Site map
Who is this article for?
Incydr, yes.
CrashPlan for Enterprise, yes.
Code42 for Enterprise, yes.
CrashPlan for Small Business, yes.
Site map
- Administrator resources
- Cloud
- Planning and installing
- Administrator's guide to getting started with the Code42 environment
- Available languages for Code42 products
- Best practices for using Code42 with antivirus or EDR software
- Changes to the Code42 console in the Code42 cloud
- Code42 FAQs
- Code42 platform hardware and software requirements
- Considerations for defining your backup policies
- Getting started with Code42
- Implement Incydr: Introduction
- Introduction to Incydr
- IP addresses and ports used by the Code42 platform
- Manage app installations in your Code42 environment
- Add the Code42 app installer to a gold image
- Deployment script and command reference
- Deploy Code42 apps for manual sign on
- Deploy Code42 apps silently with local authentication
- Deploy Code42 apps silently with SSO
- Prepare to deploy Code42 client apps
- Prevent users from uninstalling the Code42 app
- Pre-stage the Code42 app upgrade
- Recommended Code42 console settings
- Security hardening best practices
- Set up your Code42 Managed Service Provider account
- Supported operating systems
- User device resources
- Configuring
- Activate Compliance Settings
- Add organizations for user management
- Add users from the Code42 console
- Allow Code42 access to Box
- Allow Code42 access to Gmail
- Allow Code42 access to Google Drive
- Allow Code42 access to Office 365 email
- Allow Code42 access to OneDrive
- Backup sets
- Install the Code42 app for multiple user accounts on one device
- Client customizations
- Cloud services overview
- Configure activity profiles
- Configure automated integrations
- Configure a legal hold
- Configure Code42 for use with Amazon WorkSpaces
- Configure Code42 for use with HIPAA
- Configure CPU usage in the Code42 console
- Configure device backup settings
- Configure DSCP
- Best practices for file exclusions and preservation policies
- Create and edit cases
- Create a legal hold matter
- Create a legal hold preservation policy
- Email services overview
- Enable File Metadata Collection
- Enable FIPS mode on Windows devices
- Enable endpoint monitoring for file exfiltration detection
- Exclude files from backup
- File Metadata Collection exclusions
- Get started with Code42 cloud backups
- Get started with your Code42 Managed Service Provider account
- Grant Code42 permissions to macOS devices
- How to integrate Code42 and Zapproved for eDiscovery
- Identity management
- Configure Azure for SSO in your Code42 environment
- Configure Google for SSO in your Code42 environment
- Configure InCommon for SSO in your Code42 environment
- Configure Microsoft AD FS for SSO in your Code42 cloud environment
- Configure Okta for SSO in your Code42 cloud environment
- Configure OneLogin for SSO in your Code42 cloud environment
- Configure PingOne for SSO in your Code42 cloud environment
- Configure Shibboleth for SSO in your Code42 cloud environment
- Introduction to single sign-on
- Reference information for including or excluding files from backup
- Introduction to adding data connections
- Introduction to SCIM provisioning
- Manage Code42 network traffic for remote employees
- Manage network bandwidth options
- Network resources
- Show or hide Code42 app visibility on user devices
- Two-factor authentication for local users
- Monitoring and managing
- Add departing employees
- Add high risk employees
- Add reference information to devices, users, and organizations
- Archive maintenance
- Back up and download Mac user and application preferences
- Best practices for defending against ransomware
- Best practices for protecting data when employees leave
- Block, deauthorize, and deactivate
- Code42 API resources
- Cases API
- Code42 API authentication methods
- Code42 API documentation viewers
- Code42 API examples on GitHub
- Code42 API integration with Splunk Enterprise
- Code42 API syntax and usage
- Customize applications monitored for file exfiltration
- Customize email templates
- Detection list management APIs
- Forensic Search API
- Introduction to the Code42 API
- Manage security alerts with the Code42 API
- Sample uses of the Code42 API
- Search Audit Log events with the Code42 API
- Tools for interacting with the Code42 API
- Use the Code42 API to automate push restores
- Use the Code42 API to set SAML attributes
- View device backup status with the Code42 API
- Code42 app for Splunk Phantom
- Code42 directory sync report and errors
- Code42 for IBM Resilient
- Code42 for IBM Resilient customization settings
- Code42 for Splunk (Legacy) app reference
- Code42 Insider Threat app for Splunk reference
- Code42 integrations resources
- Code42 security architecture
- Cold storage
- Collect files from a legal hold
- Configure a Vault server to hold your Code42 archive keystore
- Deactivate and reactivate users and devices
- Deauthorize and resume monitoring a cloud or email service
- Detect and respond to insider risks
- eDiscovery integration guide
- File and folder hierarchy
- Forensic Search file categories
- Forensic Search resources
- Forensic Search use cases
- How Code42 handles your encryption keys
- How Code42 User Directory Sync works
- Create and manage alerts
- Identify and resolve device issues in the Code42 console
- Identify Code42 app versions on user devices
- Import CSV reports to Microsoft Excel
- Initial file metadata collection scan FAQs
- Install and manage the Code42 app for Cortex XSOAR
- Install and manage the Code42 for Splunk (Legacy) app
- Install and manage the Code42 Insider Threat app for Splunk
- Integrate Code42 with LogRhythm
- Integrate Code42 with Sumo Logic
- Introduction to py42, the Code42 Python SDK
- Introduction to risk indicators
- Introduction to the Code42 command-line interface
- Manage user roles
- Manage your archive keystore
- Monitor your Code42 environment health
- Protect your data when a device is lost or stolen
- Purge cold storage
- Use reports to monitor your environment
- Restore files from the Code42 console
- Retrieve device logs from the Code42 console
- Review unusual file activity with the Risk Exposure dashboard
- Roles reference
- Role assignment use cases
- Search file activity with Forensic Search
- Secure data throughout employee tenure
- Training course: Detecting risk with Code42 Incydr
- Training course: Forensic Search
- Upgrade Vault
- Users and organizations resources
- Code42 User Directory Sync resources
- Use Code42 to simplify device migration
- View Audit Log events in the Code42 console
- View legal hold events
- Troubleshooting
- Accept new permissions for Code42 in your OneDrive environment
- Backup occurs over excluded wireless networks connected to VPN
- Backup speed does not match available bandwidth
- Code42 app repeatedly restarts backup or restore
- Conflict detected in endpoint monitoring settings and activity profile
- Device backup alerts
- Device cannot connect due to deep packet inspection
- Endpoint monitoring not compatible with upgraded encryption settings
- Error deleting activity profile
- File restore process and restore speeds
- File selection shows 0 MB selected
- Incorrect capitalization in the file selection
- Migrate Activity Notification profiles to alerts
- Real-time changes not detected due to case sensitivity
- Recover from ransomware
- Resolve accidental uploads to iCloud
- Resolve devices marked as duplicate
- Resolve endpoints that are not reporting security events
- Resolve extreme scale from large manifest files
- Web restore troubleshooting tips
- Why does the Code42 app show a different amount of storage used than the Code42 console?
- Subscriptions
- Code42 console reference
- Code42 console overview
- Account Information reference
- Alerts reference
- App Downloads reference
- Archive keystore reference
- Audit Log reference
- Organizations - Device Backup Defaults - Reporting settings reference
- Backup status report reference
- Cases reference
- Changes to the Code42 console navigation
- Client Management Customizations reference guide
- Client Management Updates reference guide
- Code42 console command-line interface reference
- Code42 console restore reference
- Support Access reference
- Backup Usage reference
- Data Connections reference
- Data Preferences reference
- Departing Employees reference
- Deployment policies reference
- Devices reference
- Organizations - Device Backup Defaults - Backup settings reference
- Organizations - Device Backup Defaults - General settings reference
- Organizations - Device Backup Defaults - Network settings reference
- Organizations - Device Backup Defaults - Security settings reference
- Device Status report reference
- Endpoint dashboard reference
- Endpoint Monitoring settings reference
- Forensic Search reference guide
- High Risk Employees reference
- Identity management reference
- Legal Hold reference
- My Profile reference
- Organizations reference
- Organization Backup report reference
- Reporting reference
- Risk Exposure dashboard reference
- Users reference
- User Activity and Activity Notifications reference
- User Backup report reference
- User Profile reference
- Administrator resources glossary
- Planning and installing
- Versions 6, 7, and 8
- Planning and installing
- Administrator's guide to Code42 app version 6 and later
- Administrator's guide to getting started with the Code42 environment
- Available languages for Code42 products
- Best practices for using Code42 with antivirus or EDR software
- Code42 FAQs
- Code42 platform hardware and software requirements
- Code42 server and app downloads
- Considerations for defining your backup policies
- Deploy Code42 with Windows SCCM
- Install the Code42 platform (on-premises)
- IP addresses and ports used by the Code42 platform
- Key considerations when planning your Code42 environment
- Manage app installations in your Code42 environment
- Add the Code42 app installer to a gold image
- Deployment script and command reference
- Deploy Code42 apps for manual sign on
- Deploy Code42 apps silently with LDAP
- Deploy Code42 apps silently with local authentication
- Deploy Code42 apps silently with SSO
- Prepare to deploy Code42 client apps
- Prevent users from uninstalling the Code42 app
- Pre-stage the Code42 app upgrade
- Upgrade client deployment to version 6.5 or later
- PostgreSQL upgrade on Red Hat
- Security hardening best practices
- Archive encryption key security
- Change the Code42 server internal database password
- Configure denial-of-service filter settings
- Configure the CORS domain allowlist for web applications
- Configure TLS strict certificate validation
- Disable data key sharing
- Disable older protocols and cipher suites
- Enforce HTTPS access
- Set up a multi-server test environment
- Set up a single-server test environment
- Supported operating systems
- Uninstall the Code42 server
- Upgrade the Code42 app from version 4.x to version 6.x and later
- Upgrade your on-premises environment
- Use PostgreSQL in your Code42 environment
- Configuring
- Activate Compliance Settings
- Add organizations for user management
- Add storage
- Add users from the Code42 console
- Backup sets
- Back up multiple user accounts on one device
- Client customizations
- Code42 server configuration recommendations
- Configure activity profiles
- Configure a legal hold
- Configure Code42 for use with HIPAA
- Configure CPU usage for backup in the Code42 console
- Configure device backup settings
- Configure device networks
- Configure DSCP
- Best practices for file exclusions and preservation policies
- Configure network overrides
- Configure port forwarding in your Code42 environment
- Configure your Code42 environment to use syslog
- Configure your Code42 server to accept longer encryption keys
- Create a legal hold matter
- Create a legal hold preservation policy
- Customize your Code42 console
- Disable endpoint monitoring
- Enable data balancing
- Enable FIPS mode on Windows devices
- Enable endpoint monitoring for file exfiltration detection
- Exclude files from backup
- How to integrate Code42 and Zapproved for eDiscovery
- How to use both IPv4 and IPv6 in your Code42 environment
- How to use RADIUS and LDAP together
- On-premises authority with Code42 cloud storage
- Identity management
- Configure Azure for SSO in your Code42 environment
- Configure Google for SSO in your Code42 environment
- Configure InCommon for SSO in your Code42 environment
- Configure Microsoft AD FS for SSO in your Code42 environment
- Configure Okta for SSO in your Code42 environment
- Configure OneLogin for SSO in your Code42 environment
- Configure PingOne for SSO in your Code42 environment
- Configure Shibboleth for SSO in your Code42 environment
- Configure system properties for SSO
- How to use single sign-on and LDAP together
- Introduction to single sign-on
- Replace your single sign-on certificate
- Update the single sign-on certificate for Code42
- View single sign-on logs
- Reference information for including or excluding files from backup
- Increase Java heap space
- Increase server workload capacity
- Install a CA-signed SSL certificate with the Java keytool
- Install a CA-signed SSL/TLS certificate with KeyStore Explorer
- Integrate with LDAP for user authentication
- Manage network bandwidth options
- Manual secure keystore for server database
- Multiple RADIUS servers with two-factor authentication
- Offer additional destinations
- Protect your Code42 server database with automatic secure keystore
- Remove a provider cloud destination
- Seed archives to your on-premises environment
- Set up RADIUS
- Show or hide Code42 app visibility on user devices
- Switch to cloud storage from on-premises storage
- TLS messaging
- Two-factor authentication for local users
- Install a CA-signed SSL certificate with OpenSSL
- Monitoring and managing
- Add clients to your Code42 environment
- Add reference information to devices, users, and organizations
- Archive maintenance
- Back up and download Mac user and application preferences
- Back up Code42 server database dumps to another location
- Best practices for custom roles and permissions
- Best practices for defending against ransomware
- Best practices for protecting data when employees leave
- Block, deauthorize, and deactivate
- Change a Code42 server's network address
- Code42 API resources
- Code42 API authentication methods
- Code42 API documentation viewers
- Code42 API examples on GitHub
- Code42 API integration with Splunk Enterprise
- Code42 API resources supporting CORS
- Code42 API syntax and usage
- Configure network-based device backup rates with the Code42 API
- Customize applications monitored for file exfiltration
- Customize email templates
- Introduction to the Code42 API
- Monitor restore activity with the Code42 API
- Sample uses of the Code42 API
- Tools for interacting with the Code42 API
- Use the Code42 API to automate push restores
- Use the Code42 API to set SAML attributes
- View device backup status with the Code42 API
- Code42 app for Splunk Phantom
- Code42 for Splunk (Legacy) app reference
- Cold storage
- Collect files from a legal hold
- Configure secure delete
- Control computer-to-computer backup
- Deactivate and reactivate users and devices
- Best practices for using Code42 to address insider risk
- eDiscovery integration guide
- File and folder hierarchy
- How LDAP sync works
- Identify and resolve device issues in the Code42 console
- Identify Code42 app versions on user devices
- Import CSV reports to Microsoft Excel
- Install and manage the Code42 for Splunk (Legacy) app
- Integrate your Code42 environment with complex LDAP directory structures
- Manage space when disk runs low
- Manage user roles
- Migrate archives between store points
- Move a store point
- Protect your data when a device is lost or stolen
- Purge cold storage
- Replace an inaccessible store point
- Use reports and alerts to monitor your environment
- Restore files from the Code42 console
- Roles reference
- Role assignment use cases
- Upgrade to the Code42 Cloud
- User management with LDAP integration
- Use Code42 to simplify device migration
- View legal hold events
- Troubleshooting
- Code42 platform alerts
- Active SSO identity provider removed from federation
- Admin password unchanged
- Alert recipients missing
- Corrupt archive
- Database export failure
- Database restore cleanup needed
- Destination is offline
- Device backup critical
- Device backup warning
- Directory sync deactivate
- Email expired
- Job failed
- LDAP connection problem
- Mail server connection problem
- Provider destination stopped accepting application
- RADIUS connection problem
- Scheduled Job: Service Provider Certificate Renewal on server has failed
- Server offline
- Server version conflict
- SSO identity provider metadata URL unavailable
- SSO IDP does not support HTTP POST
- SSO IDP metadata parse failure
- SSO username attribute not found
- Store point offline
- Store point space critical
- Store point space warning
- Unable to contact Code42 licensing server
- Backup occurs over excluded wireless networks connected to VPN
- Backup speed does not match available bandwidth
- Clear the Code42 server email queue
- Code42 server command line tools
- Code42 server does not restart after Linux reboots or upgrades
- Code42 server does not start and shows an "invalid server installation" error
- Code42 server on Linux unable to download JRE
- Code42 server stalls due to too many open files
- Conflict detected in endpoint monitoring settings and activity profile
- Enable JavaScript for the Code42 console
- Endpoint monitoring not compatible with upgraded encryption settings
- Error deleting activity profile
- External mail server not sending emails
- File restore process and restore speeds
- File selection shows 0 MB selected
- How to find your Code42 server address
- Improve performance when pushing client configuration changes
- Incorrect capitalization in the file selection
- Linux Code42 app unable to download JRE
- Missing Security Center activity results
- Real-time changes not detected due to case sensitivity
- Reconfigure incorrect port settings with network redirection
- Recover a storage server
- Recover from ransomware
- Recover your Code42 server to a previous state
- Replace an existing server
- Resolve devices marked as duplicate
- Slow restores due to small network buffer size
- Stop and start the Code42 server
- Storage server does not start after reinstalling the Code42 environment
- System error in Code42 console after server IP address change
- Troubleshoot LDAP
- Troubleshoot Microsoft AD FS SSO
- Troubleshoot seeding to your on-premises environment
- "Unable to login to server" error when performing a web restore
- Unable to remove a destination
- Unable to remove a provider destination
- Unable to sign in to the Code42 app on a new device
- Upgrade Java for your Code42 server
- Upgrade non-English Windows devices
- Users cannot restore from the Code42 app
- Users with custom roles cannot perform web restores
- View Code42 server log files
- Web restores from the Code42 cloud fail without SSL
- Web restore troubleshooting tips
- Why does the Code42 app show a different amount of storage used than the Code42 console?
- Code42 platform alerts
- Subscriptions
- Code42 console reference
- Code42 console overview
- Alerts reference
- App Downloads reference
- Backup Reporting reference
- Backup status report reference
- Client Management Customizations reference guide
- Code42 console command-line interface reference
- Code42 console restore reference
- Dashboard reference
- Deployment policies reference
- Destination Status report reference
- Devices reference
- Device Backup - Backup settings reference
- Device Backup - General settings reference
- Device Backup - Network settings reference
- Device Backup - Security settings reference
- Device Networks settings reference
- Device Status report reference
- Endpoint Monitoring settings reference
- LDAP reference
- Legal Hold reference
- My Profile reference
- Notifications settings reference
- Organizations reference
- Organization Backup report reference
- Organization settings reference
- Reporting web app reference
- Security settings reference
- Server settings reference
- Storage - Destinations reference
- Storage - Servers reference
- Storage - Store Points reference
- Subscriptions reference
- Users reference
- User Activity and Activity Notifications reference
- User Backup report reference
- Administrator resources glossary
- Planning and installing
- Version 5
- Planning and installing
- Upgrade your on-premises environment
- Best practices for upgrading devices (Code42 server version 5.2.x and earlier)
- Upgrade to version 5.3.0 from version 5.1.x or 5.2.x
- Upgrade to version 5.3.1
- Upgrade to version 5.4.1
- Upgrade to version 5.4.2
- Upgrade to version 5.4.3
- Upgrade to version 5.4.4
- Upgrading Version 4.3.4.1 To 5.0.3
- Upgrading Version 4.3.4.x To 5.0.1
- Upgrading Version 4.3.5.x To 5.0.3
- Upgrading Version 5.0.x To 5.0.3
- Upgrade your on-premises environment
- Planning and installing
- Version 4
- Planning and installing
- Upgrade your on-premises environment
- Upgrade the CrashPlan app on Mac OS X Leopard 10.5
- Upgrade Version 4.1.2 To 4.1.3
- Upgrade Version 4.1.4 To 4.1.5.1
- Upgrade Version 4.1.5.1 To Version 4.1.6
- Upgrade Version 4.1.5 to Version 4.1.5.1
- Upgrading Version 3.6.5.x To Version 4.1.8.1
- Upgrading Version 4.1.6.3 To 4.2.3.1
- Upgrading Version 4.1.6 To Version 4.1.6.3
- Upgrading Version 4.1.8.x To 4.2.3.1
- Upgrading Version 4.2.3.x To 4.3.4.1
- Upgrading Version 4.2.x To 4.2.3.1
- Upgrading Version 4.3.x To 4.3.4.1
- Upgrade your on-premises environment
- Troubleshooting
- Planning and installing
- Version 3
- Planning And Installing
- Upgrade your on-premises environment
- Upgrade Version 3.6.1.x to 3.6.1.4
- Upgrade Version 3.6.2.1 To 3.6.3.1
- Upgrade Version 3.6.3.1 To 3.6.3.2
- Upgrade Version 3.6.3.1 To 3.6.4.1
- Upgrade Version 3.6.3.2 To 3.6.4.1
- Upgrade Version 3.6.4 To 3.6.4.1
- Upgrading Versions 3.6.4.x And 3.6.5 To Version 3.6.5.1
- Version 3.4.X To 3.5.1.1 Licensing Model FAQ
- Upgrade your on-premises environment
- Troubleshooting
- Planning And Installing
- Identify your Code42 environment type and version
- Cloud
- Using the app
- Versions 6, 7, and 8
- Get started
- Changes to the Code42 app beginning in version 6
- Check the status of your backup
- Code42 app system requirements
- Create your account in the Code42 app
- Install the Code42 app
- Open the Code42 app
- Optimize energy settings
- Sign in to the Code42 console
- Sign up with newly deployed Code42 app
- Uninstall the Code42 app
- Backup
- Back up and restore Adobe Lightroom
- Back up applications
- Back up cloud services
- Back up Dropbox
- Back up encrypted files and locations
- Back up Evernote
- Back up external hard drives
- Back up Google Drive files
- Back up Microsoft OneDrive files
- Back up Microsoft Outlook data
- Back up networked storage or NAS devices
- Back up open files and databases
- Back up the AppData folder in Windows
- Back up to an external drive
- Back up virtual machines and separate boot partitions
- Code42 app cache files
- Compare cloud backup and enterprise file sync and share
- Compression and your backup
- Deduplication and your backup
- File verification scan
- How backup works
- Manually start a backup
- Photographer's backup guide
- Synchronization and your backup
- What should you back up?
- Restore files
- Download files after replacing a drive
- Download files from an external drive to a new device or drive
- Restore files from the Code42 app
- Download files from the web
- How file decryption works during downloads
- Restore Apple Mail
- Restore Microsoft Outlook data
- Restore Mozilla Firefox bookmarks and settings
- Restore Safari bookmarks and settings
- Restore your iTunes library
- Retain and download deleted files
- Supported metadata
- Configuring
- Archive encryption key security: Advice for users
- Attach an archive
- Change the file selection
- Change the language setting
- Change your archive key password
- Change your Code42 password
- Choose multiple destinations
- Code42 app and Time Machine
- Code42 app version 8.2.0 changes to application and service names
- Computer identities: How they work
- Create a new archive key password
- Create backup sets
- Delete a backup archive
- Delete files from your backup archive
- Exclude networks used for backup
- Exclude or filter files using file type and regular expressions (regex)
- How to use soft and hard links with the Code42 app
- Move and rename files in your backup selection
- Move a backup archive to a new folder or drive
- Multiple backup sets with a single destination
- Pause backups and downloads
- Rename your device backup
- Replace a device with a different operating system or file system
- Replace the correct device
- Replace your device
- Set and answer a recovery question
- Sign out of the Code42 app
- Specify version settings
- Unsupported Code42 app configurations
- Upgrade Code42 app security to archive key password
- Upgrade Code42 app security to custom key
- View your backed-up files
- Troubleshooting
- Adjust Code42 app settings for memory usage with large backups
- Assign your computer a new ID
- Cannot access Code42 app logs on Mac
- Cannot connect to background service
- Cannot connect to destination
- Cannot open Code42 app due to uncaught exception error
- Can't find files after replacing a device
- Clear the Code42 app cache
- Code42 app and Mac metadata
- Code42 app and QuickBooks
- Code42 app does not restart after Linux reboots or upgrades
- Code42 app does not run
- Code42 app installer does not open on some Windows installations
- Code42 app prompts for archive key password or custom key at startup
- Code42 app status messages
- Code42 commands
- Connection shows network blocked
- Connect to Code42 cloud destinations from a proxy server
- Destination unavailable
- Disable computer-to-computer backup
- External drives appear not selected for backup on Mac
- External drive stops backing up on Mac
- File selection shows 0MB selected
- Forgot your archive key password or custom encryption key?
- How does the Code42 app detect away and present settings?
- How to combine email reports
- Installing the Code42 app prompts for access to contacts, calendar, and tasks
- Is my backup starting over?
- Known conflicts with the Code42 app
- Linux real-time file watching errors
- macOS not backing up files with personal data
- Mac Migration Assistant, Time Machine, and the Code42 app
- Preserve non-English characters in filenames during a web restore
- Prevent unwanted OneDrive file downloads
- Read Code42 app log files
- Recover files infected by CryptoLocker or CryptoWall
- Recover from viruses and malware
- Renamed or "missing" external drive stops backup
- Resolve JET Runtime unrecoverable error
- Restore files during synchronization
- Speed up your backup
- Stop and start the Code42 app service
- Test your network connection
- Troubleshoot backups of Microsoft Outlook data
- Unable to back up files (Linux)
- Unable to back up files (Mac)
- Unable to back up files (Windows)
- Unable to connect to backup engine on devices with a custom localhost address
- Unable to remove default backup set
- Unable to restore
- Unable to restore specific files
- Understand and troubleshoot backing up open files with Windows VSS
- Understand and troubleshoot backup issues with Mac file watching services
- Understand and troubleshoot frequency and version settings
- Uninstall and reinstall the Code42 app
- Update file verification scan schedule
- User permissions requirements (Windows)
- Use the Code42 app on a device with limited resources
- Use the Code42 app with limited bandwidth
- What to do after receiving a backup alert
- Where are my files?
- Why are files "missing" from my backup selection?
- Why does the Code42 app show a different number of files than my computer?
- Windows file paths longer than 255 characters
- Code42 app reference
- Code42 app glossary
- Get started
- Version 4
- Backup
- Restore
- Configuring
- Troubleshooting
- Backups stall due to too many open files
- Best practices to improve CrashPlan cache performance
- Clear Windows 7 notification area icon cache
- Contacting backup server message prevents web restore
- Real-time changes not detected
- Red circle on restored Mac files (restricted permissions)
- Unable To open Zip file from web restore
- What is the difference between "Unable to connect to backup engine" And "Unable to connect, check your network?"
- Which Code42 app version am I using?
- Versions 6, 7, and 8
- Release notes
- Code42 app version 7.0 release notes
- Code42 app version 7.2 release notes
- Code42 app version 7.4 release notes
- Code42 app version 7.7 release notes
- Code42 app version 8.0 release notes
- Code42 app version 8.2 release notes
- Code42 app version 8.5 release notes
- Code42 app version 8.6 release notes
- Code42 cloud release notes
- CrashPlan for Small Business release notes
- Code42 on-premises server and app version 7.0 release notes
- Code42 on-premises server and app version 8.2 release notes
- Previous version release notes
- Search
- Site map
- CrashPlan for Small Business
- Get started with CrashPlan for Small Business
- Add or remove a computer from your CrashPlan for Small Business account
- Add users from the Code42 console for CrashPlan for Small Business
- Install CrashPlan for Small Business for multiple user accounts on one device
- Considerations for defining your CrashPlan for Small Business backup policies
- CrashPlan for Small Business FAQs
- CrashPlan for Small Business requirements
- CrashPlan for Small Business server backup guide
- CrashPlan for Small Business supported operating systems
- CrashPlan for Small Business videos
- Download and install CrashPlan for Small Business
- CrashPlan for Small Business encryption information
- Install and uninstall the CrashPlan for Small Business mobile app
- Next steps after setting up CrashPlan for Small Business
- Open the Code42 app for CrashPlan for Small Business
- Optimize energy settings for CrashPlan for Small Business
- Set up CrashPlan for Small Business
- Sign in to the Code42 console for CrashPlan for Small Business
- Start your CrashPlan for Small Business free trial
- Two-factor authentication for CrashPlan for Small Business
- Uninstall CrashPlan for Small Business
- Use CrashPlan for Small Business to defend against ransomware
- Use CrashPlan for Small Business to protect data when employees leave
- Restore files with CrashPlan for Small Business
- Download files after replacing a drive using CrashPlan for Small Business
- Download files from an external drive to a new device or drive using CrashPlan for Small Business
- Download files from the Code42 app for CrashPlan for Small Business
- Download files from the CrashPlan for Small Business mobile app
- Download files from the web using CrashPlan for Small Business
- How CrashPlan for Small Business file decryption works during downloads
- Restore Apple Mail using CrashPlan for Small Business
- Restore Microsoft Outlook data using CrashPlan for Small Business
- Restore Mozilla Firefox bookmarks and settings using CrashPlan for Small Business
- Restore Safari bookmarks and settings using CrashPlan for Small Business
- Restore your iTunes library using CrashPlan for Small Business
- Retain and download deleted files using CrashPlan for Small Business
- CrashPlan for Small Business supported metadata
- Where are my files? (CrashPlan for Small Business)
- Troubleshooting CrashPlan for Small Business
- 32-bit Code42 app does not run on 64-bit Windows system (CrashPlan for Small Business)
- Add a CrashPlan for Small Business cloud destination
- Adjust Code42 app settings for memory usage with large backups (CrashPlan for Small Business)
- Assign your computer a new ID (CrashPlan for Small Business)
- Cannot connect to background service in CrashPlan for Small Business
- Cannot connect to destination (CrashPlan for Small Business)
- Cannot open Code42 app due to uncaught exception error (CrashPlan for Small Business)
- Can't find files after replacing a device using CrashPlan for Small Business
- Check the status of your backup in CrashPlan for Small Business
- Clear the Code42 app cache (CrashPlan for Small Business)
- Code42 app does not restart after Linux reboots or upgrades (CrashPlan for Small Business)
- Code42 app does not run (CrashPlan for Small Business)
- Code42 app does not run on 64-bit system (CrashPlan for Small Business)
- Code42 app status messages in CrashPlan for Small Business
- Code42 app version 8.2.0 changes to application and service names for CrashPlan for Small Business
- Code42 app repeatedly restarts backup or restore (CrashPlan for Small Business)
- Code42 commands for CrashPlan for Small Business
- Combine CrashPlan for Small Business email reports
- Connection shows network blocked (CrashPlan for Small Business)
- Connect to CrashPlan PRO Online
- Destination unavailable
- External drive stops backing up on Mac (CrashPlan for Small Business)
- File selection shows 0MB selected (CrashPlan for Small Business)
- Forgot your archive key password or custom encryption key? (CrashPlan for Small Business)
- How does the Code42 app detect away and present settings? (CrashPlan for Small Business)
- Incorrect capitalization in the file selection (CrashPlan for Small Business)
- Installing the Code42 app prompts for access to contacts, calendar, and tasks (CrashPlan for Small Business)
- Is my CrashPlan for Small Business backup starting over?
- Known conflicts with the Code42 app for CrashPlan for Small Business
- Linux real-time file watching errors in CrashPlan for Small Business
- macOS not backing up files with personal data in CrashPlan for Small Business
- Mac Migration Assistant, Time Machine, and the Code42 app for CrashPlan for Small Business
- Read Code42 app log files (CrashPlan for Small Business)
- Recover from ransomware using CrashPlan for Small Business
- Recover from viruses and malware using CrashPlan for Small Business
- Renamed or "missing" external drive stops backup (CrashPlan for Small Business)
- Resolve extreme scale from large manifest files for CrashPlan for Small Business
- Review your CrashPlan for Small Business support tickets
- Speed up your backup using CrashPlan for Small Business
- Stop and start the Code42 app service (CrashPlan for Small Business)
- Test your network connection (CrashPlan for Small Business)
- Troubleshoot backups of Microsoft Outlook data with CrashPlan for Small Business
- Unable to back up files (Linux)
- Unable to back up files with CrashPlan for Small Business (Mac)
- Unable to back up files (Windows)
- Unable to remove default backup set in CrashPlan for Small Business
- Unable to restore using CrashPlan for Small Business
- Unable to restore specific files using CrashPlan for Small Business
- Understand and troubleshoot backing up open files with Windows VSS (CrashPlan for Small Business)
- Understand and troubleshoot backup issues with Mac file watching services (CrashPlan for Small Business)
- Understand and troubleshoot frequency and version settings (CrashPlan for Small Business)
- Uninstall and reinstall the Code42 app for CrashPlan for Small Business
- Update file verification scan schedule (CrashPlan for Small Business)
- Windows user permissions requirements for CrashPlan for Small Business
- Use the Code42 app on a device with limited resources (CrashPlan for Small Business)
- Use the Code42 app with limited bandwidth (CrashPlan for Small Business)
- What is not backing up (CrashPlan for Small Business)
- What to do after receiving a backup alert for CrashPlan for Small Business
- Why are files "missing" from my backup selection in CrashPlan for Small Business?
- Why does the Code42 app show a different number of files than my computer? (CrashPlan for Small Business)
- Windows file paths longer than 255 characters (CrashPlan for Small Business)
- Configuring CrashPlan for Small Business
- Code42 console for CrashPlan for Small Business overview
- CrashPlan for Small Business App Downloads reference
- Archive maintenance in CrashPlan for Small Business
- Available languages for CrashPlan for Small Business
- Device Backup Defaults - Reporting settings reference (CrashPlan for Small Business)
- Backup sets (CrashPlan for Small Business)
- Back up and download Mac user and application preferences using CrashPlan for Small Business
- Back up and restore Adobe Lightroom using CrashPlan for Small Business
- Back up applications with CrashPlan for Small Business
- Back up cloud services using CrashPlan for Small Business
- Back up Dropbox using CrashPlan for Small Business
- Back up encrypted files and locations with CrashPlan for Small Business
- Back up Evernote using CrashPlan for Small Business
- Back up external hard drives using CrashPlan for Small Business
- Back up Google Drive files using CrashPlan for Small Business
- Back up Microsoft OneDrive files using CrashPlan for Small Business
- Back up Microsoft Outlook data with CrashPlan for Small Business
- Back up networked storage or NAS devices with CrashPlan for Small Business
- Back up open files and databases using CrashPlan for Small Business
- Back up the AppData folder in Windows (CrashPlan for Small Business)
- Back up to an external drive with CrashPlan for Small Business
- Back up virtual machines and separate boot partitions using CrashPlan for Small Business
- Block, deauthorize, and deactivate users and devices in CrashPlan for Small Business
- Change the file selection (CrashPlan for Small Business)
- Change the language setting in CrashPlan for Small Business
- Change your CrashPlan for Small Business password
- Change your CrashPlan for Small Business account email address
- Choose multiple destinations for CrashPlan for Small Business
- Code42 app and Time Machine (CrashPlan for Small Business)
- Code42 app cache files (CrashPlan for Small Business)
- Code42 app reference for CrashPlan for Small Business
- Compare cloud backup and enterprise file sync and share (CrashPlan for Small Business)
- Computer identities: How they work (CrashPlan for Small Business)
- Configure device backup settings in CrashPlan for Small Business
- CrashPlan for Small Business Account reference
- CrashPlan for Small Business Backup Status Report for administrators
- CrashPlan for Small Business Dashboard reference
- CrashPlan for Small Business Devices reference
- CrashPlan for Small Business Device Backup reference
- CrashPlan for Small Business files and paths
- CrashPlan for Small Business My Profile reference
- CrashPlan for Small Business Reporting reference
- CrashPlan for Small Business Sign in reference
- CrashPlan for Small Business Users reference
- How data deduplication works (CrashPlan for Small Business)
- Deactivate and reactivate users and devices in CrashPlan for Small Business
- Delete a CrashPlan for Small Business backup archive
- Delete files from your CrashPlan for Small Business backup archive
- Device Backup Defaults - General settings reference (CrashPlan for Small Business)
- Device Backup Defaults - Network settings reference (CrashPlan for Small Business)
- Device Backup Defaults - Security settings reference (CrashPlan for Small Business)
- Exclude files from backup for Small Business
- Exclude networks used for backup (CrashPlan for Small Business)
- Exclude or filter files using file type and regular expressions (regex) in CrashPlan for Small Business
- File verification scan (CrashPlan for Small Business)
- CrashPlan for Small Business administrator resources glossary
- How CrashPlan for Small Business backup works
- How to use soft and hard links with the Code42 app in CrashPlan for Small Business
- Reference information for including or excluding files from backup using CrashPlan for Small Business
- Mac Migration Assistant, Time Machine, and the Code42 app (CrashPlan for Small Business)
- Manually start a CrashPlan for Small Business backup
- Move and rename files in your CrashPlan for Small Business backup selection
- Move a CrashPlan for Small Business backup archive to a new folder or drive
- Pause CrashPlan for Small Business backups and downloads
- Photographer's backup guide for CrashPlan for Small Business
- Protect your data when a device is lost or stolen (CrashPlan for Small Business)
- Replace a device with a different operating system or file system
- Replace your device using CrashPlan for Small Business
- Specify CrashPlan for Small Business version settings
- Unsupported Code42 app configurations (CrashPlan for Small Business)
- Use CrashPlan for Small Business to simplify device migration
- View your backed-up files with CrashPlan for Small Business
- What should you back up with CrashPlan for Small Business?
- Your CrashPlan for Small Business backup status report
- CrashPlan for Small Business subscriptions
- Cancel your CrashPlan for Small Business subscription
- Change your CrashPlan for Small Business subscription administrator
- CrashPlan for Small Business automatically subscribes after trial
- CrashPlan for Small Business subscription changes FAQ
- CrashPlan for Small Business subscription overview
- Data retention policy for CrashPlan for Small Business
- Re-subscribe to CrashPlan for Small Business
- Tax exemption information for CrashPlan for Small Business
- Unable to sign up for CrashPlan for Small Business free trial
- Update your CrashPlan for Small Business billing information
- View CrashPlan for Small Business receipts
- Get started with CrashPlan for Small Business
- Terms and conditions
- Code42 customer support resources
- Code42 enterprise support policy
- Code42 Managed Service Provider program FAQs
- Code42 product plans
- Code42 response to industry security incidents
- Code42 security advisories
- Arbitrary code execution on local Windows devices
- Arbitrary code execution on local Windows servers
- Arbitrary file creation on Code42 servers
- Permissions vulnerability in Code42 app on Linux
- Privilege Escalation in LoginToken API
- Remote code execution on Code42 servers
- Untrusted data is executed as System via a PAC file read by CrashPlanService.exe
- Users can restore files to locations they do not have write access to
- Code42 status
- Code42 University policies
- CrashPlan for Small Business support policy
- Differences between your Code42 accounts
- Contact support: create a ticket, chat, or call
- Identify your product
- Policy notifications
- Report a security vulnerability to Code42
- Scheduled maintenance
- Send CrashPlan for Small Business log files to support
- Send logs to enterprise support
- Send system information to support
- Sign up for the enterprise customer portal
- Support plan name changes FAQ
- Technical Account Manager (TAM) details
- Compliance resources
- Code42 and FedRAMP compliance
- Code42 and GDPR compliance
- Code42 and HIPAA compliance
- Code42 authorized subprocessors
- FAQs about law enforcement requests for Code42 customer information
- Obtain a BAA with Code42
- Obtain a W-9 for CrashPlan for Small Business
- EU - US. Privacy Shield Framework invalidation update for CrashPlan for Small Business - July 2020
- Legal terms and conditions
- Appliance maintenance addendum
- Code42 one-time resale agreement
- Code42 reseller program agreement
- CrashPlan for Small Business Master services agreement
- Data processing addendum
- Information security addendum
- Master services agreement
- Previous agreements
- CrashPlan for Small Business EULA
- CrashPlan for Small Business Master services agreement April 1, 2019 through January 31, 2020
- CrashPlan for Small Business Master services agreement January 1, 2019 through March 31, 2019
- CrashPlan for Small Business Master services agreement October 1, 2018 through December 31, 2018
- CrashPlan PRO EULA from February 29, 2016
- EULA for Code42 Enterprise offerings
- EULA for Code42 Enterprise offerings from May 11, 2016
- EULA for Code42 perpetual offerings
- Master services agreement April 1, 2018 through September 30, 2018
- Master services agreement April 1, 2019 through January 31, 2020
- Master services agreement from July 15, 2017
- Master services agreement January 1, 2019 through March 31, 2019
- Master services agreement October 1, 2018 through December 31, 2018
- Service level agreement
- Trademark usage guidelines
- Open source licenses
- Open source licenses for Code42 app version 7.0
- Open source licenses for Code42 app version 8.0
- Open source licenses for Code42 platform version 5.3
- Open source licenses for Code42 platform version 5.4
- Open source licenses for Code42 platform version 6.0
- Open source licenses for Code42 platform version 6.5
- Open source licenses for Code42 platform version 6.7
- Open source licenses for Code42 platform version 6.8
- Open source licenses for Code42 server version 7.0
- Open source licenses for Code42 server version 8.0
- Platform support policy
- Operating system support policy
- Code42 for Enterprise supported operating systems update announcement on June 7, 2019
- Code42 for Enterprise supported operating systems update announcement on June 14, 2019
- Code42 for Enterprise supported operating systems update announcement on September 6, 2019
- Code42 for Enterprise supported operating systems update announcement on December 11, 2019
- Code42 for Enterprise supported operating systems update announcement on March 30, 2020
- Code42 for Enterprise supported operating systems update announcement on June 25 2020
- Code42 for Enterprise supported operating systems update announcement on October 5, 2020
- Code42 for Enterprise supported operating systems update announcement on March 26, 2021
- CrashPlan for Small Business supported operating systems update announcement on April 8, 2021
- CrashPlan for Small Business supported operating systems update announcement on June 6, 2019
- CrashPlan for Small Business supported operating systems update announcement on September 9, 2019
- CrashPlan for Small Business supported operating systems update announcement on December 12, 2019
- CrashPlan for Small Business supported operating systems update announcement on March 10, 2020
- Platform end of support for the Code42 app on Windows Server
- Platform end of support for CrashPlan for Small Business apps on OS X 10.9 and 10.10
- Platform end of support for Internet Explorer 11
- Platform retirement and end of support for Mac OS X Leopard 10.5
- Platform retirement and end of support for Mac OS X Snow Leopard 10.6
- Platform retirement and end of support for Windows Server 2003
- Platform retirement for Code42 servers on Mac operating systems
- Platform retirement for OS X Lion 10.7 and Mountain Lion 10.8
- Platform retirement for Windows XP and Windows Vista
- Solaris platform retirement
- Windows phone platform retirement
- Operating system support policy
- Product lifecycle policy
- 5.0 language retirement
- Code42 cloud version policy
- Code42 on-premises version policy
- CrashPlan for Small Business software version policy
- End of support for Code42 app version 6
- End of support for Code42 CrashPlan app version 5
- End of support for Code42 server version 4
- End of support for Code42 server version 5
- End of support for Code42 server version 6
- End of support for CrashPlan app version 4
- End of support for CrashPlan version 3
- End of support for port 4282 in the Code42 cloud
- End of support for the CrashPlan mobile app
- End of support for version 3.8.2010.2 and older
- Hardware end-of-life policy
- IP address updates
- SharePlan end of sale and end of support
- Software version end-of-life policy
- Translation policy
- Code42 customer support resources
- Time