Site map
Who is this article for?
Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business
CrashPlan for Small Business, yes.
Code42 for Enterprise, yes.
Link: Product plans and features.
Site map
- Administrator resources
- Cloud
- Planning and installing
- Administrator's guide to the Code42 app
- Administrator's guide to getting started with the Code42 environment
- Available languages for Code42 products
- Best practices for using Code42 with antivirus or EDR software
- Changes to the Code42 console in the Code42 cloud
- Code42 FAQs
- Code42 platform hardware and software requirements
- Considerations for defining your backup policies
- IP addresses and ports used by the Code42 platform
- Key considerations when planning your Code42 environment
- Manage app installations in your Code42 environment
- Add the Code42 app installer to a system image
- Deployment script and command reference
- Deploy Code42 apps for manual sign on
- Deploy Code42 apps silently with local authentication
- Deploy Code42 apps silently with SSO
- Prepare to deploy Code42 client apps
- Prevent users from uninstalling the Code42 app
- Upgrade client deployment to version 6.5 or later
- New admin toolkit
- Recommended Code42 console settings
- Security hardening best practices
- Set up your Code42 Managed Service Provider account
- Supported operating systems
- Configuring
- Activate Compliance Settings
- Add organizations for user management
- Add users from the Code42 console
- Allow Code42 access to Box
- Allow Code42 access to Gmail
- Allow Code42 access to Google Drive
- Allow Code42 access to Office 365 email
- Allow Code42 access to OneDrive
- Backup sets
- Install the Code42 app for multiple user accounts on one device
- Client customizations
- Cloud services overview
- Configure activity profiles
- Configure a legal hold
- Configure Code42 for use with HIPAA
- Configure CPU usage in the Code42 console
- Configure device backup settings
- Configure DSCP
- Best practices for file exclusions and preservation policies
- Create a legal hold matter
- Create a legal hold preservation policy
- Customize applications monitored for file exfiltration
- Customize enterprise email templates
- Disable endpoint monitoring
- Email services overview
- Enable File Metadata Collection (formerly Forensic File Search)
- Enable FIPS mode on Windows devices
- Enable endpoint monitoring for file exfiltration detection
- Exclude files from backup
- File Metadata Collection exclusions (formerly Forensic File Search)
- Get started with the Code42 cloud
- Get started with your Code42 Managed Service Provider account
- Grant Code42 permissions to macOS devices
- How to integrate Code42 and Zapproved for eDiscovery
- Identity management
- Configure Azure for SSO in your Code42 environment
- Configure InCommon for SSO in your Code42 environment
- Configure Microsoft AD FS for SSO in your Code42 cloud environment
- Configure Okta for SSO in your Code42 cloud environment
- Configure OneLogin for SSO in your Code42 cloud environment
- Configure PingOne for SSO in your Code42 cloud environment
- Configure Shibboleth for SSO in your Code42 cloud environment
- Introduction to single sign-on
- Use the Code42 API to set SAML attributes
- Reference information for including or excluding files from backup
- Introduction to adding data sources
- Introduction to SCIM provisioning
- Manage Code42 network traffic for remote employees
- Manage network bandwidth options
- Show or hide Code42 app visibility on user devices
- Two-factor authentication for local users
- Monitoring and managing
- Add departing employees
- Add high risk employees
- Add reference information to devices, users, and organizations
- Archive maintenance
- Back up and download Mac user and application preferences
- Best practices for defending against ransomware
- Best practices for protecting data when employees leave
- Block, deauthorize, and deactivate
- Code42 API integration with Splunk Enterprise
- Code42 app for Splunk Phantom
- Code42 app for Splunk reference
- Code42 directory sync report and errors
- Code42 for IBM Resilient
- Code42 for IBM Resilient customization settings
- Code42 security architecture
- Cold storage
- Collect files from a legal hold
- Configure a Vault server to hold your Code42 archive keystore
- Deactivate and reactivate users and devices
- Deauthorize a data source
- Detection list management APIs
- Detect and respond to insider threats with Code42
- eDiscovery integration guide
- File and folder hierarchy
- Forensic Search API
- Forensic Search file categories
- Forensic Search resources
- Forensic Search use cases
- How Code42 handles your encryption keys
- How Code42 User Directory Sync works
- Create and manage alerts
- Identify Code42 app versions on user devices
- Identify device issues in the Code42 console
- Import CSV reports to Microsoft Excel
- Initial file metadata collection scan FAQs
- Install and manage the Code42 app for Demisto
- Install and manage the Code42 app for Splunk
- Integrate with a SIEM tool using the Code42 command-line interface
- Introduction to py42, the Code42 Python SDK
- Introduction to the Code42 API
- Manage detection list users with the Code42 command-line interface
- Manage user roles
- Manage your archive keystore
- Prepare for departing employees
- Protect your data when a device is lost or stolen
- Purge cold storage
- Use reports to monitor your environment
- Restore files from the Code42 console
- Review unusual file activity with the Risk Exposure dashboard
- Roles reference
- Role assignment use cases
- Search file activity with Forensic Search
- Set up the Code42 command-line interface
- Training course: Forensic Search
- Upgrade Vault
- Code42 User Directory Sync resources
- Use Code42 to simplify device migration
- Use the Code42 API to automate push restores
- View device backup status with the Code42 API
- View legal hold events
- View remote file activity
- Troubleshooting
- Backup occurs over excluded wireless networks connected to VPN
- Backup speed does not match available bandwidth
- Code42 app repeatedly restarts backup or restore
- Conflict detected in endpoint monitoring settings and activity profile
- Device backup alerts
- Endpoint monitoring not compatible with upgraded encryption settings
- Error deleting activity profile
- File restore process and restore speeds
- File selection shows 0 MB selected
- Incorrect capitalization in the file selection
- Migrate Activity Notification profiles to alerts
- Real-time changes not detected due to case sensitivity
- Recover from ransomware
- Resolve devices marked as duplicate
- Resolve endpoints that are not reporting security events
- Resolve extreme scale from large manifest files
- Troubleshoot Microsoft AD FS SSO
- Web restore troubleshooting tips
- What to expect from Code42 cloud upgrades
- Why does the Code42 app show a different amount of storage used than the Code42 console?
- Subscriptions
- Code42 console reference
- Code42 console overview
- Account Information reference
- Alerts reference
- App Downloads reference
- Archive keystore reference
- Organizations - Device Backup Defaults - Reporting settings reference
- Backup status report reference
- Client Management Customizations reference guide
- Client Management Updates reference guide
- Code42 console command-line interface reference
- Code42 console restore reference
- Code42 Support Access reference
- Dashboard reference
- Data Preferences reference
- Data Sources reference
- Departing Employees reference
- Deployment policies reference
- Devices reference
- Organizations - Device Backup Defaults - Backup settings reference
- Organizations - Device Backup Defaults - General settings reference
- Organizations - Device Backup Defaults - Network settings reference
- Organizations - Device Backup Defaults - Security settings reference
- Device Status report reference
- Endpoint dashboard reference
- Endpoint Monitoring settings reference
- Forensic Search reference guide
- High Risk Employees reference
- Identity management reference
- Legal Hold reference
- My Profile reference
- Organizations reference
- Organization Backup report reference
- Reporting web app reference
- Risk Exposure reference
- Users reference
- User Activity and Activity Notifications reference
- User Backup report reference
- User Profile reference
- Content Library
- Administrator resources glossary
- Planning and installing
- Versions 6 and 7
- Planning and installing
- Administrator's guide to Code42 app version 6 and later
- Administrator's guide to getting started with the Code42 environment
- Available languages for Code42 products
- Best practices for using Code42 with antivirus or EDR software
- Code42 FAQs
- Code42 platform hardware and software requirements
- Code42 server and app downloads
- Configure M1 and S2 managed appliance network settings via configuration file
- Configure managed appliance network settings via configuration file
- Considerations for defining your backup policies
- Deploy Code42 with Windows SCCM
- Install the Code42 platform (on-premises)
- IP addresses and ports used by the Code42 platform
- Key considerations when planning your Code42 environment
- M1 and S2 managed appliance installation guide
- M1 and S2 managed appliance setup
- Managed appliance installation guide
- Manage app installations in your Code42 environment
- Add the Code42 app installer to a system image
- Deployment script and command reference
- Deploy Code42 apps for manual sign on
- Deploy Code42 apps silently with LDAP
- Deploy Code42 apps silently with local authentication
- Deploy Code42 apps silently with SSO
- Prepare the Code42 app for deployment
- Prepare to deploy Code42 client apps
- Prevent users from uninstalling the Code42 app
- Upgrade client deployment to version 6.5 or later
- New admin toolkit
- PostgreSQL upgrade on Red Hat
- Security hardening best practices
- Archive encryption key security
- Change the Code42 server internal database password
- Configure denial-of-service filter settings
- Configure the CORS domain whitelist for web applications
- Configure TLS strict certificate validation
- Disable data key sharing
- Disable older protocols and cipher suites
- Enforce HTTPS access
- Set up a multi-server test environment
- Set up a single-server test environment
- Supported operating systems
- Uninstall the Code42 server
- Upgrade the Code42 app from version 4.x to version 6.x and later
- Use PostgreSQL in your Code42 environment
- Configuring
- Activate Compliance Settings
- Add organizations for user management
- Add storage
- Add users from the Code42 console
- Backup sets
- Back up multiple user accounts on one device
- Client customizations
- Code42 server configuration recommendations
- Configure activity profiles
- Configure a legal hold
- Configure Code42 for use with HIPAA
- Configure CPU usage for backup in the Code42 console
- Configure device backup settings
- Configure device networks
- Configure DSCP
- Best practices for file exclusions and preservation policies
- Configure network-based device backup rates with the Code42 API
- Configure network overrides
- Configure port forwarding in your Code42 environment
- Configure your Code42 environment to use syslog
- Configure your Code42 server to accept longer encryption keys
- Create a legal hold matter
- Create a legal hold preservation policy
- Customize applications monitored for file exfiltration
- Customize enterprise email templates
- Customize your Code42 console
- Disable endpoint monitoring
- Enable data balancing
- Enable FIPS mode on Windows devices
- Enable endpoint monitoring for file exfiltration detection
- Exclude files from backup
- How to integrate Code42 and Zapproved for eDiscovery
- How to use both IPv4 and IPv6 in your Code42 environment
- How to use RADIUS and LDAP together
- On-premises authority with Code42 cloud storage
- Identity management
- Configure Azure for SSO in your Code42 environment
- Configure Centrify for SSO in your Code42 environment
- Configure InCommon for SSO in your Code42 environment
- Configure Microsoft AD FS for SSO in your Code42 environment
- Configure Okta for SSO in your Code42 environment
- Configure OneLogin for SSO in your Code42 environment
- Configure PingOne for SSO in your Code42 environment
- Configure Shibboleth for SSO in your Code42 environment
- Configure system properties for SSO
- How to use single sign-on and LDAP together
- Introduction to single sign-on
- Replace your single sign-on certificate
- Update the single sign-on certificate for Code42
- View single sign-on logs
- Reference information for including or excluding files from backup
- Increase Java heap space
- Increase server workload capacity
- Install a CA-signed SSL certificate with the Java keytool
- Install a CA-signed SSL/TLS certificate with KeyStore Explorer
- Integrate with LDAP for user authentication
- Manage network bandwidth options
- Manual secure keystore for server database
- Multiple RADIUS servers with two-factor authentication
- Offer additional destinations
- Protect your Code42 server database with automatic secure keystore
- Remove a provider cloud destination
- Seed archives to your on-premises environment
- Set up RADIUS
- Show or hide Code42 app visibility on user devices
- Switch to cloud storage from on-premises storage
- TLS messaging
- Install a CA-signed SSL certificate with OpenSSL
- Monitoring and managing
- Add clients to your Code42 environment
- Add reference information to devices, users, and organizations
- Archive maintenance
- Back up and download Mac user and application preferences
- Back up Code42 server database dumps to another location
- Best practices for custom roles and permissions
- Best practices for defending against ransomware
- Best practices for protecting data when employees leave
- Block, deauthorize, and deactivate
- Change a Code42 server's network address
- Code42 API integration with Splunk Enterprise
- Code42 app for Splunk Phantom
- Code42 app for Splunk reference
- Cold storage
- Collect files from a legal hold
- Configure secure delete
- Control computer-to-computer backup
- Deactivate and reactivate users and devices
- Best practices for using Code42 to address insider threat
- eDiscovery integration guide
- File and folder hierarchy
- File search
- How LDAP sync works
- Identify Code42 app versions on user devices
- Identify device issues in the Code42 console
- Import CSV reports to Microsoft Excel
- Install and manage the Code42 app for Splunk
- Integrate your Code42 environment with complex LDAP directory structures
- Introduction to the Code42 API
- LED indicator guide
- M1 and S2 LED indicator guide
- Managed appliance CLI
- Managed appliance support documents
- Manage space when disk runs low
- Manage user roles
- Migrate archives between store points
- Monitor restore activity with the Code42 API
- Move a store point
- Power on or off a D1, M1, or S2 series server with the iDRAC web console
- Protect your data when a device is lost or stolen
- Purge cold storage
- Replace an inaccessible store point
- Use reports and alerts to monitor your environment
- Restore files from the Code42 console
- Roles reference
- Role assignment use cases
- Upgrade to the Code42 Cloud
- User management with LDAP integration
- Use Code42 to simplify device migration
- Use the Code42 API to automate push restores
- View device backup status with the Code42 API
- View legal hold events
- Troubleshooting
- Code42 platform alerts
- Active SSO identity provider removed from federation
- Admin password unchanged
- Alert recipients missing
- Corrupt archive
- Database export failure
- Database restore cleanup needed
- Destination is offline
- Device backup critical
- Device backup warning
- Directory sync deactivate
- Email expired
- Job failed
- LDAP connection problem
- Mail server connection problem
- Provider destination stopped accepting application
- RADIUS connection problem
- Scheduled Job: Service Provider Certificate Renewal on server has failed
- Server offline
- Server version conflict
- SSO identity provider metadata URL unavailable
- SSO IDP does not support HTTP POST
- SSO IDP metadata parse failure
- SSO username attribute not found
- Store point offline
- Store point space critical
- Store point space warning
- Unable to contact Code42 licensing server
- Backup speed does not match available bandwidth
- Clear the Code42 server email queue
- Code42 server command line tools
- Code42 server does not restart after Linux reboots or upgrades
- Code42 server on Linux unable to download JRE
- Code42 server stalls due to too many open files
- Conflict detected in endpoint monitoring settings and activity profile
- Enable JavaScript for the Code42 console
- Endpoint monitoring not compatible with upgraded encryption settings
- Error deleting activity profile
- External mail server not sending emails
- File restore process and restore speeds
- File selection shows 0 MB selected
- How to find your Code42 server address
- Improve performance when pushing client configuration changes
- Incorrect capitalization in the file selection
- Linux Code42 app unable to download JRE
- Missing Security Center activity results
- Real-time changes not detected due to case sensitivity
- Reconfigure incorrect port settings with network redirection
- Recover a storage server
- Recover from ransomware
- Recover your Code42 server to a previous state
- Replace an existing server
- Resolve devices marked as duplicate
- Slow restores due to small network buffer size
- Stop and start the Code42 server
- Storage server does not start after reinstalling the Code42 environment
- System error in Code42 console after server IP address change
- Troubleshoot LDAP
- Troubleshoot Microsoft AD FS SSO
- Troubleshoot seeding to your on-premises environment
- "Unable to login to server" error when performing a web restore
- Unable to remove a destination
- Unable to remove a provider destination
- Unable to sign in to the Code42 app on a new device
- Upgrade Java for your Code42 server
- Upgrade non-English Windows devices
- Users cannot restore from the Code42 app
- Users with custom roles cannot perform web restores
- View Code42 server log files
- Web restores from the Code42 cloud fail without SSL
- Web restore troubleshooting tips
- What to expect from Code42 cloud upgrades
- Why does the Code42 app show a different amount of storage used than the Code42 console?
- Code42 platform alerts
- Subscriptions
- Code42 console reference
- Code42 console overview
- Alerts reference
- App Downloads reference
- Backup Reporting reference
- Backup status report reference
- Client Management Customizations reference guide
- Code42 console command-line interface reference
- Code42 console restore reference
- Dashboard reference
- Deployment policies reference
- Destination Status report reference
- Devices reference
- Device Backup - Backup settings reference
- Device Backup - General settings reference
- Device Backup - Network settings reference
- Device Backup - Security settings reference
- Device Networks settings reference
- Device Status report reference
- Endpoint Monitoring settings reference
- File Search web app reference
- Indexing settings reference
- LDAP reference
- Legal Hold reference
- My Profile reference
- Notifications settings reference
- Organizations reference
- Organization Backup report reference
- Organization settings reference
- Reporting web app reference
- Security settings reference
- Server settings reference
- Storage - Destinations reference
- Storage - Servers reference
- Storage - Store Points reference
- Subscriptions reference
- Users reference
- User Activity and Activity Notifications reference
- User Backup report reference
- Content Library
- Administrator resources glossary
- Planning and installing
- Small Business
- Get started with CrashPlan for Small Business
- Add or remove a computer from your CrashPlan for Small Business account
- Add users from the Code42 console for CrashPlan for Small Business
- Considerations for defining your CrashPlan for Small Business backup policies
- CrashPlan for Small Business FAQs
- CrashPlan for Small Business requirements
- CrashPlan for Small Business resource hub
- CrashPlan for Small Business server backup guide
- CrashPlan for Small Business supported operating systems
- CrashPlan for Small Business videos
- Download and install CrashPlan for Small Business
- Exclude files from backup for Small Business
- Next steps after setting up CrashPlan for Small Business
- Set up CrashPlan for Small Business
- Start your CrashPlan for Small Business free trial
- Two-factor authentication for CrashPlan for Small Business
- Use CrashPlan for Small Business to defend against ransomware
- Use CrashPlan for Small Business to protect data when employees leave
- Subscriptions
- Cancel your CrashPlan for Small Business subscription
- Change your CrashPlan for Small Business subscription administrator
- CrashPlan for Small Business subscription changes FAQ
- CrashPlan for Small Business subscription overview
- Data retention policy for CrashPlan for Small Business
- Maintain your subscription and discount after migrating to CrashPlan for Small Business
- Re-subscribe to CrashPlan for Small Business
- Tax exemption information for CrashPlan for Small Business
- Update your CrashPlan for Small Business billing information
- View CrashPlan for Small Business receipts
- Reference
- Code42 console for CrashPlan for Small Business overview
- CrashPlan for Small Business Account reference
- CrashPlan for Small Business Backup Status Report for administrators
- CrashPlan for Small Business Dashboard reference
- CrashPlan for Small Business Devices reference
- CrashPlan for Small Business Device Backup reference
- CrashPlan for Small Business files and paths
- CrashPlan for Small Business My Profile reference
- CrashPlan for Small Business Reporting reference
- CrashPlan for Small Business Sign in reference
- CrashPlan for Small Business Users reference
- CrashPlan for Small Business User Account Settings reference
- Your CrashPlan for Small Business backup status report
- Troubleshooting
- Get started with CrashPlan for Small Business
- Upgrade your environment
- Best practices for upgrading devices (Code42 server version 5.2.x and earlier)
- Change ports for Code42 app device upgrades
- Pre-stage the Code42 app upgrade
- Upgrade the Code42 apps in your environment
- Upgrade the CrashPlan app on Mac OS X Leopard 10.5
- Upgrade to version 5.3.0 from version 5.1.x or 5.2.x
- Upgrade to version 5.3.1
- Upgrade to version 5.4.1
- Upgrade to version 5.4.2
- Upgrade to version 5.4.3
- Upgrade to version 5.4.4
- Upgrade to version 6.0.0
- Upgrade to version 6.0.1
- Upgrade to version 6.0.2
- Upgrade to version 6.0.3
- Upgrade to version 6.0.4
- Upgrade to version 6.5.0
- Upgrade to version 6.5.1
- Upgrade to version 6.5.2
- Upgrade to version 6.7.2
- Upgrade to version 6.7.3
- Upgrade to version 6.7.4
- Upgrade to version 6.7.5
- Upgrade to version 6.7.6
- Upgrade to version 6.8.4
- Upgrade to version 6.8.5
- Upgrade to version 6.8.6
- Upgrade to version 6.8.7
- Upgrade to version 6.8.8
- Upgrade to version 6.8.9
- Upgrade to version 7.0.0
- Upgrade to version 7.0.2
- Upgrade to version 7.0.3
- Upgrade to version 7.0.4
- Upgrade to version 7.0.5
- Upgrade Version 3.6.1.x to 3.6.1.4
- Upgrade Version 3.6.2.1 To 3.6.3.1
- Upgrade Version 3.6.3.1 To 3.6.3.2
- Upgrade Version 3.6.3.1 To 3.6.4.1
- Upgrade Version 3.6.3.2 To 3.6.4.1
- Upgrade Version 3.6.4 To 3.6.4.1
- Upgrade Version 4.1.2 To 4.1.3
- Upgrade Version 4.1.4 To 4.1.5.1
- Upgrade Version 4.1.5.1 To Version 4.1.6
- Upgrade Version 4.1.5 to Version 4.1.5.1
- Upgrade your multi-server Code42 environment
- Upgrade your single-server Code42 environment
- Upgrading Versions 3.6.4.x And 3.6.5 To Version 3.6.5.1
- Upgrading Version 3.6.5.x To Version 4.1.8.1
- Upgrading Version 4.1.6.3 To 4.2.3.1
- Upgrading Version 4.1.6 To Version 4.1.6.3
- Upgrading Version 4.1.8.x To 4.2.3.1
- Upgrading Version 4.2.3.x To 4.3.4.1
- Upgrading Version 4.2.x To 4.2.3.1
- Upgrading Version 4.3.4.1 To 5.0.3
- Upgrading Version 4.3.4.x To 5.0.1
- Upgrading Version 4.3.5.x To 5.0.3
- Upgrading Version 4.3.x To 4.3.4.1
- Upgrading Version 5.0.x To 5.0.3
- Version 3.4.X To 3.5.1.1 Licensing Model FAQ
- Version 4
- Version 3
- Identify your Code42 environment type and version
- Cloud
- Using the app
- Versions 6, 7, and 8
- Get started
- Changes to the Code42 app beginning in version 6
- Check the status of your backup
- Code42 app system requirements
- Create your account in the Code42 app
- Install and uninstall the CrashPlan for Small Business mobile app
- Install the Code42 app
- Open the Code42 app
- Optimize energy settings
- Sign in to the Code42 console
- Sign up with newly deployed Code42 app
- Uninstall the Code42 app
- Backup
- Back up and restore Adobe Lightroom
- Back up applications
- Back up cloud services
- Back up Dropbox
- Back up encrypted files and locations
- Back up Evernote
- Back up external hard drives
- Back up Google Drive files
- Back up Microsoft OneDrive files
- Back up Microsoft Outlook data
- Back up networked storage or NAS devices
- Back up open files and databases
- Back up the AppData folder in Windows
- Back up to an external drive
- Back up virtual machines and separate boot partitions
- Code42 app cache files
- Compare cloud backup and enterprise file sync and share
- Compression and your backup
- Deduplication and your backup
- File verification scan
- How backup works
- Manually start a backup
- Photographer's backup guide
- Synchronization and your backup
- What should you back up?
- Restore files
- Download files after replacing a drive
- Download files from an external drive to a new device or drive
- Restore files from the Code42 app
- Download files from the CrashPlan for Small Business mobile app
- Download files from the web
- How file decryption works during downloads
- Restore Apple Mail
- Restore Microsoft Outlook data
- Restore Mozilla Firefox bookmarks and settings
- Restore Safari bookmarks and settings
- Restore your iTunes library
- Retain and download deleted files
- Supported metadata
- Configuring
- Archive encryption key security: Advice for users
- Attach an archive
- Change the file selection
- Change the language setting
- Change your archive key password
- Change your Code42 app password
- Change your CrashPlan for Small Business account email address
- Choose multiple destinations
- Code42 app and Time Machine
- Computer identities: How they work
- Create a new archive key password
- Create backup sets
- Delete a backup archive
- Delete files from your backup archive
- Exclude networks used for backup
- Exclude or filter files using file type and regular expressions (regex)
- How to use soft and hard links with the Code42 app
- Move and rename files in your backup selection
- Move a backup archive to a new folder or drive
- Multiple backup sets with a single destination
- Pause backups and downloads
- Rename your device backup
- Replace a device with a different operating system or file system
- Replace the correct device
- Replace your device
- Set and answer a recovery question
- Sign out of the Code42 app
- Specify version settings
- Unsupported Code42 app configurations
- Upgrade Code42 app security to archive key password
- Upgrade Code42 app security to custom key
- View your backed-up files
- Troubleshooting
- Adjust Code42 app settings for memory usage with large backups
- Assign your computer a new ID
- Cannot access Code42 app logs on Mac
- Cannot connect to background service
- Cannot connect to destination
- Cannot open Code42 app due to uncaught exception error
- Can't find files after replacing a device
- Clear your cache for quick fixes
- Code42 app and Mac metadata
- Code42 app and QuickBooks
- Code42 app does not restart after Linux reboots or upgrades
- Code42 app does not run
- Code42 app installer does not open on some Windows installations
- Code42 app prompts for archive key password or custom key at startup
- Code42 app status messages
- Code42 commands
- Connection shows network blocked
- Connect to Code42 cloud destinations from a proxy server
- Connect to CrashPlan PRO Online
- Review your CrashPlan for Small Business support tickets
- Destination unavailable
- Disable computer-to-computer backup
- External drives appear not selected for backup on Mac
- External drive stops backing up on Mac
- File selection shows 0MB selected
- Forgot your archive key password or custom encryption key?
- How does the Code42 app detect away and present settings?
- How to combine email reports
- Installing the Code42 app prompts for access to contacts, calendar, and tasks
- Is my backup starting over?
- Known conflicts with the Code42 app
- Linux real-time file watching errors
- macOS not backing up files with personal data
- Mac Migration Assistant, Time Machine, and the Code42 app
- Preserve non-English characters in filenames during a web restore
- Prevent unwanted OneDrive file downloads
- Read Code42 app log files
- Recover files infected by CryptoLocker or CryptoWall
- Recover from viruses and malware
- Renamed or "missing" external drive stops backup
- Resolve JET Runtime unrecoverable error
- Restore files during synchronization
- Speed up your backup
- Stop and start the Code42 app service
- Test your network connection
- Troubleshoot backups of Microsoft Outlook data
- Unable to back up files (Linux)
- Unable to back up files (Mac)
- Unable to back up files (Windows)
- Unable to connect to backup engine on devices with a custom localhost address
- Unable to remove default backup set
- Unable to restore
- Unable to restore specific files
- Understand and troubleshoot backing up open files with Windows VSS
- Understand and troubleshoot backup issues with Mac file watching services
- Understand and troubleshoot frequency and version settings
- Uninstall and reinstall the Code42 app
- Update file verification scan schedule
- User permissions requirements (Windows)
- Use the Code42 app on a device with limited resources
- Use the Code42 app with limited bandwidth
- What is not backing up
- What to do after receiving a backup alert
- Where are my files?
- Why are files "missing" from my backup selection?
- Why does the Code42 app show a different number of files than my computer?
- Windows file paths longer than 255 characters
- Code42 app reference
- Code42 app glossary
- Get started
- Version 4
- Backup
- Restore
- Configuring
- Troubleshooting
- Backups stall due to too many open files
- Best practices to improve CrashPlan cache performance
- Clear Windows 7 notification area icon cache
- Contacting backup server message prevents web restore
- Real-time changes not detected
- Red circle on restored Mac files (restricted permissions)
- Unable To open Zip file from web restore
- What is the difference between "Unable to connect to backup engine" And "Unable to connect, check your network?"
- Which Code42 app version am I using?
- Versions 6, 7, and 8
- How to use the Code42 support site
- Release notes
- Code42 app version 6.9 release notes
- Code42 app version 7.0 release notes
- Code42 app version 7.2 release notes
- Code42 app version 7.4 release notes
- Code42 app version 7.7 release notes
- Code42 app version 8.0 release notes
- Code42 cloud release notes
- Code42 Cloud Version 6.0
- Code42 Cloud Version 6.1
- Code42 cloud version 6.5
- Code42 Cloud Version 6.6
- Code42 Cloud Version 6.7
- Code42 Cloud Version 6.8
- Code42 cloud version 6.9.0 and 6.9.1 release notes
- Code42 Platform Version 5.4
- CrashPlan for Small Business release notes
- CrashPlan for Small Business version 6
- CrashPlan for Small Business version 6.5
- CrashPlan for Small Business version 6.6
- CrashPlan for Small Business version 6.7
- CrashPlan for Small Business version 6.8
- CrashPlan for Small Business version 6.9.0 and 6.9.1 release notes
- Code42 on-premises server and app release notes | Version 6.0
- Code42 on-premises server and app release notes | Version 6.5
- Code42 on-premises server and app release notes | Version 6.7
- Code42 on-premises server and app release notes | Version 6.8
- Code42 on-premises server and app version 7.0 release notes
- Previous version release notes
- Code42 Platform Version 4.1.4
- Code42 Platform Version 5.0
- Code42 Platform Version 5.1
- Code42 Platform Version 5.2
- Code42 Platform Version 5.3
- Code42 cloud 2019 release notes
- Code42 Public Cloud Version 5.0
- Code42 Public Cloud Version 5.1
- Code42 Public Cloud Version 5.2
- Code42 Public Cloud Version 5.3
- Code42 Public Cloud Version 5.4
- CrashPlan for Small Business 2019 release notes
- PROe Managed Appliance Version 2.0.1
- PROe Managed Appliance Version 3.0.3
- PROe Managed Appliance Version 3.3
- SharePlan Version 4.1.1
- SharePlan Version 4.1.3
- Search
- Site map
- Terms and conditions
- Code42 customer support resources
- Code42 enterprise support policy
- Code42 Managed Service Provider program FAQs
- Code42 product plans
- Code42 security advisories
- Arbitrary code execution on local Windows devices
- Arbitrary code execution on local Windows servers
- Arbitrary file creation on Code42 servers
- Permissions vulnerability in Code42 app on Linux
- Privilege Escalation in LoginToken API
- Untrusted data is executed as System via a PAC file read by CrashPlanService.exe
- Users can restore files to locations they do not have write access to
- Code42 status
- Code42 University policies
- CrashPlan for Small Business support policy
- Contact support: create a ticket, chat, or call
- Identify your product
- Policy notifications
- Report a security vulnerability to Code42
- Scheduled maintenance
- Send CrashPlan for Small Business log files to support
- Send logs to enterprise support
- Send system information to support
- Sign up for the enterprise customer portal
- Support plan name changes FAQ
- Technical Account Manager (TAM) details
- Compliance resources
- Legal terms and conditions
- Appliance maintenance addendum
- Cloud storage service level agreement
- Code42 reseller program agreement
- CrashPlan for Small Business Master services agreement
- Data processing addendum
- Information security addendum
- Master services agreement
- Previous agreements
- CrashPlan for Small Business EULA
- CrashPlan for Small Business Master services agreement April 1, 2019 through January 31, 2020
- CrashPlan for Small Business Master services agreement January 1, 2019 through March 31, 2019
- CrashPlan for Small Business Master services agreement October 1, 2018 through December 31, 2018
- CrashPlan PRO EULA from February 29, 2016
- EULA for Code42 Enterprise offerings
- EULA for Code42 Enterprise offerings from May 11, 2016
- EULA for Code42 perpetual offerings
- Master services agreement April 1, 2018 through September 30, 2018
- Master services agreement April 1, 2019 through January 31, 2020
- Master services agreement from July 15, 2017
- Master services agreement January 1, 2019 through March 31, 2019
- Master services agreement October 1, 2018 through December 31, 2018
- Trademark usage guidelines
- Open source licenses
- Open source licenses for Code42 app version 7.0
- Open source licenses for Code42 platform version 5.3
- Open source licenses for Code42 platform version 5.4
- Open source licenses for Code42 platform version 6.0
- Open source licenses for Code42 platform version 6.5
- Open source licenses for Code42 platform version 6.7
- Open source licenses for Code42 platform version 6.8
- Open source licenses for Code42 server version 7.0
- Platform support policy
- Operating system support policy
- Code42 for Enterprise supported operating systems update announcement on June 7, 2019
- Code42 for Enterprise supported operating systems update announcement on June 14, 2019
- Code42 for Enterprise supported operating systems update announcement on September 6, 2019
- Code42 for Enterprise supported operating systems update announcement on December 11, 2019
- Code42 for Enterprise supported operating systems update announcement on March 30, 2020
- CrashPlan for Small Business supported operating systems update announcement on June 6, 2019
- CrashPlan for Small Business supported operating systems update announcement on September 9, 2019
- CrashPlan for Small Business supported operating systems update announcement on December 12, 2019
- CrashPlan for Small Business supported operating systems update announcement on March 10, 2020
- Platform end of support for the Code42 app on Windows Server
- Platform end of support for CrashPlan for Small Business apps on OS X 10.9 and 10.10
- Platform end of support for Internet Explorer 11
- Platform retirement and end of support for Mac OS X Leopard 10.5
- Platform retirement and end of support for Mac OS X Snow Leopard 10.6
- Platform retirement and end of support for Windows Server 2003
- Platform retirement for Code42 servers on Mac operating systems
- Platform retirement for OS X Lion 10.7 and Mountain Lion 10.8
- Platform retirement for Windows XP and Windows Vista
- Solaris platform retirement
- Windows phone platform retirement
- Operating system support policy
- Product lifecycle policy
- 5.0 language retirement
- Code42 version policy
- CrashPlan for Small Business software version policy
- End of support for Code42 app version 6
- End of support for Code42 CrashPlan app version 5
- End of support for Code42 server version 4
- End of support for Code42 server version 5
- End of support for Code42 server version 6
- End of support for CrashPlan app version 4
- End of support for CrashPlan version 3
- End of support for port 4282 in the Code42 cloud
- End of support for the CrashPlan mobile app
- End of support for version 3.8.2010.2 and older
- Hardware end-of-life policy
- IP address updates in August 2020
- SharePlan end of sale and end of support
- Software version end-of-life policy
- Translation policy
- Code42 customer support resources
- Time