course: Forensic Search
- Upgrade Vault
- Users and organizations resources
- Code42 User Directory Sync resources
- Use Code42 to simplify device migration
- Use the Code42 API to automate push restores
- View Audit Log events in the Code42 console
- View device backup status with the Code42 API
- View legal hold events
- View remote file activity
- Troubleshooting
- Backup occurs over excluded wireless networks connected to VPN
- Backup speed does not match available bandwidth
- Code42 app repeatedly restarts backup or restore
- Conflict detected in endpoint monitoring settings and activity profile
- Device backup alerts
- Endpoint monitoring not compatible with upgraded encryption settings
- Error deleting activity profile
- File restore process and restore speeds
- File selection shows 0 MB selected
- Incorrect capitalization in the file selection
- Migrate Activity Notification profiles to alerts
- Real-time changes not detected due to case sensitivity
- Recover from ransomware
- Resolve devices marked as duplicate
- Resolve endpoints that are not reporting security events
- Resolve extreme scale from large manifest files
- Troubleshoot Microsoft AD FS SSO
- Updated user attributes not populating in risk detection lists
- Web restore troubleshooting tips
- What to expect from Code42 cloud upgrades
- Why does the Code42 app show a different amount of storage used than the Code42 console?
- Subscriptions
- Code42 console reference
- Code42 console overview
- Account Information reference
- Alerts reference
- App Downloads reference
- Archive keystore reference
- Audit Log reference
- Organizations - Device Backup Defaults - Reporting settings reference
- Backup status report reference
- Cases reference
- Client Management Customizations reference guide
- Client Management Updates reference guide
- Code42 console command-line interface reference
- Code42 console restore reference
- Code42 Support Access reference
- Dashboard reference
- Data Preferences reference
- Data Sources reference
- Departing Employees reference
- Deployment policies reference
- Devices reference
- Organizations - Device Backup Defaults - Backup settings reference
- Organizations - Device Backup Defaults - General settings reference
- Organizations - Device Backup Defaults - Network settings reference
- Organizations - Device Backup Defaults - Security settings reference
- Device Status report reference
- Endpoint dashboard reference
- Endpoint Monitoring settings reference
- Forensic Search reference guide
- High Risk Employees reference
- Identity management reference
- Legal Hold reference
- My Profile reference
- Organizations reference
- Organization Backup report reference
- Reporting web app reference
- Risk Exposure dashboard reference
- Users reference
- User Activity and Activity Notifications reference
- User Backup report reference
- User Profile reference
- Administrator resources glossary
- Planning and installing
- Versions 6, 7, and 8
- Planning and installing
- Administrator's guide to Code42 app version 6 and later
- Administrator's guide to getting started with the Code42 environment
- Available languages for Code42 products
- Best practices for using Code42 with antivirus or EDR software
- Code42 FAQs
- Code42 platform hardware and software requirements
- Code42 server and app downloads
- Configure M1 and S2 managed appliance network settings via configuration file
- Configure managed appliance network settings via configuration file
- Considerations for defining your backup policies
- Deploy Code42 with Windows SCCM
- Install the Code42 platform (on-premises)
- IP addresses and ports used by the Code42 platform
- Key considerations when planning your Code42 environment
- M1 and S2 managed appliance installation guide
- M1 and S2 managed appliance setup
- Managed appliance installation guide
- Manage app installations in your Code42 environment
- Add the Code42 app installer to a gold image
- Deployment script and command reference
- Deploy Code42 apps for manual sign on
- Deploy Code42 apps silently with LDAP
- Deploy Code42 apps silently with local authentication
- Deploy Code42 apps silently with SSO
- Prepare the Code42 app for deployment
- Prepare to deploy Code42 client apps
- Prevent users from uninstalling the Code42 app
- Pre-stage the Code42 app upgrade
- Upgrade client deployment to version 6.5 or later
- New admin toolkit
- PostgreSQL upgrade on Red Hat
- Security hardening best practices
- Archive encryption key security
- Change the Code42 server internal database password
- Configure denial-of-service filter settings
- Configure the CORS domain whitelist for web applications
- Configure TLS strict certificate validation
- Disable data key sharing
- Disable older protocols and cipher suites
- Enforce HTTPS access
- Set up a multi-server test environment
- Set up a single-server test environment
- Supported operating systems
- Uninstall the Code42 server
- Upgrade the Code42 app from version 4.x to version 6.x and later
- Upgrade your on-premises environment
- Change ports for Code42 app device upgrades
- Upgrade the Code42 apps in your environment
- Upgrade to version 6.0.0
- Upgrade to version 6.0.1
- Upgrade to version 6.0.2
- Upgrade to version 6.0.3
- Upgrade to version 6.0.4
- Upgrade to version 6.5.0
- Upgrade to version 6.5.1
- Upgrade to version 6.5.2
- Upgrade to version 6.7.2
- Upgrade to version 6.7.3
- Upgrade to version 6.7.4
- Upgrade to version 6.7.5
- Upgrade to version 6.7.6
- Upgrade to version 6.8.4
- Upgrade to version 6.8.5
- Upgrade to version 6.8.6
- Upgrade to version 6.8.7
- Upgrade to version 6.8.8
- Upgrade to version 6.8.9
- Upgrade to version 7.0.0
- Upgrade to version 7.0.2
- Upgrade to version 7.0.3
- Upgrade to version 7.0.4
- Upgrade to version 7.0.5
- Upgrade your multi-server Code42 environment
- Upgrade your single-server Code42 environment
- Use PostgreSQL in your Code42 environment
- Configuring
- Activate Compliance Settings
- Add organizations for user management
- Add storage
- Add users from the Code42 console
- Backup sets
- Back up multiple user accounts on one device
- Client customizations
- Code42 server configuration recommendations
- Configure activity profiles
- Configure a legal hold
- Configure Code42 for use with HIPAA
- Configure CPU usage for backup in the Code42 console
- Configure device backup settings
- Configure device networks
- Configure DSCP
- Best practices for file exclusions and preservation policies
- Configure network-based device backup rates with the Code42 API
- Configure network overrides
- Configure port forwarding in your Code42 environment
- Configure your Code42 environment to use syslog
- Configure your Code42 server to accept longer encryption keys
- Create a legal hold matter
- Create a legal hold preservation policy
- Customize applications monitored for file exfiltration
- Customize enterprise email templates
- Customize your Code42 console
- Disable endpoint monitoring
- Enable data balancing
- Enable FIPS mode on Windows devices
- Enable endpoint monitoring for file exfiltration detection
- Exclude files from backup
- How to integrate Code42 and Zapproved for eDiscovery
- How to use both IPv4 and IPv6 in your Code42 environment
- How to use RADIUS and LDAP together
- On-premises authority with Code42 cloud storage
- Identity management
- Configure Azure for SSO in your Code42 environment
- Configure Centrify for SSO in your Code42 environment
- Configure InCommon for SSO in your Code42 environment
- Configure Microsoft AD FS for SSO in your Code42 environment
- Configure Okta for SSO in your Code42 environment
- Configure OneLogin for SSO in your Code42 environment
- Configure PingOne for SSO in your Code42 environment
- Configure Shibboleth for SSO in your Code42 environment
- Configure system properties for SSO
- How to use single sign-on and LDAP together
- Introduction to single sign-on
- Replace your single sign-on certificate
- Update the single sign-on certificate for Code42
- Use the Code42 API to set SAML attributes
- View single sign-on logs
- Reference information for including or excluding files from backup
- Increase Java heap space
- Increase server workload capacity
- Install a CA-signed SSL certificate with the Java keytool
- Install a CA-signed SSL/TLS certificate with KeyStore Explorer
- Integrate with LDAP for user authentication
- Manage network bandwidth options
- Manual secure keystore for server database
- Multiple RADIUS servers with two-factor authentication
- Offer additional destinations
- Protect your Code42 server database with automatic secure keystore
- Remove a provider cloud destination
- Seed archives to your on-premises environment
- Set up RADIUS
- Show or hide Code42 app visibility on user devices
- Switch to cloud storage from on-premises storage
- TLS messaging
- Two-factor authentication for local users
- Install a CA-signed SSL certificate with OpenSSL
- Monitoring and managing
- Add clients to your Code42 environment
- Add reference information to devices, users, and organizations
- Archive maintenance
- Back up and download Mac user and application preferences
- Back up Code42 server database dumps to another location
- Best practices for custom roles and permissions
- Best practices for defending against ransomware
- Best practices for protecting data when employees leave
- Block, deauthorize, and deactivate
- Change a Code42 server's network address
- Code42 API integration with Splunk Enterprise
- Code42 app for Splunk Phantom
- Code42 for Splunk (Legacy) app reference
- Cold storage
- Collect files from a legal hold
- Configure secure delete
- Control computer-to-computer backup
- Deactivate and reactivate users and devices
- Best practices for using Code42 to address insider threat
- eDiscovery integration guide
- File and folder hierarchy
- File search
- How LDAP sync works
- Identify Code42 app versions on user devices
- Identify device issues in the Code42 console
- Import CSV reports to Microsoft Excel
- Install and manage the Code42 for Splunk (Legacy) app
- Integrate your Code42 environment with complex LDAP directory structures
- Introduction to the Code42 API
- LED indicator guide
- M1 and S2 LED indicator guide
- Managed appliance CLI
- Managed appliance support documents
- Manage space when disk runs low
- Manage user roles
- Migrate archives between store points
- Monitor restore activity with the Code42 API
- Move a store point
- Power on or off a D1, M1, or S2 series server with the iDRAC web console
- Protect your data when a device is lost or stolen
- Purge cold storage
- Replace an inaccessible store point
- Use reports and alerts to monitor your environment
- Restore files from the Code42 console
- Roles reference
- Role assignment use cases
- Upgrade to the Code42 Cloud
- User management with LDAP integration
- Use Code42 to simplify device migration
- Use the Code42 API to automate push restores
- View device backup status with the Code42 API
- View legal hold events
- Troubleshooting
- Code42 platform alerts
- Active SSO identity provider removed from federation
- Admin password unchanged
- Alert recipients missing
- Corrupt archive
- Database export failure
- Database restore cleanup needed
- Destination is offline
- Device backup critical
- Device backup warning
- Directory sync deactivate
- Email expired
- Job failed
- LDAP connection problem
- Mail server connection problem
- Provider destination stopped accepting application
- RADIUS connection problem
- Scheduled Job: Service Provider Certificate Renewal on server has failed
- Server offline
- Server version conflict
- SSO identity provider metadata URL unavailable
- SSO IDP does not support HTTP POST
- SSO IDP metadata parse failure
- SSO username attribute not found
- Store point offline
- Store point space critical
- Store point space warning
- Unable to contact Code42 licensing server
- Backup occurs over excluded wireless networks connected to VPN
- Backup speed does not match available bandwidth
- Clear the Code42 server email queue
- Code42 server command line tools
- Code42 server does not restart after Linux reboots or upgrades
- Code42 server does not start and shows an "invalid server installation" error
- Code42 server on Linux unable to download JRE
- Code42 server stalls due to too many open files
- Conflict detected in endpoint monitoring settings and activity profile
- Enable JavaScript for the Code42 console
- Endpoint monitoring not compatible with upgraded encryption settings
- Error deleting activity profile
- External mail server not sending emails
- File restore process and restore speeds
- File selection shows 0 MB selected
- How to find your Code42 server address
- Improve performance when pushing client configuration changes
- Incorrect capitalization in the file selection
- Linux Code42 app unable to download JRE
- Missing Security Center activity results
- Real-time changes not detected due to case sensitivity
- Reconfigure incorrect port settings with network redirection
- Recover a storage server
- Recover from ransomware
- Recover your Code42 server to a previous state
- Replace an existing server
- Resolve devices marked as duplicate
- Slow restores due to small network buffer size
- Stop and start the Code42 server
- Storage server does not start after reinstalling the Code42 environment
- System error in Code42 console after server IP address change
- Troubleshoot LDAP
- Troubleshoot Microsoft AD FS SSO
- Troubleshoot seeding to your on-premises environment
- "Unable to login to server" error when performing a web restore
- Unable to remove a destination
- Unable to remove a provider destination
- Unable to sign in to the Code42 app on a new device
- Upgrade Java for your Code42 server
- Upgrade non-English Windows devices
- Users cannot restore from the Code42 app
- Users with custom roles cannot perform web restores
- View Code42 server log files
- Web restores from the Code42 cloud fail without SSL
- Web restore troubleshooting tips
- What to expect from Code42 cloud upgrades
- Why does the Code42 app show a different amount of storage used than the Code42 console?
- Code42 platform alerts
- Subscriptions
- Code42 console reference
- Code42 console overview
- Alerts reference
- App Downloads reference
- Backup Reporting reference
- Backup status report reference
- Client Management Customizations reference guide
- Code42 console command-line interface reference
- Code42 console restore reference
- Dashboard reference
- Deployment policies reference
- Destination Status report reference
- Devices reference
- Device Backup - Backup settings reference
- Device Backup - General settings reference
- Device Backup - Network settings reference
- Device Backup - Security settings reference
- Device Networks settings reference
- Device Status report reference
- Endpoint Monitoring settings reference
- File Search web app reference
- Indexing settings reference
- LDAP reference
- Legal Hold reference
- My Profile reference
- Notifications settings reference
- Organizations reference
- Organization Backup report reference
- Organization settings reference
- Reporting web app reference
- Security settings reference
- Server settings reference
- Storage - Destinations reference
- Storage - Servers reference
- Storage - Store Points reference
- Subscriptions reference
- Users reference
- User Activity and Activity Notifications reference
- User Backup report reference
- Administrator resources glossary
- Planning and installing
- Version 5
- Planning and installing
- Upgrade your on-premises environment
- Best practices for upgrading devices (Code42 server version 5.2.x and earlier)
- Upgrade to version 5.3.0 from version 5.1.x or 5.2.x
- Upgrade to version 5.3.1
- Upgrade to version 5.4.1
- Upgrade to version 5.4.2
- Upgrade to version 5.4.3
- Upgrade to version 5.4.4
- Upgrading Version 4.3.4.1 To 5.0.3
- Upgrading Version 4.3.4.x To 5.0.1
- Upgrading Version 4.3.5.x To 5.0.3
- Upgrading Version 5.0.x To 5.0.3
- Upgrade your on-premises environment
- Planning and installing
- Small Business
- Get started with CrashPlan for Small Business
- Add or remove a computer from your CrashPlan for Small Business account
- Add users from the Code42 console for CrashPlan for Small Business
- Considerations for defining your CrashPlan for Small Business backup policies
- CrashPlan for Small Business FAQs
- CrashPlan for Small Business requirements
- CrashPlan for Small Business resource hub
- CrashPlan for Small Business server backup guide
- CrashPlan for Small Business supported operating systems
- CrashPlan for Small Business videos
- Download and install CrashPlan for Small Business
- Exclude files from backup for Small Business
- Next steps after setting up CrashPlan for Small Business
- Set up CrashPlan for Small Business
- Start your CrashPlan for Small Business free trial
- Two-factor authentication for CrashPlan for Small Business
- Use CrashPlan for Small Business to defend against ransomware
- Use CrashPlan for Small Business to protect data when employees leave
- Subscriptions
- Cancel your CrashPlan for Small Business subscription
- Change your CrashPlan for Small Business subscription administrator
- CrashPlan for Small Business subscription changes FAQ
- CrashPlan for Small Business subscription overview
- Data retention policy for CrashPlan for Small Business
- Maintain your subscription and discount after migrating to CrashPlan for Small Business
- Re-subscribe to CrashPlan for Small Business
- Tax exemption information for CrashPlan for Small Business
- Update your CrashPlan for Small Business billing information
- View CrashPlan for Small Business receipts
- Reference
- Code42 console for CrashPlan for Small Business overview
- CrashPlan for Small Business Account reference
- CrashPlan for Small Business Backup Status Report for administrators
- CrashPlan for Small Business Dashboard reference
- CrashPlan for Small Business Devices reference
- CrashPlan for Small Business Device Backup reference
- CrashPlan for Small Business files and paths
- CrashPlan for Small Business My Profile reference
- CrashPlan for Small Business Reporting reference
- CrashPlan for Small Business Sign in reference
- CrashPlan for Small Business Users reference
- CrashPlan for Small Business User Account Settings reference
- Your CrashPlan for Small Business backup status report
- Troubleshooting
- Add a CrashPlan for Small Business cloud destination
- Code42 app version 8.2.0 changes to application and service names for CrashPlan for Small Business
- Combine CrashPlan for Small Business email reports
- CrashPlan for Small Business automatically subscribes after trial
- Resolve extreme scale from large manifest files for CrashPlan for Small Business
- Unable to sign up for CrashPlan for Small Business free trial
- Get started with CrashPlan for Small Business
- Version 4
- Planning and installing
- Upgrade your on-premises environment
- Upgrade the CrashPlan app on Mac OS X Leopard 10.5
- Upgrade Version 4.1.2 To 4.1.3
- Upgrade Version 4.1.4 To 4.1.5.1
- Upgrade Version 4.1.5.1 To Version 4.1.6
- Upgrade Version 4.1.5 to Version 4.1.5.1
- Upgrading Version 3.6.5.x To Version 4.1.8.1
- Upgrading Version 4.1.6.3 To 4.2.3.1
- Upgrading Version 4.1.6 To Version 4.1.6.3
- Upgrading Version 4.1.8.x To 4.2.3.1
- Upgrading Version 4.2.3.x To 4.3.4.1
- Upgrading Version 4.2.x To 4.2.3.1
- Upgrading Version 4.3.x To 4.3.4.1
- Upgrade your on-premises environment
- Troubleshooting
- Planning and installing
- Version 3
- Planning And Installing
- Upgrade your on-premises environment
- Upgrade Version 3.6.1.x to 3.6.1.4
- Upgrade Version 3.6.2.1 To 3.6.3.1
- Upgrade Version 3.6.3.1 To 3.6.3.2
- Upgrade Version 3.6.3.1 To 3.6.4.1
- Upgrade Version 3.6.3.2 To 3.6.4.1
- Upgrade Version 3.6.4 To 3.6.4.1
- Upgrading Versions 3.6.4.x And 3.6.5 To Version 3.6.5.1
- Version 3.4.X To 3.5.1.1 Licensing Model FAQ
- Upgrade your on-premises environment
- Troubleshooting
- Planning And Installing
- Identify your Code42 environment type and version
- Cloud
- Using the app
- Versions 6, 7, and 8
- Get started
- Changes to the Code42 app beginning in version 6
- Check the status of your backup
- Code42 app system requirements
- Create your account in the Code42 app
- Install and uninstall the CrashPlan for Small Business mobile app
- Install the Code42 app
- Open the Code42 app
- Optimize energy settings
- Sign in to the Code42 console
- Sign up with newly deployed Code42 app
- Uninstall the Code42 app
- Backup
- Back up and restore Adobe Lightroom
- Back up applications
- Back up cloud services
- Back up Dropbox
- Back up encrypted files and locations
- Back up Evernote
- Back up external hard drives
- Back up Google Drive files
- Back up Microsoft OneDrive files
- Back up Microsoft Outlook data
- Back up networked storage or NAS devices
- Back up open files and databases
- Back up the AppData folder in Windows
- Back up to an external drive
- Back up virtual machines and separate boot partitions
- Code42 app cache files
- Compare cloud backup and enterprise file sync and share
- Compression and your backup
- Deduplication and your backup
- File verification scan
- How backup works
- Manually start a backup
- Photographer's backup guide
- Synchronization and your backup
- What should you back up?
- Restore files
- Download files after replacing a drive
- Download files from an external drive to a new device or drive
- Restore files from the Code42 app
- Download files from the CrashPlan for Small Business mobile app
- Download files from the web
- How file decryption works during downloads
- Restore Apple Mail
- Restore Microsoft Outlook data
- Restore Mozilla Firefox bookmarks and settings
- Restore Safari bookmarks and settings
- Restore your iTunes library
- Retain and download deleted files
- Supported metadata
- Configuring
- Archive encryption key security: Advice for users
- Attach an archive
- Change the file selection
- Change the language setting
- Change your archive key password
- Change your Code42 app password
- Change your CrashPlan for Small Business account email address
- Choose multiple destinations
- Code42 app and Time Machine
- Code42 app version 8.2.0 changes to application and service names
- Computer identities: How they work
- Create a new archive key password
- Create backup sets
- Delete a backup archive
- Delete files from your backup archive
- Exclude networks used for backup
- Exclude or filter files using file type and regular expressions (regex)
- How to use soft and hard links with the Code42 app
- Move and rename files in your backup selection
- Move a backup archive to a new folder or drive
- Multiple backup sets with a single destination
- Pause backups and downloads
- Rename your device backup
- Replace a device with a different operating system or file system
- Replace the correct device
- Replace your device
- Set and answer a recovery question
- Sign out of the Code42 app
- Specify version settings
- Unsupported Code42 app configurations
- Upgrade Code42 app security to archive key password
- Upgrade Code42 app security to custom key
- View your backed-up files
- Troubleshooting
- Adjust Code42 app settings for memory usage with large backups
- Assign your computer a new ID
- Cannot access Code42 app logs on Mac
- Cannot connect to background service
- Cannot connect to destination
- Cannot open Code42 app due to uncaught exception error
- Can't find files after replacing a device
- Clear the Code42 app cache
- Code42 app and Mac metadata
- Code42 app and QuickBooks
- Code42 app does not restart after Linux reboots or upgrades
- Code42 app does not run
- Code42 app installer does not open on some Windows installations
- Code42 app prompts for archive key password or custom key at startup
- Code42 app status messages
- Code42 commands
- Connection shows network blocked
- Connect to Code42 cloud destinations from a proxy server
- Connect to CrashPlan PRO Online
- Review your CrashPlan for Small Business support tickets
- Destination unavailable
- Disable computer-to-computer backup
- External drives appear not selected for backup on Mac
- External drive stops backing up on Mac
- File selection shows 0MB selected
- Forgot your archive key password or custom encryption key?
- How does the Code42 app detect away and present settings?
- How to combine email reports
- Installing the Code42 app prompts for access to contacts, calendar, and tasks
- Is my backup starting over?
- Known conflicts with the Code42 app
- Linux real-time file watching errors
- macOS not backing up files with personal data
- Mac Migration Assistant, Time Machine, and the Code42 app
- Preserve non-English characters in filenames during a web restore
- Prevent unwanted OneDrive file downloads
- Read Code42 app log files
- Recover files infected by CryptoLocker or CryptoWall
- Recover from viruses and malware
- Renamed or "missing" external drive stops backup
- Resolve JET Runtime unrecoverable error
- Restore files during synchronization
- Speed up your backup
- Stop and start the Code42 app service
- Test your network connection
- Troubleshoot backups of Microsoft Outlook data
- Unable to back up files (Linux)
- Unable to back up files (Mac)
- Unable to back up files (Windows)
- Unable to connect to backup engine on devices with a custom localhost address
- Unable to remove default backup set
- Unable to restore
- Unable to restore specific files
- Understand and troubleshoot backing up open files with Windows VSS
- Understand and troubleshoot backup issues with Mac file watching services
- Understand and troubleshoot frequency and version settings
- Uninstall and reinstall the Code42 app
- Update file verification scan schedule
- User permissions requirements (Windows)
- Use the Code42 app on a device with limited resources
- Use the Code42 app with limited bandwidth
- What is not backing up
- What to do after receiving a backup alert
- Where are my files?
- Why are files "missing" from my backup selection?
- Why does the Code42 app show a different number of files than my computer?
- Windows file paths longer than 255 characters
- Code42 app reference
- Code42 app glossary
- Get started
- Version 4
- Backup
- Restore
- Configuring
- Troubleshooting
- Backups stall due to too many open files
- Best practices to improve CrashPlan cache performance
- Clear Windows 7 notification area icon cache
- Contacting backup server message prevents web restore
- Real-time changes not detected
- Red circle on restored Mac files (restricted permissions)
- Unable To open Zip file from web restore
- What is the difference between "Unable to connect to backup engine" And "Unable to connect, check your network?"
- Which Code42 app version am I using?
- Versions 6, 7, and 8
- Release notes
- Code42 app version 6.9 release notes
- Code42 app version 7.0 release notes
- Code42 app version 7.2 release notes
- Code42 app version 7.4 release notes
- Code42 app version 7.7 release notes
- Code42 app version 8.0 release notes
- Code42 app version 8.2 release notes
- Code42 cloud release notes
- Code42 Cloud Version 6.0
- Code42 Cloud Version 6.1
- Code42 cloud version 6.5
- Code42 Cloud Version 6.6
- Code42 Cloud Version 6.7
- Code42 Cloud Version 6.8
- Code42 cloud version 6.9.0 and 6.9.1 release notes
- Code42 Platform Version 5.4
- CrashPlan for Small Business release notes
- CrashPlan for Small Business version 6
- CrashPlan for Small Business version 6.5
- CrashPlan for Small Business version 6.6
- CrashPlan for Small Business version 6.7
- CrashPlan for Small Business version 6.8
- CrashPlan for Small Business version 6.9.0 and 6.9.1 release notes
- Code42 on-premises server and app release notes | Version 6.0
- Code42 on-premises server and app release notes | Version 6.5
- Code42 on-premises server and app release notes | Version 6.7
- Code42 on-premises server and app release notes | Version 6.8
- Code42 on-premises server and app version 7.0 release notes
- Code42 on-premises server and app version 8.2 release notes
- Previous version release notes
- Code42 Platform Version 4.1.4
- Code42 Platform Version 5.0
- Code42 Platform Version 5.1
- Code42 Platform Version 5.2
- Code42 Platform Version 5.3
- Code42 cloud 2019 release notes
- Code42 Public Cloud Version 5.0
- Code42 Public Cloud Version 5.1
- Code42 Public Cloud Version 5.2
- Code42 Public Cloud Version 5.3
- Code42 Public Cloud Version 5.4
- CrashPlan for Small Business 2019 release notes
- PROe Managed Appliance Version 2.0.1
- PROe Managed Appliance Version 3.0.3
- PROe Managed Appliance Version 3.3
- SharePlan Version 4.1.1
- SharePlan Version 4.1.3
- Search
- Site map
- Terms and conditions
- Code42 customer support resources
- Code42 enterprise support policy
- Code42 Managed Service Provider program FAQs
- Code42 product plans
- Code42 security advisories
- Arbitrary code execution on local Windows devices
- Arbitrary code execution on local Windows servers
- Arbitrary file creation on Code42 servers
- Permissions vulnerability in Code42 app on Linux
- Privilege Escalation in LoginToken API
- Remote code execution on Code42 servers
- Untrusted data is executed as System via a PAC file read by CrashPlanService.exe
- Users can restore files to locations they do not have write access to
- Code42 status
- Code42 University policies
- CrashPlan for Small Business support policy
- Differences between your Code42 accounts
- Contact support: create a ticket, chat, or call
- Identify your product
- Policy notifications
- Report a security vulnerability to Code42
- Save an article as a PDF
- Scheduled maintenance
- Send CrashPlan for Small Business log files to support
- Send logs to enterprise support
- Send system information to support
- Sign up for the enterprise customer portal
- Support plan name changes FAQ
- Technical Account Manager (TAM) details
- Compliance resources
- Code42 and FedRAMP compliance
- Code42 and GDPR compliance
- Code42 and HIPAA compliance
- Code42 authorized subprocessors
- FAQs about law enforcement requests for Code42 customer information
- Obtain a BAA with Code42
- Obtain a W-9 for CrashPlan for Small Business
- EU - US. Privacy Shield Framework invalidation update for CrashPlan for Small Business - July 2020
- Legal terms and conditions
- Appliance maintenance addendum
- Code42 reseller program agreement
- CrashPlan for Small Business Master services agreement
- Data processing addendum
- Information security addendum
- Master services agreement
- Previous agreements
- CrashPlan for Small Business EULA
- CrashPlan for Small Business Master services agreement April 1, 2019 through January 31, 2020
- CrashPlan for Small Business Master services agreement January 1, 2019 through March 31, 2019
- CrashPlan for Small Business Master services agreement October 1, 2018 through December 31, 2018
- CrashPlan PRO EULA from February 29, 2016
- EULA for Code42 Enterprise offerings
- EULA for Code42 Enterprise offerings from May 11, 2016
- EULA for Code42 perpetual offerings
- Master services agreement April 1, 2018 through September 30, 2018
- Master services agreement April 1, 2019 through January 31, 2020
- Master services agreement from July 15, 2017
- Master services agreement January 1, 2019 through March 31, 2019
- Master services agreement October 1, 2018 through December 31, 2018
- Service level agreement
- Trademark usage guidelines
- Open source licenses
- Open source licenses for Code42 app version 7.0
- Open source licenses for Code42 app version 8.0
- Open source licenses for Code42 platform version 5.3
- Open source licenses for Code42 platform version 5.4
- Open source licenses for Code42 platform version 6.0
- Open source licenses for Code42 platform version 6.5
- Open source licenses for Code42 platform version 6.7
- Open source licenses for Code42 platform version 6.8
- Open source licenses for Code42 server version 7.0
- Open source licenses for Code42 server version 8.0
- Platform support policy
- Operating system support policy
- Code42 for Enterprise supported operating systems update announcement on June 7, 2019
- Code42 for Enterprise supported operating systems update announcement on June 14, 2019
- Code42 for Enterprise supported operating systems update announcement on September 6, 2019
- Code42 for Enterprise supported operating systems update announcement on December 11, 2019
- Code42 for Enterprise supported operating systems update announcement on March 30, 2020
- Code42 for Enterprise supported operating systems update announcement on June 25 2020
- CrashPlan for Small Business supported operating systems update announcement on June 6, 2019
- CrashPlan for Small Business supported operating systems update announcement on September 9, 2019
- CrashPlan for Small Business supported operating systems update announcement on December 12, 2019
- CrashPlan for Small Business supported operating systems update announcement on March 10, 2020
- Platform end of support for the Code42 app on Windows Server
- Platform end of support for CrashPlan for Small Business apps on OS X 10.9 and 10.10
- Platform end of support for Internet Explorer 11
- Platform retirement and end of support for Mac OS X Leopard 10.5
- Platform retirement and end of support for Mac OS X Snow Leopard 10.6
- Platform retirement and end of support for Windows Server 2003
- Platform retirement for Code42 servers on Mac operating systems
- Platform retirement for OS X Lion 10.7 and Mountain Lion 10.8
- Platform retirement for Windows XP and Windows Vista
- Solaris platform retirement
- Windows phone platform retirement
- Operating system support policy
- Product lifecycle policy
- 5.0 language retirement
- Code42 version policy
- CrashPlan for Small Business software version policy
- End of support for Code42 app version 6
- End of support for Code42 CrashPlan app version 5
- End of support for Code42 server version 4
- End of support for Code42 server version 5
- End of support for Code42 server version 6
- End of support for CrashPlan app version 4
- End of support for CrashPlan version 3
- End of support for port 4282 in the Code42 cloud
- End of support for the CrashPlan mobile app
- End of support for version 3.8.2010.2 and older
- Hardware end-of-life policy
- IP address updates
- SharePlan end of sale and end of support
- Software version end-of-life policy
- Translation policy
- Code42 customer support resources
- Time