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CrashPlan Cloud
CrashPlan for Small Business
Retired product plans

Find your product plan in the Code42 console on the Account menu.

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Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, yes.

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CrashPlan for Small Business 2021 release notes

Overview

This page lists the new features, fixes, and enhancements released to CrashPlan for Small Business in 2021.

Updates affect the following components:

  • Code42 console for CrashPlan for Small Business
  • Code42 app 
  • CrashPlan PRO Online (our cloud storage destination)

For the most recent updates, see CrashPlan for Small Business release notes.

December 2021

Code42 app version 8.8.1, build 36

December 20, 2021

  • Updated the Log4j library from version 2.15 to version 2.16. This provides additional mitigation against CVE 2021-44228 and also mitigates CVE-2021-45046

Code42 console updates

December 16, 2021

  • Updated the Log4j library to version 2.15.0 to mitigate security vulnerability CVE 2021-44228
  • Performance and stability improvements.
  • Updates to translations.  

Code42 app version 8.8.1, build 33

December 14, 2021

  • Updated the Log4j library to version 2.15.0 to mitigate security vulnerability CVE 2021-44228
  • Fixed a rare issue where some Windows devices did not successfully upgrade to Code42 app version 8.8.0.

November 2021

Code42 console updates

November 17, 2021

  • Security updates.
  • Performance and stability improvements.
  • Fixed an issue introduced on November 16th where the Code42 app version 8.8.0 installer for Macs was not visible on the App Downloads page in the Code42 console.
  • Fixed an issue where the Code42 console did not correctly report backup statistics for some devices.
  • Fixed an issue where local backup destinations where not visible in the Code42 console.
  • Fixed a rare issue where some text in the Code42 console could display unformatted HTML if a language other than English (United States) was selected. 

Code42 app version 8.8.0

Code42 app version 8.8.0 is no longer available. It was replaced by version 8.8.1, which contains all of the 8.8.0 updates below, plus one additional Windows upgrade bug fix.

November 16, 2021

  • Updated the Code42 app version retention and backup policy settings to match the Code42 console changes implemented on October 20th:
  • On Linux devices, added present and away CPU settings to the Device Preferences > Usage tab. Previously, Linux CPU settings could only be set in the Code42 console.
  • Fixed an issue where changes to the proxy auto-config (PAC) file were not applied to the Code42 app under certain circumstances. 
  • Fixed an issue where Apple M1 devices did not stop backing up when the remaining battery fell below the Stop when battery reaches percentage setting.
  • General performance and stability improvements.
  • Security updates to mitigate CVE-2021-43269.
  • Known issue: On Mac devices, upgrading to Code42 app version 8.8 may cause the macOS dock to restart.

October 2021

October 20, 2021

Important changes to version retention and backup policies:

The new version retention and deleted file settings are reflected in the Code42 console now, and will be removed as options from the Code42 app in an upcoming release. See our frequently asked questions (FAQ) for more details.

Other Code42 console updates

  • Security updates.
  • Performance and stability improvements.
  • Improved support for email addresses with international characters.
  • Fixed an issue where password reset links were invalid under specific circumstances.
  • Fixed an issue where inviting a new user from the Code42 console could display an "unknown error" message.

Known issues

September 2021

Code42 console updates

September 22, 2021

Code42 app version 8.7.1

September 7, 2021

  • Code42 app cache files are now excluded from backup.
  • Improvements to Code42 app proxy support.

August 2021

Code42 console updates

August 18, 2021

  • Performance and stability improvements.
  • Devices using unsupported Windows 10 builds 1803 and 1809 and Ubuntu 16.04 will not upgrade to newer versions of the Code42 app.
  • Fixed an issue where the Code42 console did not support some international characters in username email addresses.

August 6, 2021

  • To ensure the security and integrity of the CrashPlan for Small Business cloud, Code42 implemented networking updates that changed the server address URL www.crashplanpro.com to console.us2.crashplanpro.com. 
    • The previous URL automatically redirects to the new URL, and all bookmarks, settings, and scripts that use the previous URL continue to work without intervention on your part.
    • We recommend that you change the old URL to the new URL in your CrashPlan for Small Buisiness environment to ensure uninterrupted service going forward. For more information, see Changes to server URLs

Code42 app version 8.7.0

August 4, 2021

  • Security updates. 
  • The java mx command to change memory allocation now includes a 30-minute delay before taking effect. To apply the new setting immediately, append the restart command. For example: java mx 2048, restart 
  • Performance and stability improvements.
  • On Mac devices, fixed an issue introduced in Code42 app version 8.6.0 where the Code42 menu bar icon did not automatically appear after the Code42 app upgrade.
  • Fixed an issue where Code42 app logs could incorrectly report devices on Windows 10 build 1909 as being on build 1903.
  • Fixed an issue where new device registrations could get stuck on the sign-in screen under certain circumstances. 
  • Fixed an issue on Linux devices where "present" and "away" bandwidth settings were not applied properly.
  • Fixed an issue where adding exclusions to the backup file selection did not remove the newly excluded files from existing backups under certain circumstances.
  • Fixed an issue where files could be backed up outside the specified backup window under certain circumstances.
  • Fixed an issue introduced in Code42 app version 8.6.0 where the name of the default backup set on a new device was blank. Now, the default backup set for new devices once again uses the device name (for example, "Clyde's Laptop Backup Set").
  • Fixed a very rare issue where archive maintenance for local backup archives did not complete under certain circumstances.

July 2021

Code42 console updates

July 21, 2021

  • The Code42 console sign-in screen now requests both the password and two-factor code in the same step.
  • Performance and stability improvements.

June 16, 2021

  • Security updates.
  • Performance and stability improvements.
  • Fixed an issue where backup exclusions were not applied properly under certain circumstances.
  • Fixed an issue where changing a username in the Code42 console unnecessarily prompted users to also update their password under certain circumstances.

Code42 app version 8.6.1

June 2, 2021

  • Fixed an issue where the Code42 app could stop backing up under certain circumstances and indefinitely display one of the following messages: "Synchronizing," "Waiting for connection," or "Unable to connect."

May 2021

Code42 console updates

May 25, 2021

  • Performance and stability improvements.

April 2021

Code42 console updates

April 21, 2021

  • Performance and stability improvements.
  • Improved error messaging when minimum password requirements aren't met for new user registrations.

March 2021

Code42 console updates

March 17, 2021

  • Performance and stability improvements.
  • Fixed an issue on Windows devices where restoring a very large PDF file could result in duplicate files being restored.
  • Fixed an issue where some users with special characters or accent marks in their usernames were unable to sign in.
  • Fixed a rare issue where password resets could fail if the new password contained certain combinations of special characters.

Code42 app version 8.6.0

March 15, 2021

  • Security updates. 
  • Performance and stability improvements.
  • Double-clicking the Code42 logo in the upper left now offers an additional way to open the Code42 commands window. Previously, Code42 commands were only accessible via a keyboard shortcut. 
  • Improvements to how the Code42 app detects when a user is present or away, including: 
    • Added support for Linux devices. (Previously, Linux devices always used the "away" setting.)
    • Added detection to check if media is playing, including streaming video in web browsers and video conference applications. This helps determine if you are present but not using the mouse or keyboard, which keeps the Code42 app from switching to the "away" setting and potentially using more CPU resources.
  • Fixed an issue where some Mac devices running macOS Big Sur incorrectly reported the operating system version as 10.16 instead of 11.0.
  • Fixed an issue for Macs with the Apple Silicon M1 chip which could cause the Code42 app to use more RAM than necessary.
  • Fixed an issue where older versions of a file were not visible in the Restore files view under certain circumstances. (Older versions were still available to restore via direct search, just not by selecting a specific date and navigating to the file via the parent directory.)
  • When restoring a large number of files, files now start restoring more quickly than before.
  • On Windows devices, fixed two rare issues for files with alternate data streams (ADS):
    • Previously, restoring a file with multiple ADS files could cause the restored file to report an incorrect file modification date. Now, the date is correct. 
    • Code42 app version 8.5 introduced an issue where some ADS files were not restored in certain circumstances. Now, all ADS files are restored properly.

February 2021

Code42 console updates

February 17, 2021

  • Security updates.
  • Performance and stability improvements.
  • Devices using unsupported macOS 10.13 High Sierra will not upgrade to newer versions of the Code42 app.
  • Updated the on-screen setup instructions for two-factor authentication to more clearly list additional options for generating the Time-based One-Time Password (TOTP) than only the Google Authenticator mobile app. 

January 2021

Code42 console updates

January 20, 2021

  • The Code42 console now displays a message when updates to device settings are in progress. This information provides visibility to administrators to confirm updates are processing, which reduces the chance of inadvertently submitting duplicate changes. 
  • Security updates.
  • Performance and stability improvements.
  • Fixed an issue where the Device details screen in the Code42 console could display the wrong Code42 app version.
  • In the Code42 console, fixed an issue where previously-entered search terms could unexpectedly re-appear in the search box under certain circumstances. 

Previous release notes

For release notes prior to 2021, see CrashPlan for Small Business 2020 release notes.  

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